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CyberData 011460 Operation Manual Download Page 84

78

Operations Guide

931475A

CyberData Corporation

Appendix C: Troubleshooting/Technical

Support

C.1 Frequently Asked Questions (FAQ)

To see a list of frequently asked questions for your product, click on the

FAQs

tab at the following

webpage:

http://www.cyberdata.net/voip/011460/

C.2 Documentation

The documentation for this product is released in an English language version only.

To download PDF copies of CyberData product documentation, click on the

Downloads

tab at the

following webpage:

http://www.cyberdata.net/voip/011460/

Summary of Contents for 011460

Page 1: ...SIP Weatherproof Keypad Phone Operations Guide Part 011460 Document Part 931475A for Firmware Version 11 0 1 CyberData Corporation 3 Justin Court Monterey CA 93940 831 373 2601 The IP Endpoint Company...

Page 2: ...to make changes without notice to this manual and to any such product software firmware and or hardware OPEN SOURCE STATEMENT Certain software components included in CyberData products are subject to...

Page 3: ...ch corresponds to firmware version 11 0 1 was released on May 7 2018 Browsers Supported The following browsers have been tested against firmware version 11 0 1 Internet Explorer version 10 Firefox als...

Page 4: ...hat is a safety policy or protection of property The safety guidelines for the equipment in this manual do not purport to address all the safety issues of the equipment It is the responsibility of the...

Page 5: ...on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 11 Only use attachments accessories specified by the manufacturer 12 Refer all servicing t...

Page 6: ...Configuration Home Page 22 2 3 11 Configure the Device 26 2 3 12 Configure the Network Parameters 32 2 3 13 Configure the SIP Session Initiation Protocol Parameters 35 2 3 14 Configure the Audio Conf...

Page 7: ...ber on the label should begin with 460 Figure 1 1 Model Number Label SIP Weatherproof Keypad Phone 011460A 021075M www cyberdata net This device complies with part 15 of the FCC Rules Operation is sub...

Page 8: ...rData Corporation 2 1 2 Typical System Installation The following figures illustrate how the SIP Weatherproof Keypad Phone can be installed as part of a VoIP phone system Figure 1 2 Typical Installati...

Page 9: ...ted and powder coated steel faceplate Heavy duty G Type industrial handset Spring loaded door Vandal resistant armored handset cord with lanyard Magnetic reed hook switch to reduce parts subject to we...

Page 10: ...n and verification of SIP Weatherproof Keypad Phone operations DHCP Client Dynamically assigns IP addresses in addition to the option to use static addressing TFTP Client Facilitates autoprovisioning...

Page 11: ...law and law G 722 Dimensionsb 11 6 inches 296 mm Length 7 9 inches 200 mm Width 16 1 inches 409 mm Height Weight Boxed Weight 11 8 lbs 5 4 kg 14 0 lbs 6 3 kg Compliance CE EMC Directive Class A EN 550...

Page 12: ...tal device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This...

Page 13: ...Table 2 1 illustrates the SIP Weatherproof Keypad Phone parts Note See Appendix A Mounting the SIP Weatherproof Keypad Phone for physical mounting information Quantity Part Name Illustration 1 SIP We...

Page 14: ...Keypad Phone Components Figure 2 1 shows the components of the SIP Weatherproof Keypad Phone Figure 2 1 SIP Weatherproof Keypad Phone Components MAGNETIC REED HOOK SWITCH 0 9 7 8 4 5 6 1 2 3 HEAVY DUT...

Page 15: ...tacts 3 and 4 on the terminal block are only for powering the device from a non PoE 24 VDC power source as an alternative to Network PoE power Use of these contacts for any other purpose will damage t...

Page 16: ...VoIP phone is connected no matter which one initiated the call The device has a built in relay that can be activated by a web configurable DTMF string that can be received from a VoIP phone supporting...

Page 17: ...Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone Setting up the Device 11 Figure 2 3 Auxiliary Relay Wiring Diagram...

Page 18: ...1 16 J11 J7 1 1 J12 JAEC 1 Cat 5 6 ethernet cable Table 2 2 Connector Functions Connector Function J1 PoE Network Connection RJ 45 J1 STANDARD 8 PIN RJ45 10 100Base T And power input via Power over Et...

Page 19: ...ART Factory Only JAEC AEC ISP Factory Only Table 2 2 Connector Functions continued Connector Function 1 This figure is just an example and the information on the board and labels may be different OLD...

Page 20: ...in the Ethernet cable or power supply to the device the following occurs The square AMBER 100 Mb Link LED above the Ethernet port indicates that the network connection has been established with a 100...

Page 21: ...and linked to the network use the Reset Test Function Management RESET switch on the board see SW1 in Figure 2 7 to announce the device s IP Address and test that the audio is working see Section 2 3...

Page 22: ...IP address 1 Press and hold for two seconds 2 Release the RESET switch see SW1 in Figure 2 8 Note The device will use DHCP to obtain the new IP address DHCP assigned address or default to 10 10 10 10...

Page 23: ...n state Note Each SIP Weatherproof Keypad Phone is delivered with factory set default values To restore the factory default settings 1 Press and hold the RESET switch see SW1 in Figure 2 9 until the d...

Page 24: ...ume You can adjust the SIP Weatherproof Keypad Phone default handset volume through the volume settings on the Device Configuration Page The volume can be adjusted in call by using the buttons on the...

Page 25: ...Table 2 3 shows the navigation buttons that you will see on every SIP Weatherproof Keypad Phone web page Web Page Item Description Link to the Home page Link to the Device page Link to the Network pa...

Page 26: ...webpage To use the Toggle Help button do the following 1 Click on the Toggle Help button that is on the UI webpage See Figure 2 10 and Figure 2 11 Figure 2 10 Toggle Help Button 2 You will see a quest...

Page 27: ...Phone Setting up the Device 21 3 Move the mouse pointer to hover over the question mark and a short description of the web page item will appear See Figure 2 12 Figure 2 12 Short Description Provided...

Page 28: ...e You may also download CyberData s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products CyberData s VoIP Discovery Utili...

Page 29: ...Operations Guide 931475A CyberData Corporation Installing the SIP Weatherproof Keypad Phone Setting up the Device 23 Figure 2 13 Home Page v11 0 1 460100001 CyberData Industrial VoIP Phone...

Page 30: ...the current IP address Subnet Mask Shows the current subnet mask address Default Gateway Shows the current default gateway address DNS Server 1 Shows the current DNS Server 1 address DNS Server 2 Sho...

Page 31: ...ve button to save your configuration settings Note You need to reboot for changes to take effect Click on the Reboot button to reboot the system Click on the Toggle Help button to see a short descript...

Page 32: ...ion Installing the SIP Weatherproof Keypad Phone Setting up the Device 26 2 3 11 Configure the Device 1 Click the Device menu button to open the Device page See Figure 2 14 Figure 2 14 Device Configur...

Page 33: ...e Enter up to 63 characters Periodically sync time with server When selected the time is periodically updated with the NTP server at the configured interval below Time update period in hours The time...

Page 34: ...ok When selected the relay will be activated when the handset is off hook Misc Settings Device Name Type the device name Enter up to 25 characters Disable HTTPS NOT recommended Disables the encrypted...

Page 35: ...breakdown of the parts that constitute the following time zone string CST6DST M3 2 0 2 00 00 M11 1 0 2 00 00 Time Zone String Part Meaning CST6CDT The time zone offset from GMT and three character ide...

Page 36: ...5 Three or Four Character Time Zone Identifier You can also use the following URL when a certain time zone applies daylight savings time http www timeanddate com time dst 2011 html World GMT Table Tab...

Page 37: ...Setting up the Device 31 GMT 5 Islamabad Karachi GMT 6 Almaty Dhaka GMT 7 Bangkok Jakarta GMT 8 Hong Kong Beijing GMT 9 Tokyo Osaka GMT 10 Sydney Melbourne Guam GMT 11 Magadan Soloman Is GMT 12 Fiji...

Page 38: ...nstalling the SIP Weatherproof Keypad Phone Setting up the Device 32 2 3 12 Configure the Network Parameters 1 Click the Network menu button to open the Network page Figure 2 16 Figure 2 16 Network Co...

Page 39: ...imal notation Subnet Mask Enter the Subnet Mask in dotted decimal notation Default Gateway Enter the Default Gateway IPv4 address in dotted decimal notation DNS Server 1 Enter the primary DNS Server I...

Page 40: ...need to reboot for changes to take effect Click on the Reboot button to reboot the system Click on theToggle Help button to see a short description of some of the web page items First click on the To...

Page 41: ...g the SIP Weatherproof Keypad Phone Setting up the Device 35 2 3 13 Configure the SIP Session Initiation Protocol Parameters 1 Click on the SIP menu button to open the SIP page Figure 2 17 Figure 2 17...

Page 42: ...ion on the primary SIP server This field can accept entries of up to 255 characters in length Primary SIP User ID Specify the SIP User ID for the Primary SIP Server This parameter becomes the user por...

Page 43: ...mal notation or a fully qualified domain name FQDN When an IP address is configured the device will send all SIP messages to this IP address When an FQDN is configured the device will run DNS NAPTR SR...

Page 44: ...to 255 characters in length Outbound Proxy Port The Outbound Proxy Port is port number used as the destination port when sending SIP messages to the outbound proxy for the Nightringer extension A val...

Page 45: ...0 The supported range is 0 65536 Enter up to 5 digits Jitter Buffer Specify the size of the jitter buffer in milliseconds used for SIP calls Valid values are 50 1000 Click the Save button to save your...

Page 46: ...a remote device Subsequent commas will pause for 2 seconds A pause of one second will be sent after each numerical digit Extension String Resulting Action 302 Dial out extension 302 and establish a c...

Page 47: ...set the device to dial out to a single endpoint In this case the dial out extension should be the IP address of the remote device The device can also receive Point to Point calls The delayed DTMF func...

Page 48: ...bsequent commas will pause for 2 seconds A pause of one second will be sent after each numerical digit Extension String Resulting Action 302 Dial out extension 302 and establish a call 302 2 Dial out...

Page 49: ...the Audio Configuration Parameters The Audiofiles page is used to add custom audio to the board User uploaded audio will take precedence over the audio files shipped with the device 1 Click on the Aud...

Page 50: ...n word three 4 corresponds to the spoken word four 5 corresponds to the spoken word five 6 corresponds to the spoken word six 7 corresponds to the spoken word seven 8 corresponds to the spoken word ei...

Page 51: ...4 1 User created Audio Files User created audio files should be saved in the following format RIFF little endian data WAVE audio Microsoft PCM 16 bit mono 8000 Hz You can use the free utility Audacity...

Page 52: ...on Installing the SIP Weatherproof Keypad Phone Setting up the Device 46 When you export an audio file with Audacity save the output as WAV Microsoft signed 16 bit PCM Figure 2 22 WAV Microsoft signed...

Page 53: ...vice 47 2 3 15 Configure the Events Parameters The Events page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board 1 Click on the Events menu bu...

Page 54: ...en Auto Answer Incoming Calls is enabled on the Device page Enable Night Ring Events When selected the device will report when it starts ringing upon an incoming SIP call to the Nightringer extension...

Page 55: ...does not require a reboot for the changes to take effect Click on the Toggle Help button to see a short description of some of the web page items First click on the Toggle Help button and you will see...

Page 56: ...AME CyberData VoIP Device MAC 0020f70015b6 event POWERON event cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 199 Content Type application x www form...

Page 57: ...0 3 79 User Agent CyberData 1 0 0 Content Length 234 Content Type application x www form urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f70015b6 event MUL...

Page 58: ...lencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME CyberData VoIP Device MAC 0020f70015b6 event RELAY_DEACTIVATED event cyberdata POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent Cyber...

Page 59: ...cally configure your device The autoprovisioning file is an xml file with the device configuration Values found in this file will override values stored in on board memory Note By default the device w...

Page 60: ...nload autoprovisioning files Username The username used to authenticate with an autoprovisioning server Leave this field blank to disable authentication Password The password used to authenticate with...

Page 61: ...options are set the device will attempt to download autoprovisioning files from every server The DHCP option determines the protocol used to download the autoprovisioning file The device looks for DH...

Page 62: ...onal autoprovisioning files MiscSettings DeviceName CyberData VoIP Device DeviceName AutoprovFile common xml AutoprovFile AutoprovFile sip_reg macaddress xml AutoprovFile AutoprovFile audio macaddress...

Page 63: ...ry to download http example com audio0020f7123456 5 It will try to download http example com device xml The device is reconfigured every time it downloads a new file so if two files configure the same...

Page 64: ...02 xml TFTP options may not support subdirectories If a directory is set in the filename field firmware and audio files will also be downloaded from this subdirectory If the filename ends with a forwa...

Page 65: ...are version has not changed The FirmwareFile name can contain path elements i e path to firmware 10 3 0 uImage device_file_name The device also supports product strings for downloading firmware If the...

Page 66: ...ialoutExtension0 SIPSettings sip_0020f7020002 xml SIPSettings SIPUserID 500 SIPUserID SIPAuthPassword ext500 SIPAuthPassword DialoutExtension0 555 DialoutExtension0 SIPSettings On boot Device1 tries t...

Page 67: ...loutExtension0 SIPSettings 0020f7020002 xml MiscSettings AutoprovFile common_settings xml AutoprovFile MiscSettings SIPSettings SIPUserID 500 SIPUserID SIPAuthPassword ext500 SIPAuthPassword DialoutEx...

Page 68: ...sip_common xml From the common file a pointer to the device specific sip_ macaddress xml Autoprovisioned Audio Files Audio files are stored in non volatile memory and an autoprovisioned audio file wil...

Page 69: ...ext authoritative log facility local7 subnet 10 0 0 0 netmask 255 0 0 0 max lease time 3600 default lease time 3600 option routers 10 0 0 1 option subnet mask 255 0 0 0 option domain name voiplab opti...

Page 70: ...e Autoprovisioning page click on the Download Template button 2 You will see a window prompting you to save a configuration file xml to a location on your computer Figure 2 25 The configuration file i...

Page 71: ...Weatherproof Keypad Phone home page as instructed in Section 2 3 10 Log in to the Configuration Home Page 4 Click on the Firmware menu button to open the Firmware page See Figure 2 26 GENERAL ALERT Ca...

Page 72: ...complete When the countdown finishes the Firmware page will refresh The uploaded firmware filename should be displayed in the system configuration indicating a successful upload and reboot GENERAL AL...

Page 73: ...eboot the Device To reboot a SIP Weatherproof Keypad Phone log in to the web page as instructed in Section 2 3 10 Log in to the Configuration Home Page 1 Click on the Reboot button on the Home page Fi...

Page 74: ...l 10 0 3 72 Terminate active call wget user admin password admin auth no challenge no check certificate quiet O dev null https 10 0 3 71 cgi bin command cgi post data terminate yes Force reboot wget u...

Page 75: ...files cgi post data play_audiotest yes Play the Page Tone audio file wget user admin password admin auth no challenge no check certificate quiet O dev null https 10 0 3 71 cgi bin audiofiles cgi post...

Page 76: ...null https 10 0 3 71 cgi bin audiofiles cgi post data delete_6 yes Delete the 7 audio file wget user admin password admin auth no challenge no check certificate quiet O dev null https 10 0 3 71 cgi bi...

Page 77: ...admin password admin auth no challenge no check certificate quiet O dev null https 10 0 3 71 cgi bin audiofiles cgi post data delete_doorajar yes Delete the Night Ring audio file wget user admin passw...

Page 78: ...unting the SIP Weatherproof Keypad Phone A 1 Parts List Table A 1 illustrates the SIP Weatherproof Keypad Phone parts Quantity Part Name Illustration 1 SIP Weatherproof Keypad Phone Assembly 1 Install...

Page 79: ...factory installed screws 7 Use the provided template to locate and drill holes for mounting screws see Section A 4 Drilling Holes on the Outside of the Chassis for suggested locations to route condui...

Page 80: ...one Dimensions Operations Guide 931475A CyberData Corporation 74 A 3 Dimensions Figure A 1 Dimensions 7 9 200mm 11 6 296mm 16 1 409mm 14 00 356mm 8 00 203mm 0 41 10 4mm 11 6 296 mm 7 9 200 mm 16 1 409...

Page 81: ...ling Holes on the Outside of the Chassis See Figure A 2 through Figure A 4 for the dot locations on the outside of the chassis where the drill bit can be placed as a guide for the cutout Note The size...

Page 82: ...Mounting the SIP Weatherproof Keypad Phone Drilling Holes on the Outside of the Chassis Operations Guide 931475A CyberData Corporation 76 Figure A 3 Bottom of Chassis Figure A 4 Top of Chassis...

Page 83: ...ed in Step 1 the directory that contains the files to be uploaded For example in tftpd l s tftpboot your_directory_name B 1 2 In a Windows Environment You can find several options online for setting u...

Page 84: ...sked questions for your product click on the FAQs tab at the following webpage http www cyberdata net voip 011460 C 2 Documentation The documentation for this product is released in an English languag...

Page 85: ...the following website http support cyberdata net The Support Form initiates a ticket which CyberData uses for tracking customer requests Most importantly the Support Form tells us which PBX system an...

Page 86: ...ge configurable parameters 27 33 contact information 79 contact information for CyberData 79 current network settings 33 CyberData contact information 79 D default web login username and password 22 d...

Page 87: ...pes 74 75 76 P part number 5 parts list 7 72 password for SIP server login 36 login 22 payload types 5 point to point configuration 41 port local SIP 37 remote SIP 37 posix timezone string timezone st...

Page 88: ...net mask 33 supported protocols 4 T tech support 79 technical support contact information 79 TFTP server 4 77 time zone string examples 30 U unit dimensions front and side view 74 user ID for SIP serv...

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