Custom Audio Electronics tg2480h, User Manual

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12 TECHNICAL SERVICE
In case of failure, send the 4 pieces of information listed below to our support team:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
1
Write down the data printed
on the product label (see paragraph 1.3)
Print a Setup report (see paragraph 4.1)
The Setup report shows
the firmware release
2
XXXXXXXXXXXXXX Rx
0000000000000000000
Send an e-mail to the Technical Service,
with the data collected
3
Customer Service Department:
support@customamerica.com
(specific for North/South American customers)
support@custom.it
(worldwide)
or
PRINTER SETUP
PRINTER TYPE = TG2480H
BOOT LOADER = rel.1.00
BCODE = <code>
SCODE = <code>
HEAD VOLTAGE [V] = 23.57
HEAD TEMP. [°C] = 24
CUT COUNTER = 0
POWERON COUNTER = 100
PAPER PRINT [cm] = 160
PWM B. MARK AVG. = 50%
TG2480H printer - rel 1.00
FW
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