7/12/04 F-1984 rev B
Factory & RMA Address:
Web Address:
Fax:
WILBUR CURTIS CO., INC.
6913 Acco St., Montebello, CA 90640
Customer Service Tel: 800/421-6150
www.wilburcurtis.com
323/837-2406
Technical Support E-Mail: [email protected]
Technical Support Tel: 800/995-0417
Product Warranty Information
The Wilbur Curtis Company certifies that its products are free from defects in material and workmanship under normal use. The following limited
warranties and conditions apply:
3
3
3
3
3 Years, Parts and Labor, from Original Date of Purchase on digital control boards.....
2
2
2
2
2 Years, Parts, from Original Date of Purchase on all other electrical components, fittings and tubing.
1
1
1
1
1 Year, Labor, from Original Date of Purchase on all electrical components, fittings and tubing.
Additionally, the Wilbur Curtis Company warrants its Grinding Burrs for Forty (40) months from date of purchase or 40,000 pounds of coffee,
whichever comes first. Stainless Steel components are warranted for two (2) years from date of purchase against leaking or pitting and replacement
parts are warranted for ninety (90) days from date of purchase or for the remainder of the limited warranty period of the equipment in which the
component is installed.
All in-warranty service calls must have prior authorization. For Authorization, call the Technical Support Department at 1-800-995-0417. Effective
date of this policy is April 1, 2003.
Additional conditions may apply. Go to www.wilburcurtis.com to view the full product warranty information.
CONDITIONS & EXCEPTIONS
The warranty covers original equipment at time of purchase only. The Wilbur Curtis Company, Inc., assumes no responsibility for substitute
replacement parts installed on Curtis equipment that have not been purchased from the
Wilbur Curtis Company, Inc. The Wilbur Curtis Company will not accept any responsibility if the following conditions are not met. The warranty does
not cover and is void under the following circumstances:
1)
1)
1)
1)
1) Improper operation of equipment:
Improper operation of equipment:
Improper operation of equipment:
Improper operation of equipment:
Improper operation of equipment:
The equipment must be used for its designed and intended purpose and function.
2)
2)
2)
2)
2) Improper installation of equipment:
Improper installation of equipment:
Improper installation of equipment:
Improper installation of equipment:
Improper installation of equipment:
This equipment must be installed by a professional technician and must comply with all local
electrical, mechanical and plumbing codes.
3)
3)
3)
3)
3) Improper voltage:
Improper voltage:
Improper voltage:
Improper voltage:
Improper voltage:
Equipment must be installed at the voltage stated on the serial plate supplied with this equipment.
4)
4)
4)
4)
4) Improper water supply:
Improper water supply:
Improper water supply:
Improper water supply:
Improper water supply:
This includes, but is not limited to, excessive or low water pressure, and inadequate or fluctuating water flow rate.
5)
5)
5)
5)
5) Adjustments and cleaning:
Adjustments and cleaning:
Adjustments and cleaning:
Adjustments and cleaning:
Adjustments and cleaning:
The resetting of safety thermostats and circuit breakers, programming and temperature adjustments are the
responsibility of the equipment owner. The owner is responsible for proper cleaning and regular maintenance of this equipment.
6)
6)
6)
6)
6) Dama
Dama
Dama
Dama
Damaged in transit:
ged in transit:
ged in transit:
ged in transit:
ged in transit:
Equipment damaged in transit is the responsibility of the freight company and a claim should be made with the carrier.
7)
7)
7)
7)
7) Abuse or neglect (including failure to periodically clean or remove lime accumulations):
Abuse or neglect (including failure to periodically clean or remove lime accumulations):
Abuse or neglect (including failure to periodically clean or remove lime accumulations):
Abuse or neglect (including failure to periodically clean or remove lime accumulations):
Abuse or neglect (including failure to periodically clean or remove lime accumulations):
Manufacturer is not responsible
for variation in equipment operation due to excessive lime or local water conditions. The equipment must be maintained according to the
manufacturer’s recommendations.
8)
8)
8)
8)
8) Replacement of items subject to normal use and wear:
Replacement of items subject to normal use and wear:
Replacement of items subject to normal use and wear:
Replacement of items subject to normal use and wear:
Replacement of items subject to normal use and wear:
This shall include, but is not limited to, light bulbs, shear disks, “0” rings,
gaskets, silicone tube, canister assemblies, whipper chambers and plates, mixing bowls, agitation assemblies and whipper propellers.
9)
9)
9)
9)
9) Repairs and/or Replacements
Repairs and/or Replacements
Repairs and/or Replacements
Repairs and/or Replacements
Repairs and/or Replacements
are subject to our decision that the workmanship or parts were faulty and the defects showed up under
normal use. All labor shall be performed during regular working hours. Overtime charges are the responsibility of the owner. Charges incurred
by delays, waiting time, or operating restrictions that hinder the service technician’s ability to perform service is the responsibility of the owner
of the equipment. This includes institutional and correctional facilities. The Wilbur Curtis Company will allow up to 100 miles, round trip, per
in-warranty service call.
RETURN MERCHANDISE
RETURN MERCHANDISE
RETURN MERCHANDISE
RETURN MERCHANDISE
RETURN MERCHANDISE AUTHORIZA
AUTHORIZA
AUTHORIZA
AUTHORIZA
AUTHORIZATION:
TION:
TION:
TION:
TION:
All claims under this warranty must be submitted to the Wilbur Curtis Company Technical
Support Department prior to performing any repair work or return of this equipment to the factory. All returned equipment must be repackaged
properly in the original carton. No units will be accepted if they are damaged in transit due to improper packaging. NO UNITS OR PARTS
NO UNITS OR PARTS
NO UNITS OR PARTS
NO UNITS OR PARTS
NO UNITS OR PARTS
WILL BE
WILL BE
WILL BE
WILL BE
WILL BE ACCEPTED
ACCEPTED
ACCEPTED
ACCEPTED
ACCEPTED WITHOUT
WITHOUT
WITHOUT
WITHOUT
WITHOUT A RETURN MERCHANDISE
A RETURN MERCHANDISE
A RETURN MERCHANDISE
A RETURN MERCHANDISE
A RETURN MERCHANDISE AUTHORIZA
AUTHORIZA
AUTHORIZA
AUTHORIZA
AUTHORIZATION (RMA).
TION (RMA).
TION (RMA).
TION (RMA).
TION (RMA). RMA NUMBER MUST BE MARKED ON
RMA NUMBER MUST BE MARKED ON
RMA NUMBER MUST BE MARKED ON
RMA NUMBER MUST BE MARKED ON
RMA NUMBER MUST BE MARKED ON
THE CARTON OR SHIPPING LABEL.
THE CARTON OR SHIPPING LABEL.
THE CARTON OR SHIPPING LABEL.
THE CARTON OR SHIPPING LABEL.
THE CARTON OR SHIPPING LABEL. All in-warranty service calls must be performed by an authorized service agent. Call the Wilbur Curtis
Technical Support Department to find an agent near you.
