15
CUMMINS ALLISON, A CPI BRAND 3350 Ridgeway Drive, Unit 3, Mississauga, Ontario L5L 5Z9
www.cranepi.com Tel: 1-800-499-6191
Troubleshooting
In case of an error event, the CMX01 stops and shows an error message. The messages and locations are
explained below. When the error is solved, confirm the message, and press on/Off to continue to count.
When the error appears repeatedly and you cannot fix that problem, please call the service, and tell
them the error message.
Pos. Error Code
Error Description
Removal
Are you sure you want
to proceed?
When selecting another coin
number or denom., the current
count and bag content will be
deleted.
Press “1” (Yes) to change the
denomination and delete the current
count and coins in bag. Press
“2”
(No) to
cancel the operation and count further or
save the current denom.
B1 (or 2) stop
The pre-set bag stop for the
current coin number/
denomination is reached.
Replace the bag. Press START or the
Quick-change switch to count further.
Note: The complete count is automatically
saved in the memory and the bag counter
Is set to zero.
1
Coin under sensor
There are coins or foreign bodies
jam under the coin counting
sensor
Open the right top cover. Lift up the
transport belt. Clean the count sensor and
remove jammed objects. Control
the coin diameter setting.
Enter denom. value before
There is no value configured for
the selected denomination
Select another denomination or enter a
value in the “Denom/ Batch setting”
menu.
Motor does not start
(w/o error message)
The total memory is
selected.
Select a denomination with the
“1”
key.
Please empty the bag
When clearing the count result, also
the bag content will set to zero.
Empty the bag. Press START or the Quick-
change switch to repeat the count.
Press
“M”
to save
To confirm and activate the new
setting.
Press
“M”
to confirm and activate the
New setting.
2
Side cover open
The right to cover is not closed.
Close the cover.
To activate, count and bag
will be cleared
A new bag stop was selected but
the counters
weren’t
zero.
Press
“1”
to clear the count and bag
content.
Press
“2”
to cancel. The stop before is still
active.
3
Transport jam
The coin transport does not
operate. Coins or foreign bodies
jamming on the disc or under the
transport belt.
Open the right top cover. Lift up the
transport belt. Remove jammed objects.
Control the coin diameter and thickness
setting.
Check that the motor switch is activated
when the right top cover is closed.
Value overflow. Clear
counter.
The counted value or memory
does exceed the maximum
(99,999.99)
Print (if available) and then clear the counter
or memory.
