Cygnus MINI ROV Operation Manual
M4-CYGMINI-TSR-M-ENG_Iss 1
Page 2 of 66
QUALITY POLICY STATEMENT
Cygnus Instruments’ mission is to be a premier supplier of niche test and
measurement instruments. To achieve this we will:
Customers
Be dedicated to customer satisfaction by listening to direct and
indirect feedback regarding our performance and product
requirements in general.
Design state-of-the-art products that are robust, reliable, simple-to-
use and compliant with applicable industry and regulatory
requirements.
Provide products and services that meet or exceed customer
expectations in terms of performance, reliability and safety.
Internal Systems
Operate effective and safe working practices that comply with ISO
9001:2008 and EN ISO/IEC 80079-34 and other applicable regulatory
and statutory requirements.
Provide adequate resources to ensure product and service quality is
maintained.
Set, communicate and measure performance objectives and targets to
promote continual improvement.
Ensure employees are competent and involved in improvement and
customer satisfaction matters.
Suppliers
Use suppliers and subcontractors who share our passion for customer
satisfaction and who consistently perform reliably.
Cygnus is an ISO-9001 accredited company.
The scope of our accreditation covers all our products and
services.
