Cybex Computer Products AV416, Installer And User Manual, Page: 50 / 56

AutoView 424 Installer/User Guide
Symptom Action
OSD menu does not “pop-up” Type
<CM>
OSD1
<Enter>
to activate OSD.
Verify that you are pressing the Control key twice
within one second. If the problem persists, contact
Cybex Technical Support.
Unable to change channels Verify that the channel is powered. Check the
using OSD address configured in OSD. If the computer is
powered and the address is correct, call Cybex
Technical Support.
Administrator password is Call Technical Support.
forgotten
User password is forgotten Contact your system administrator.
General Keyboard/Video If the building has 3-phase AC power, ensure
Problems that the computer, the AutoView 424 and the
monitor are on the same phase. Best results are
obtained when they are on the same circuit.
Use only Cybex supplied cable. Cybex warranties
do not apply to damage resulting from user
supplied cable.
Do not use a 2-wire extension cord in any Cybex
product configuration.
Test AC outlets at computer, AutoView 424 and
monitor for proper polarity and grounding.
Use only with grounded outlets at the computer,
AutoView 424 and monitor. When using a backup
power supply (UPS), power the computer,
AutoView 424 and the monitor off the supply.
Poor Video Quality Verify that the length of Category 5 cable
at Remote User between the AutoView 424 and Receiver is 500 ft
or less. Make sure the video connectors at both
ends are firmly seated. Make sure that the
Category 5 connectors are properly inserted. Make
sure that the modular plugs on the Category 5
cable were properly crimped onto the cable.
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