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D-Link DAP-1513 User Manual

Appendix D - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

• Model number of the product (e.g. DAP-1513)

• Hardware Revision (located on the label on the bottom of the MediaBridge®(e.g. rev A1))

• Serial Number (s/n number located on the label on the bottom of the MediaBridge®).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and

answers to technical issues.

For customers within the United States:

Phone Support:

(877) 453-5465

Internet Support:

http://support.dlink.com

For customers within Canada:

Phone Support:

(800) 361-5265

Internet Support:

http://support.dlink.ca

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Summary of Contents for DAP-1513

Page 1: ......

Page 2: ...less Setup Wizard 18 Manual Configuration 19 Wireless Setup 19 LAN Settings 20 Static IP 21 Advanced 22 Advanced Wireless 22 Maintenance 23 Admin 23 System 24 Language Pack 25 Firmware 25 Time 26 Status 27 Device Info 27 Logs 28 Statistics 29 Help 30 Wireless Security 31 What is WPA 32 Configure WPA WPA2 Personal 33 Troubleshooting 34 Networking Basics 36 Check your IP address 36 Statically Assign...

Page 3: ...erview Note Using a power supply with a different voltage rating than the one included with the DAP 1513 will cause damage and void the warranty for this product Package Contents DAP 1513 Wireless N Dual Band MediaBridge Ethernet Cable Power Adapter CD ROM with Manual ...

Page 4: ... Configuration Utility Requirements Computer with the following Windows Macintosh or Linux based operating system An installed Ethernet adapter Browser Requirements Internet Explorer 6 0 and higher Mozilla Firefox 3 0 and higher Google Chrome 2 0 and higher Apple Safari 3 0 and higher Windows Users Make sure you have the latest version of Java installed Visit www java com to download the latest ve...

Page 5: ...vices The DAP 1513 is also backwards compatible with 802 11b g and offers dual band support for 802 11a With its SetupWizard the DAP 1513 ensures that you will be up and running on a wireless network in just a matter of minutes The DAP 1513 features Wi Fi Protected Access WPA PSK WPA2 PSK to provide an enhanced level of security for wireless data communications The DAP 1513 also includes additiona...

Page 6: ...ITY The DAP 1513 supports all of the latest wireless security features to prevent unauthorized access be it from over the wireless network or from the Internet Support for WPA and WPA2 standards ensure that you ll be able to use the best possible encryption method regardless of your client devices Maximum wireless signal rate derived from IEEE Standard 802 11g and 802 11n specifications Actual dat...

Page 7: ... virtual button can be used on the utility while a physical button is placed on the side of the device This easy setup method allows you to form a secured wireless link between the DAP 1513 and another WPS enabled device A PC is no longer needed to log into the Web based interface WPS PIN Wi Fi Protected Setup Personal Identification Number A PIN is a unique number that can be used to add the Medi...

Page 8: ...rnet devices such as computers cameras and NAS Network Attached Storage 2 Power Receptor Receptor for the supplied power adapter 3 Reset Button Hold the reset button for at least 6 seconds to reset the device back to the factory default settings All the LEDs will turn on for 2 second and then begin the reboot process 1 2 3 ...

Page 9: ...view LEDs 1 1 Power LED A solid green light indicates a proper connection to the power supply 2 Wireless LED A static green light indicates the wireless function is working The light will blink fast when the WPS is associating The light will be off during device reboot 2 ...

Page 10: ...oduct Overview Hardware Overview WPS Button 1 1 WPS Button Press the WPS button to start the process You will have 120 seconds to start the WPS process on another wireless device The Power LED will blink on and off when the WPS button is pressed ...

Page 11: ...ernet enabled device to the MediaBridge using Ethernet cables The DAP 1513 MediaBridge can support up to 4 wired devices Additional devices can be added by connecting an Ethernet switch Example Connect a gaming console using an Ethernet cable to the DAP 1513 The unit is set to Wireless bridge which will wirelessly connect to a wireless router on your network Internet Modem Router DAP 1513 Gaming C...

Page 12: ...es A wall that is 1 5 feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building Materials make a difference A solid metal door or aluminum studs may have a negative effect on rang...

Page 13: ...guration Configuration This section will show you how to configure your new D Link wireless MediaBridge using the web based configuration utility First Time Setup Click Next to continue The DAP 1513 is in wireless bridge mode Click Next to continue ...

Page 14: ...ess router or Access Point select WPS and click Next to continue If you want to manually enter the network settings select Manual and click Next to continue Skip to page 17 On the device you want to connect to start the PBC process on the device You will have 2 minutes to start the PBC process on both devices ...

Page 15: ...ally Click Next to continue Enter the network name SSID of the network you want to connect to If you do not know the exact name or would like to search for the wireless network click Site Survey Find your wireless router or access point from the list click the radio button in the right column and click Connect ...

Page 16: ...n 3 Configuration Select the wireless security mode you would like to use If you select WPA or WPA2 enter the wireless security password Click Next to complete the Setup Wizard The Setup Wizard is complete Click Finish to reboot the device ...

Page 17: ...heDAP 1513 youmayusetheweb based configuration utility Toaccesstheconfigurationutility openawebbrowsersuch as Internet Explorer and enter dlinkap or 192 168 0 50 in the address field Type Admin and then enter your password Leave the password blank by default If you get a Page Cannot be Displayed error please refer to the Troubleshooting section for assistance ...

Page 18: ...ch Wireless Setup Wizard to configure your wirelessbridge RefertotheFirstTimeSetupsectionfor the Wireless Setup Wizard If you want to enter your settings without running the wizard click Wireless Setup on the left side and skip to the next page Wireless Setup Wizard ...

Page 19: ...ectitfromthelist ifavailable Thechannelwillautomaticallychangetothechannel of the AP you are connected to Select the appropriate 802 11 mode based on the wireless clients in your network The drop down menu options are 802 11g Only Mixed 802 11b g 802 11bOnly 802 11nOnly orMixed802 11b g n Select the appropriate channel width between 20MHz or Auto 20 40MHz from the drop down menu You can clone the ...

Page 20: ... the MediaBridge and to configure the DHCP settings LAN Connection Type Device Name Use the drop down menu to select Dynamic IP DHCP to automatically obtain an IP address on the LAN private network Enter the Device Name of the DAP 1513 It is recommended to change the Device Name if there is more than one D Link device within the subnet ...

Page 21: ...nge the Device Name if thereismorethanoneD Linkdevicewithinthe subnet YoucanenterthedevicenameoftheAP into your web browser to access the instead of IPaddressforconfiguration Ifyouareusingthe device name to connect ensure that your PC and your DAP 1513 are on the same network Static IP Select Static IP Address if all the Internet port s IP information is provided to you by your ISP You will need t...

Page 22: ...22 D Link DAP 1513 User Manual Section 3 Configuration Advanced Advanced Wireless Transmit Power Sets the transmit power of the antennas ...

Page 23: ...sword that you entered in the previous textbox in order to confirm its accuracy Enables a challenge response test to require users to type letters or numbers from a distorted image displayed on the screen to prevent online hackers and unauthorized users from gaining access to your router s network settings Maintenance Admin This page will allow you to change the Administrator password The administ...

Page 24: ...ediaBridge configuration settings Click Browse to find a previously saved configuration file Then click the Upload Settings button to transfer those settings to the MediaBridge This option will restore all configuration settings back to the settings that were in effect at the time the MediaBridge was shipped from the factory Any settingsthathavenotbeensavedwillbelost including any rules that you h...

Page 25: ...f the MediaBridge here Make sure the firmware you want to use is on the local hard drive of the computer Click on Browse to locate the firmware file to be used for the update Please check the D Link support website for firmware updates at http support dlink com You can download firmware upgrades to your hard drive from this site After you have downloaded the new language pack click Browse to locat...

Page 26: ...n a network of computers Check this box to use a NTP server This will only connect to a server on the Internet not a local server EntertheNTPserverorselectonefromthedrop down menu To manually input the time enter the values in these fields for the Year Month Day Hour Minute and Second and then click Save Settings You can alsoclicktheCopyYourComputer sTimeSettings button at the bottom of the screen...

Page 27: ... firmware version Displays the MAC address and the private local IP settings for the MediaBridge Displays the wireless MAC address and your wireless settings such as SSID and Channel Status Device Info This page displays the current information for the DAP 1513 It will display the LAN and wireless LAN information ...

Page 28: ...This button directs you to the previous page of the log This button directs you to the next page of the log This button clears all current log content This option will save the MediaBridge to a log file on your computer This button refreshes the log Logs The DAP 1513 keeps a running log of events and activities occurring on the AP If the AP is rebooted the logs are automatically cleared You can sa...

Page 29: ...ion 3 Configuration Statistics TheDAP 1513keepsstatisticsofthetrafficthatpassesthroughit YoucanviewtheamountofpacketsthatpassthroughtheLANand wireless portions of the network The traffic counter will reset if the MediaBridge is rebooted ...

Page 30: ...30 D Link DAP 1513 User Manual Section 3 Configuration Help ...

Page 31: ...ty This section will show you the different levels of security you can use to protect your data from intruders The DAP 1513 offers the following types of security WPA2 Wi Fi Protected Access 2 WPA2 PSK Pre Shared Key WPA Wi Fi Protected Access WPA PSK Pre Shared Key ...

Page 32: ...uthentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the network WPA PSK WPA2 PSK uses a passphrase or key to authenticate your wireless connection The key is a...

Page 33: ...e MediaBridge 192 168 0 50 Click on Setup and then click Wireless Setup on the left side 2 Next to Security Mode select WPA Personal 3 Next to WPA Mode select Auto WPA or WPA2 4 Next to Cipher Type select TKIP or AES 5 Next to Pre Shared Key enter a key The key is entered as a passphraseinASCIIformatatbothendsofthewirelessconnection The passphrase must be between 8 63 characters 6 Click SaveSettin...

Page 34: ... chip in the device itself Your computer must be on the same IP subnet to connect to the web based utility Make sure you have an updated Java enabled web browser We recommend the following Microsoft Internet Explorer 6 0 and higher Mozilla Firefox 3 0 and higher Google Chrome 2 0 and higher Apple Safari 3 0 and higher Verify physical connectivity bychecking for solidlink lightsonthe device Ifyoudo...

Page 35: ...en the login page for your the web management If you still cannot access the configuration unplug the power to the MediaBridge for 10 seconds and plug back in Wait about 30 seconds and try accessing the configuration If you have multiple computers try connecting using a different computer 2 What can I do if I forgot my password If you forgot your password you must reset your MediaBridge Unfortunat...

Page 36: ...r IP address please follow the steps below Click on Start Run In the run box type cmd and click OK Windows 7 Vista users type cmd in the Start Search box At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter Iftheaddressis0 0 0 0 checkyouradapterinstallation security settings and the settings on your router Some firewall so...

Page 37: ...2 Right click on the Local Area Connection which represents your network adapter and select Properties Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X w...

Page 38: ...4GHz to 2 483GHz 5 15GHz to 5 825GHz LEDs Power Wireless Operating Temperature 32 F to 131 F 0 C to 55 C Humidity 90 maximum non condensing Safety Emissions FCC IC Dimensions 142 W x 122 D x 29 H mm 5 6 x 4 8 x 1 14 inches 1 Maximum wireless signal rate derived from IEEE Standard 802 11g and 802 11n specifications Actual data throughput will vary Network conditions and environmental factors includ...

Page 39: ... Hardware Revision located on the label on the bottom of the MediaBridge e g rev A1 Serial Number s n number located on the label on the bottom of the MediaBridge You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 453 5465 Internet Support http supp...

Page 40: ...er this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option ...

Page 41: ...l licensee for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be ap...

Page 42: ...ng What Is Not Covered The Limited Warranty provided herein by D Link does not cover Productsthat inD Link sjudgment havebeensubjectedtoabuse accident alteration modification tampering negligence misuse faultyinstallation lack of reasonable care repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered tampered with...

Page 43: ...RANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY Governing Law This Limited Warranty shall be governed by the laws of the State of California Some states do not allow exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts so the foregoing limitations and exclusions may no...

Page 44: ...ease the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device mus...

Page 45: ...the band 5150 5250 MHz is only for indoor usage to reduce potential for harmful interference to co channel mobile satellite systems Because high power radars are allocated as primary users meaning they have priority in 5250 5350 MHz and 5650 5850 MHz these radars could cause interference and or damage to license exempt LAN devices IMPORTANT NOTE IC Radiation Exposure Statement This equipment compl...

Page 46: ...nk DAP 1513 User Manual Appendix F Registration Version 1 1 May 5 2011 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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