Custom Audio Electronics PP54 EVO User Manual Download Page 87

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11 TECHNICAL SERVICE

In case of failure, contact the technical service accessing the website

www.custom4u.it

and using the support tools on the

homepage. It is advisable to keep the identiication data of the product at hand.

The product code, the serial number and the hardware release number can be found on the product label (see

paragraph 3.4

The irmware release number (SCODE) can be found:

•

on the setup report (see

paragraph 6.1

)

•

connecting the device to a PC and starting the “PrinterSet” tool (see

paragraph 6.2

)

•

by consulting the “setup.ini” ile (see

paragraph 6.3

)

Summary of Contents for PP54 EVO

Page 1: ...USER MANUAL PP54 EVO...

Page 2: ......

Page 3: ...re and is protected by a diferential switch Before any type of work is done on the machine disconnect the power supply Use the type of electrical power supply indi cated on the device label These devi...

Page 4: ......

Page 5: ...MANUAL For details on the commands refer to the manual with code 77200000003600 For further information about the use of PrinterSet tool refer to the manual with code 78200000001800...

Page 6: ......

Page 7: ...on system 24 4 3 Connections 25 4 4 Pinout 26 4 5 Driver and SDK 30 5 OPERATION 31 5 1 Opening cover 31 5 2 Switch the device on 32 5 3 Measure the ticket 33 5 4 Loading the paper 34 5 5 Internal mana...

Page 8: ...RFID reader writer 69 8 3 Device dimensions 70 8 4 Dimensions of power supply 71 8 5 Dimensions of in out board 72 8 6 Paper speciication 73 8 7 Character sets in CUSTOM POS emulation 76 9 CONSUMABLES...

Page 9: ...the autotest routi ne and prints out the Setup report The printer permits the configuration of default parameters CCCC During power up if the LF LINE FEED key is held down the printer enters the auto...

Page 10: ...10...

Page 11: ...HF antenna PP54 EVO RS232 ETH 2 CIS PP54 EVO with double CIS reader PP54 EVO 1 FEEDER RS232 ETH 1 CIS PP54 EVO with single feeder standard coniguration PP54 EVO 1 FEEDER RS232 ETH 1 CIS RFID HF PP54 E...

Page 12: ...12...

Page 13: ...damage the packing material so that it may be re used if the device is to be transported in the future Make sure that all the components illustrated below are present and that there are no signs of da...

Page 14: ...serial port 2 Ethernet port 3 Power supply port 4 Connector for external low paper sensor 5 Protection cover for the electronic board 6 Service button 7 Status LED 8 Ticket output issue Ticket input v...

Page 15: ...serial port 4 Ethernet port 5 Power supply port 6 Connector for external low paper sensor 7 Parking slot Ticket eject 1 8 Protection cover for the electronic board 9 Service button 10 Status LED 11 Ti...

Page 16: ...he path to the printhead E Printhead with temperature sensor F SENSORS 7 8 Detect the position of printhead G Upper CIS reader H SENSOR 4 Detects the ticket coming from the printhead barcode reader I...

Page 17: ...e are shown on the label attached to the bottom of the device In particular it shows the electrical data for the connection to a power source It also shows the product code the serial number and the h...

Page 18: ...3 5 Keys function Fast push STANDBY SERVICE Device autotest and printing of setup parameters 18...

Page 19: ...1 RECEIVE DATA x 2 RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR x 3 COMMAND NOT RECOGNIZED x 4 COMMAND RECEPTION TIME OUT YELLOW x 2 PRINTHEAD OVERHEATED x 3 PAPER END x 4 PAPER JAM x 5 POWER SU...

Page 20: ...ground color BGND that can be set in the setup procedure see chapter 6 Given in the table below are the various LED signals and the corresponding action to be taken STATUS LED DESCRIPTION OFF NO ACTIO...

Page 21: ...cure the device into the kiosk using the four ixing tabs is necessary to provide a perforated plate according to the measurements given in the igure All the dimensions shown in igures are in millimetr...

Page 22: ...Additionally the front panel must provide an opening for the ticket output input that meets the following measures in mil limetres 68 35 R 2 5 34 87 max 5 22...

Page 23: ...n the plate in the direction indicated in the figure Lift the device Insert the four fixing tabs in the holes provided on the plate Slide the device on the plate in the direction shown in the figure T...

Page 24: ...the kiosk ventila tion system is equipped with two suction fans dimensioned so as to comply with the following equation inwards air capacity outwards air capacity Moreover the kiosk must be properly...

Page 25: ...ia the Ethernet port Power supply Power supply cable optional Low paper sensor Low paper sensor optional HUB PC Ethernet UTP standard cable pin to pin Ethernet CrossOver standard cable PC Serial devic...

Page 26: ...Tripolar female connector J21 1 GND 2 24 Vdc 3 GND 4 Frame GND The following igure shows the connector pinout of power supply cable Tripolar male connector Power supply cable 24 V n c GND ATTENTION R...

Page 27: ...RS232 depending on data Given the presence of the RS232 standard logic value 0 corresponds to the voltage value VRS232 voltage value between 3 Vdc and 15 Vdc and logic value 1 corresponds to the volta...

Page 28: ...the LED lights up when occurs a data reception or transmission For 10 100Base TX connection LED FUNCTION LED LNK The LED light yellow color on when a connection is active and lashes when occurs a dat...

Page 29: ...V 2 NPE in 3 GND 4 VLED SENS The following igure shows the connector pinout of the low paper sensor cable for the device Female JST connector series PHR 4 VLED SENS Yellow 4 GND Black 3 NPE Blue 2 Sig...

Page 30: ...Windows Driver for Windows XP From the START menu press Run and type in the path where the SW was saved on your PC then click OK Follow the instructions that appear on the screen to install the driver...

Page 31: ...5 OPERATION 5 1 Opening cover Push the release lever in the direction shown in the figure Open the device cover 1 2 31...

Page 32: ...Use the type of electrical power supply indicated on the label The green LED turns on and the device is ready EXTERNAL POWER SUPPLY UNIT OPTIONAL Power supply cable optional Power supply cable optiona...

Page 33: ...he gap in order to properly set the coniguration parameters Ticket Len and Ticket Gap during the setup procedure see chapter 6 The following igure shows the following correct distances to be measured...

Page 34: ...commands sent to the device see commands manual code 77200000003600 PP54 EVO 1 FEEDER RS232 ETH 1 CIS PP54 EVO 1 FEEDER RS232 ETH 1 CIS RFID HF PP54 EVO 1 FEEDER RS232 ETH 2 CIS RFID HF The ticket is...

Page 35: ...Send the 0x1F 0x70 0x46 command to divide the ticket and place it under the printhead the diverter is lowered to the passage of the paper Burster Diverter Printhead Ticket 3 35...

Page 36: ...see commands manual code 77200000003600 Printing and present the ticket When printing ends send the 0x1F 0x70 0x45 0x30 command to present the ticket The device presents a portion of the ticket After...

Page 37: ...The user withdraws the ticket Ticket withdrawn 3 37...

Page 38: ...r which read the barcode printed Now you can send the command for parking the ticket ejecting the ticket or printing When the machine is ready to read a ticket insert the ticket into the ticket inlet...

Page 39: ...0x50 command for moving the ticket in the parking slot 1 The ticket will be moved back in the area shown in the figure At the appropriate time send the 0x1F 0x70 0x45 command for ejecting the ticket o...

Page 40: ...in the parking slot 2 The diverter is lowered to allow the passage of the paper and the ticket is moved back in the area shown in the figure 1 2 At the appropriate time send the 0x1F 0x70 0x45 command...

Page 41: ...by keys To print a SETUP report with the operating parameters of the device proceed as follows After turning on the device press the SERVICE key The device prints the report with the settings paramet...

Page 42: ...98 Ticket GAP F1 1 10mm 10 Ticket GAP F2 1 10mm 10 Path Eject PowerOn None LED bar FGND RRGGBB 00FF00 LED bar BGND RRGGBB 8F00FF Print Density 0 RS232 Baud Rate 57600 bps RS232 Data Length 8 bits chr...

Page 43: ...ure the device by software proceed as follows Start PrinterSet software tool Click on LOAD FROM DEVICE and select the device connected to the PC From Device From File SAVE PORT LOAD Click on LOAD From...

Page 44: ...odule or WiFi on the device If the Wireless parameter is set to ON active do not connect any communication cable to the device SAVE LOAD PORT To Device To File Disabled Parameter Enabled Parameter Ena...

Page 45: ...e as an accessory Enter the Flash drive of the device and edit the Setup ini file 3 4 2 Enter the configuration procedure by keys Check that the USB Mass Storage parameter is set to Enabled default va...

Page 46: ...Quality 2 0 High Quality 1 Normal 2 High Speed Availables values Section Value set Parameter name Default marker To modify the parameter change the numeric value after the parameter name or use the d...

Page 47: ...ace None D parity bit omitted Even even value for parity bit Odd odd value for parity bit Parameter valid only with serial interface RS232 HANDSHAKING Handshaking Xon Xof software handshaking Hardware...

Page 48: ...work address DEFAULT GATEWAY This parameter identiies the gateway IP address used to send applications to the external network TCP PRINTER PORT This parameter sets the TCP port number MAC ADDRESS This...

Page 49: ...956 856 D TICKET LEN F2 1 10mm Set the value for length of ticket loaded in feeder 2 expressed in tenths of a millimeter To correctly measure this parameter see paragraph 5 3 from 839 to 956 856 D MI...

Page 50: ...er with burster SCANNER BOTTOM Set the presence of the bottom barcode reader optional Not Present D bottom barcode reader not present Present bottom barcode reader present LED BAR FGND RRGGBB Set the...

Page 51: ...7 MAINTENANCE 7 1 Paper jam If paper is jammed in the paper output rotate anticlockwise the gear shown in figure and remove the damaged ticket by pulling it outwards 2 1 51...

Page 52: ...If paper is jammed in parking slot 2 2 rotate anticlockwise the gear shown in figure and remove the damaged ticket 1 2 1 52...

Page 53: ...If paper is jammed in the parking slot 1 rotate clockwise the gear shown in figure and remove the damaged ticket by pulling it downwards 2 1 53...

Page 54: ...If paper is jammed under the cover open the device cover see previous paragraphs 2 1 54...

Page 55: ...Remove the damaged ticket from the paper path 3 55...

Page 56: ...e device in dusty environ ments you must reduce intervals between cleaning operations For speciic procedures see the following pages EVERY PAPER CHANGE Printhead Use isopropyl alcohol Rollers Use isop...

Page 57: ...e see the instructions below Case To clean the device case use compressed air or a soft cloth Disconnect the power supply cable ATTENTION Do not use alcohol solvents or hard brushes Do not let water o...

Page 58: ...solvents or hard brushes Do not let water or other liquids get inside the device Blow compressed air through the front area illustrated in the figure from the inside outward Blow through the comb sha...

Page 59: ...he inside outward 4 Rollers Disconnect the power supply cable and open the device cover ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the device 1 2 Discon...

Page 60: ...Clean the internal rollers by using a non abrasive cloth moistened with isopropyl Clean the rear rollers by using a non abrasive cloth moistened with isopropyl 3 4 60...

Page 61: ...open the device cover ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the device SENSORE 1 3 1 2 Clean the device SENSOR 1 by using compressed air Th...

Page 62: ...ressed air The SENSOR 9 is located under the light guide 5 Clean the device sensors by using compressed air SENSORE 9 5 4 Clean the device sensors by using compressed air The SENSOR 9 is located under...

Page 63: ...ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine Clean the printhead and the top barcode reader by using a non abrasive cloth moistened with isop...

Page 64: ...r ATTENTION Do not use solvents or hard brushes Do not let water or other liquids get inside the machine Clean the bottom barcode reader optional by using a non abrasive cloth moistened with isopropyl...

Page 65: ...h 3 1 without using HUB devices Login to the website www custom4u it type in the product code of the device and download the latest firmware release available Start the PrinterSet software tool 2 3 1...

Page 66: ...he PC Click on LOAD From le and select a psc le on your PC Drag and drop a psc le From Device From File SAVE PORT EXTRA HELP LOAD SETUP FONTS UPGRADE To perform an upgrade select a le as follows For r...

Page 67: ...32 64bit Windows 8 1 32 64bit Windows 10 32 64bit INTERFACES USB port optional 12 Mbit s USB 2 0 full speed RS232 serial port from 1200 bps to 115200 bps Ethernet port 10 Mbit s 100 Mbit s MEMORIES R...

Page 68: ...n fold paper ISO 7810 ID 1 see paragraph 8 6 Plastic cards Paper weight from 140 g m2 to 210 g m2 Thermal paper thickness from 140 m to 230 m Plastic cards thickness max 1 mm embossing thickness max 1...

Page 69: ...ages caused by scratches ESD and electromigration are excluded 3 Referred to a standard CUSTOM receipt L 10 cm Density 12 5 dots on Print Density parameter 0 High Speed 8 2 Speciications for RFID read...

Page 70: ...mm Width 105 3 mm Weight 3000 g All the dimensions shown in following igures are in millimetres 99 1 Ticket out in 22 6 269 6 146 248 1 34 16 6 10 137 20 3 108 4 10 4 2 1 4 5 Ticket in Ticket ejected...

Page 71: ...ly code 963GE020000053 optional Length 127 mm Height 35 5 mm Width 56 mm All the dimensions shown in following igures are in millimetres 1500 50 30 0 50 39 35 5 0 50 1 2 3 n c GND 24V 56 0 50 127 0 50...

Page 72: ...8 5 Dimensions of in out board code 979LA010000001 optional Length 78 mm Width 48 mm All the dimensions shown in following igures are in millimetres 48 32 11 78 70 4 72...

Page 73: ...0 dpi resolution 11 8 dot mm The following igure shows the speciications for ISO 7810 ID 1 tickets 85 6 mm 2 0 mm 83 8 mm 990 pixel PRINTABLE AREA 54 0 mm 51 5 mm 608 pixel 16 0 mm 2 0 mm cut 1 0 mm x...

Page 74: ...e reading area The following igure shows the speciications for the reading area of ticket by using the integrated barcode reader which works on an width area of 632 pixels READING AREA 53 5 mm 632 pix...

Page 75: ...ponder is made up of the microchip that stores the data including also a unique serial number written an RFID antenna The device models equipped with RFID reader are equipped with an RFID transceiver...

Page 76: ...cpi The quality of TrueType fonts the correct positioning into the printable area and the available code tables will result from the font producers and the font implementation For the correct printing...

Page 77: ...9 CONSUMABLES The following table shows the list of available consumables for printer DESCRIPTION CODE FANFOLD MODULE weight 175 g m2 dimensions 85 6 x 54 mm 67600000000002 77...

Page 78: ...78...

Page 79: ...device DESCRIPTION CODE POWER SUPPLY for technical speciications see paragraph 8 1 963GE020000053 IN OUT BOARD KIT with connection cable length 0 4 m see paragraph 10 1 979LA010000001 USB BOARD KIT w...

Page 80: ...DISPLAY KIT with connection cable length 0 4 m 979LA010000003 LOW PAPER SENSOR BOARD with connection cable length 0 23 m 976CG010000001 80...

Page 81: ...es connected to it To assemble the in out board refer to the instruction sheet provided with the kit The kit includes see igure 1 Connection cable 2 Input clamp 3 Output clamp 4 Instruction sheet 5 In...

Page 82: ...UT2 4 INPUT3 5 INPUT4 6 INPUT5 7 GND where VEXT_IN min 5 V VEXT_IN max 30 V VEXT_OUT min 5 V VEXT_OUT max 35 V I_OUT max 3 A input output signal type NPN see following igure user side internal circuit...

Page 83: ...ess the button to get the ticket The in out board receives an input signal The in out board sends two output signals one towards the device that prints the ticket and presents it to the user and one t...

Page 84: ...towards the bar that raises to allow entry After the stand the outcoming user insert into the device the ticket validated in the automatic cash after the payment of the amount due IN OUT BOARD DISPLA...

Page 85: ...fter checking the validity of the data printed the device collects the ticket and the in out board sends an output signal towards the bar that raises to allow exit The display also shows a confirmatio...

Page 86: ...86...

Page 87: ...identiication data of the product at hand The product code the serial number and the hardware release number can be found on the product label see paragraph 3 4 The irmware release number SCODE can b...

Page 88: ...ustom biz CUSTOM S p A World Headquarters Via Berettine 2 B 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All rights reserved Code 0576200M000115 Rev...

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