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Product Registration
Thank you for purchasing a CyberPower product. Prompt product registration entitles
coverage under the Limited Warranty, and also allows the opportunity to be notified of
product enhancements, upgrades, and other announcements.
Registration is quick and easy at www.cpsww.com/support/warranty-registration.html
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CyberPower International
Feel free to contact our Tech Support department with installation, troubleshooting, or
general product questions.
CyberPower North America
Phone: (952)403-9500 Toll-free: (877)297-6937
Email: [email protected]
Web: www.CPSww.com
Add: 4241 12th Avenue E., Suite 400 Shakopee, MN 55379
Hours of Operation: Monday-Friday 8:00 AM-5:00 PM (CST)
CyberPower Europe
Email: [email protected]
Web: www.cpsww.eu
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Limited Warranty
Read the following terms and conditions carefully before using the CyberPower PDU
series. By using the Product, you consent to be bound by and become a party to the
terms and conditions of this Limited Warranty. If you do not agree to the terms and
conditions of this Warranty, you should return the Product for a full refund prior to
using it.
Who Is Providing This Warranty?
CyberPower Systems (USA), Inc. /CyberPower Europe ("CyberPower") provides this
Limited Warranty.
What Does This Warranty Cover?
This warranty covers defects in materials and workmanship in the Product under
normal use and conditions.
What is the Period of Coverage?
CyberPower provides a 3-Year warranty to the original purchaser who owns
the Product.
Who Is Covered?
This warranty only covers the original purchaser.
Coverage ends if you sell or otherwise transfer the Product.
How Do You Get Service?
1. You can use the contact information mentioned above for instructions.
2. When you contact CyberPower, identify the Product, the Purchase Date, and the
item(s) of Connected Equipment. Have information on all applicable insurance or
other resources of recovery/payment that are available to the Initial Customer and
Request a Claim Number.
3. You must provide a purchase receipt (or other proof of the original purchase) and
provide a description of the defect.
What Will We Do To Correct Problems?
CyberPower will inspect and examine the Product.
If the Product is defective in material or workmanship, CyberPower will repair or
replace it at CyberPower's expense, or, if CyberPower is unable to or decides not to
repair or replace the Product (if defective) within a reasonable time, CyberPower will
refund to you the full purchase price you paid for the Product (purchase receipt
showing price paid is required).
If it appears that our Product failed to protect any equipment plugged into it, we will
also send you forms for making your claim for the connected equipment. We will
repair or replace the equipment that was damaged because of the failure of our
Product or pay you the fair market value (NOT REPLACEMENT COST) of the
equipment at of the time of the damage. We will use Orion Blue Book, or another a
third-party valuation guide, or eBay, craigslist, or other source to establish that
amount. Our liability is limited to the amount, if any, stated in the Technical
Specifications.
Who pays for shipping?
We pay when we send items to you; you pay when you send items to us.
What Are Some Things This Warranty Does Not Cover?
1. This Warranty does not cover any software that is damaged or needs to be
replaced due to the failure of the Product or any data that is lost as a result of the
failure or the restoration of data or records, or the reinstallation of software.
2. This Warranty does not cover or apply to: misuse, modification, operation or
storage outside environmental limits of the Product or the equipment connected
to it, nor for damage while in transit or in storage, nor if there has been improper
operation or maintenance, or use with items not designed or intended for use
with the Product, such as laser printers, appliances, aquariums, medical or life
support devices, etc.
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Customer Service & Warranty
Customer Service & Warranty
What are the Limitations?
1. This Warranty does not apply unless the Product and the equipment that was
connected to it were connected to properly wired and grounded outlets (including
compliance with electrical and safety codes of the most current electrical code),
without the use of any adapters or other connectors.
2. The Product must have been plugged directly into the power source and the
equipment connected to the Product must be directly connected to the Product
and not "daisy-chained" together in serial fashion with any extension cords,
another Product or device similar to the Product, surge suppressor, or power tap.
Any such installation voids the Limited Warranty.
3. The Product and equipment connected to it must have been used properly in a
suitable and proper environment and in conformance with any license, instruction
manual, or warnings provided with the Product and the equipment connected to it.
4. The Product must have been used at all times within the limitations on the
Product's VA capacity.
5. The sole and exclusive remedies of the Initial Customer are those
provided by this Warranty.
Appendix A-Hyper Terminal
Hyper Terminal software can be used for basic PDU configuration. It utilizes a
text-based interface and menu system. Navigation through the interface is done by
typing the number of the menu option and pressing the Enter key. Note: The
session will timeout and logout after 3 minutes of inactivity. Menu options are shown
below:
[Main Menu]
1. Network Settings
2. System Configuration
3. Account Settings
4. Configure System to Default
5. Logout
[Network Setting]
Physical MAC Address: 00-0C-15-40-08-A9
1. System IP: 192.168.24.20
2. Subnet Mask: 255.255.255.0
3. Default Gateway: 192.168.24.254
4. DHCP: Enable
5. Http Port: 80
6. Http Access: Enable
[System Configuration]
1. Date (mm/dd/yyyy) : 11/11/2011
2. Time (hh:mm:ss): 17:17:25
3. Name:PDU20SW8FNET
4. Contact: Administrator
5. Location: Server Room
[Account Setting]
1. Administrator
2. Viewer(Web Only)
[Configure System to Default]
Sure to Configure System to Default
1. Yes
0. NO
