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Chapter 3. Troubleshooting

 

Troubleshooting

 

This section only describes problems that might negate the need to refer to the more

 

comprehensive information in Chapter 2.

 

Display problems

 

When I turn on the

 

Tablet, nothing appears

 

on the screen.

 

If the screen is blank, make sure that:

 

- The AC adapter is connected to the Tablet

 

    and the power cord is plugged into a working

 

    electrical outlet.

 

- The Tablet power is on. ( Press the power button

 

    again for confirmation.

 

- The memory is installed correctly.

 

If these items are properly set, and the screen

 

remains blank, have the Tablet serviced.

 

Restore backed-up files to your Windows

 

environment or the entire contents of your

 

hard disk to the original factory contents. If

 

you still see only the cursor on the screen,

 

have the Tablet serviced.

 

Your screen saver or power management may

 

be enabled. Do one of the following to exit from

 

the screen saver or to resume from sleep or

 

hibernation mode:

 

- Touch the screen.

 

- Press the power button.

 

When I turn on the

 

Tablet, only a white

 

cursor appears on

 

a blank screen.

 

My screen goes blank

 

while the Tablet is on.

 

A Password problem

 

I forgot my password

 

If you forget your user password, you must contact

 

Cybernet technical support for assistance:

 

1 - 888 - 834 - 4577.

 

CyberMed T10C/T10C Tablet 

 

Page 12

 

Troubleshooting

 

Summary of Contents for T10C

Page 1: ......

Page 2: ...n page Some instructions in this guide may assume that you are using Windows 7 Windows8 1 If you are using another Windows operating system some operations may be slightly different If you are using other operating systems some operations may not apply to you but shouldn t affect your use of this Tablet R ...

Page 3: ... the information provided in this manual is accurate and reliable However due to the short length of the user guide it is impossible to cover all topics in great depth For this reason we apologize for any omissions you might find Cybernet is always trying to improve the performance and reliability of its products For that reason the hardware and software components shown within the user guide migh...

Page 4: ...Contents S C CyberMed T10C T10C Tablet ...

Page 5: ...ges displayed by this device Read this first Tablets are electronic devices Power cords power adapters and other features can create potential safety risks that can result in physical injury or property damage especially if misused The safety risks are categorized as follows Danger Physical injury or even death may be caused Attention Property damage or even minor injury may be caused To protect y...

Page 6: ...Tablet or other parts and increases the risk of fire Turn off wireless devices where they may cause interference such as in a hospital Correct usage procedures Use ONLY the power cord and power adapter Never use these devices with another product Warning To avoid risk of electric shock this equipment must only be connected to a supply mains with protective earth Be sure the power outlet is suitabl...

Page 7: ... place heavy objects on it Attention Stressing the cord may cause the cord to fray crack or crimp which may present a safety hazard Avoid keeping your hands your lap or any other part of your body in contact with a hot section of the working Tablet for any extended length of time Attention Extended contact with your body even through clothing could cause discomfort or even a skin burn Do NOT drop ...

Page 8: ...03g without battery Power Adapter 440g Medical 280g Enterprise Handle 60g Wall mount 58g System CPU Memory Display Touch screen Storage Video graphics Webcam Battery Rating Power I O Ports USB Communication Audio Video CyberMed T10C T10C Tablet Page 1 Intel Celeron N2930 Quad core CPU DDR3L 1066 1333MHz SO DIMM x 1 Max 8GB 9 7 inch 4 3 format with LED backlight 1024x768 Multi touch Capacitive touc...

Page 9: ...e adapter The following set of images will show you the Tablet PC The views are labeled as if you are holding the Tablet with the screen towards you and the cameras at the top No Item Integrated webcam RFID Reader Optional Description Web camera video communication 13 56MHz or 125Khz card CyberMed T10C T10C Tablet Page 2 Getting to know your Tablet ...

Page 10: ...iately Battery status Shows status of the battery indicator Note When battery is charging it is always green when battery is fully charged there is no light when battery power is less than 10 it is amber and blinking Ready to use Power button Press to turn the Tablet on press again to place the Tablet in sleep mode Press and hold to turn the Tablet off Pressing the button 2 times in a second turns...

Page 11: ...imple audio recordings The 1 0Gbps port connects the Tablet to an Ethernet network Note For details see Using the Internet on page 9 HDMI port USB 3 0 port Support high definition digital video connections Connect to USB devices Front view No Item Latch Description Secure the Tablet to the handle CyberMed T10C T10C Tablet Page 4 Getting to know your Tablet ...

Page 12: ...ode aim the barcode with the Scanner and then press Scanner button to scan Never press and hold the Scanner button for more than 3 seconds WARNING Never try to aim the scanner on any human eye as this may cause discomfort or even harm to the eye Back view No Item Integrated webcam Description Web camera video communication CyberMed T10C T10C Tablet Page 5 Getting to know your Tablet ...

Page 13: ...ion Align the two arrows beneath the screen with two pins on the docking station Press the Tablet down use the latch to secure the Tablet Docking station The following image shows you the back view of the docking station CyberMed T10C T10C Tablet Page 6 Getting to know your Tablet ...

Page 14: ...orts high definition digital video connections Connect the Tablet to the VESA wall mount VESA Video Electronic Standard Association is an industrial compliance standard This standard includes hole patterns 75x75mm and 100x100mm on the back of the Tablet that match the mounting device A VESA wall mount is needed to mount your Tablet safely to the wall or ceiling CyberMed T10C T10C Tablet Page 7 Get...

Page 15: ... into an electrical outlet Power information FSP040 RAB T32001 40W Made by FSP TECHNOLOGY INC For UL 60950 MPU50 50W Made by ELJINTEK For ANSI AAMI ES60601 1 EM10601D 50W made by EDAC Power Electronics Co Ltd for EN60601 1 2006 IEC60601 1 2005 Turning on the Tablet Press the power button to turn on the Tablet Configuring the operating system You may need to configure the operation system when it i...

Page 16: ...s without cables at up to 10 meter range in open space Notes When you are not using the Bluetooth function turn it off to save battery power You need to pair the Bluetooth enabled device with your Tablet before you can transfer data between them Read the documentation supplied with the Bluetooth enabled device for details on how to pair the device with your Tablet Disconnect Devices To fully disen...

Page 17: ...ly of related technologies that bring high speed network access to homes and small businesses over ordinary telephone lines Cable DSL Hardware configuration Note The above diagrams are for reference only Actual connection method may vary Software configuration Consult your Internet Service Provider ISP for details on how to configure your Tablet CyberMed T10C T10C Tablet Page 10 Learning the basic...

Page 18: ... for the connection Using WiFi Select models only Your Tablet may be able to connect via WiFi to a network within your home or office Consult your router or wireless access equipment documentation for information on how to connect devices wirelessly to the equipment Tablet Software configuration Consult your Internet Service Provider ISP and search Windows Help for details on how to configure your...

Page 19: ...ains blank have the Tablet serviced Restore backed up files to your Windows environment or the entire contents of your hard disk to the original factory contents If you still see only the cursor on the screen have the Tablet serviced Your screen saver or power management may be enabled Do one of the following to exit from the screen saver or to resume from sleep or hibernation mode Touch the scree...

Page 20: ...r to the Tablet If the Tablet does not return from sleep mode it may have entered hibernation mode automatically because the battery is depleted Check the power indicator If your Tablet is in sleep mode connect the AC adapter to the Tablet then press the screen or the power button If your Tablet is in hibernation mode or power off state connect the AC adapter to the Tablet then press the power but...

Page 21: ...rating system or application program correctly If they are installed and configured correctly have the Tablet serviced The screen is unreadable or distorted Incorrect characters appear on the screen Sound problems No sounds can be heard from the speaker even when the volume is turned up Make sure that The Mute function is off The headphone jack is not being used Speakers are selected as the playba...

Page 22: ...e BIOS setup utility make sure that the device is included in the Boot priority order list Press F11 when the notes appear on the screen while the Tablet is starting up to select the device you want the Tablet to start from Do not connect or disconnect any external device cables other than a USB cable while the Tablet power is on Otherwise you might damage your Tablet When using a high power consu...

Page 23: ...heavy objects on your Tablet display or external device Before moving your Tablet be sure to remove any media turn off attached devices and disconnect cords and cables Be sure your Tablet is in sleep or hibernation mode or turned off before moving it This will prevent damage to the hard disk drive and data loss Use a quality carrying case that provides adequate cushioning and protection Do not pac...

Page 24: ...evice When transferring data to or from a Flash Media Card do not put your Tablet in sleep mode before the data transfer is complete To do so might damage your data Cleaning the surface of the Tablet Occasionally clean your Tablet as follows Prepare a mixture of a gentle kitchen use detergent one that does not contain abrasive powder or strong chemicals such as acid or alkaline Use water detergent...

Page 25: ...ule system restore to take a system snapshot periodically Note Always take a system snapshot before installing new drivers updating software or installing new software Update device drivers and BIOS when needed Keep a log book Entries might include major hardware or software changes driver updates minor issues you have experienced and how you resolved them Warning Do not modify this equipment with...

Page 26: ...ur personal needs You may also fine tune the settings by clicking Change plan settings The Shut Down Tablet PC Menu presents the options of Sleep S3 Shut Down S5 for rapid and easy management of your system power CyberMed T10C T10C Tablet Page 19 Use and Care Information ...

Page 27: ...wer Turn off the display after 15 minutes Initiate Sleep after 30 minutes Waking the System Up The Tablet PC shall be able to wake up from power saving mode in response to a command from any of the following The power button The network Wake on LAN The mouse The keyboard Energy Saving Tips Tune the settings in Power Options under Windows OS to optimize your Tablet PC s power management Install pow...

Page 28: ... does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the measures listed below Notice 1 Reorient or relocate the receiving antenna Increase the distance between the equipment and receiver Connect the equipment into an outlet on a circuit different fro...

Page 29: ...roduct has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022 The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices Properly shielded and grounded cables and connectors must be used in order to reduc...

Page 30: ...per the WEEE requirements Instructions for disposal of WEEE by Users in the European Union The symbol shown below is on the product or on its packaging which indicates that this product must not be disposed of with other waste Instead it is the user s responsibility to dispose of their waste equipment by handing it over to a designated collection point for the recycling of waste electrical and ele...

Page 31: ...e Just follow the steps explained below or go to our website at www cybernet us 1 Request an RMA via phone email or support request 2 We will arrange a call tag to have the product picked up Just have it packed and ready to ship We do the rest CyberMed T10C T10C Tablet Notices Page 24 ...

Page 32: ...Cybernet Manufacturing 5 Holland Irvine California 92618 Free 888 834 4577 Phone 949 600 8000 Fax 949 600 8013 www cybernet us sales cybernet us ...

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