info@ cuppaz.com
hotline: 852 2812 0428
41
Troubleshooting with The Sleek
Problem
Possible Cause
Solution
No beverage is coming out.
Warning light
G
blinks
RED
.
The water tank is empty.
Fill the tank with fresh water.
Press a button A or B to refill
the circuit. When the buttons
remain steadily lit, the Sleek is
ready for use.
The beverage is not hot
enough.
- Cold cups.
- Scale build-up in The Sleek.
- Preheat the cup.
- Descale The Sleek.
The lever cannot be lowered.
- The used capsule drawer is
full.
- Capsule stuck inside the
machine.
- Empty out the used capsule
drawer.
- Remove the used capsule.
Warning light
G
is lit steadily
in
RED
.
Heating problems.
Switch The Sleek off and on
again. If the problem persists,
contact Cuppaz at
or our
Hotline: 852 2812 0428
When a button is pressed to
dispense a beverage, The Sleek
seems to work but then stops
without dispensing any
beverage or only dispenses a
tiny amount.
Incorrect quantity
programming.
Reprogram the quantity
associated with that button.
See section on "Programming
the quantity of beverage in a
cup".
Espresso is dispensed very
slowly, and is of poor quality.
Button
C
was used with an
espresso capsule.
Use button
A
or
B
The milk jug will not fit.
Wrong position of pin in jug
lid.
See section
“
Daily Cleaning
”
.