9
Subject
Question
Answer/Solution
Power
Why won’t my unit
turn on?
Check to make sure your unit is properly connected
and plugged into a functional outlet.
Contact Customer Service at 1-800-472-7606.
Cooking
When should I brown my
meat before slow cooking?
Browning meat before slow cooking is an optional
step. It is beneficial, as it adds flavor and color, but
the step can be omitted if time is short. Exception:
ground meats which must be browned.
Can I use the baking pan
on the stove/in the oven?
The baking pan was designed specifically for use in
this grill. We do not suggest using it on the stove or
in the oven.
Cleaning
Can I put my unit in the
dishwasher?
All removable parts are top-rack dishwasher safe.
Do not immerse in water, or put the grill housing in
the dishwasher. Clean the grill housing and control
panel with a clean, damp cloth.
The baking pan and grill
plate are nonstick – why is
food sticking?
While the baking pan and grill plate do have a
nonstick coating, it is possible for food residue to
burn onto the baking pan and grill plate, making it
difficult to remove.
Food residue is sticking
to the baking pan and grill
plate surface. How do I
clean it without damaging
it?
If food has burned on, fill baking pan or grill plate
with warm, soapy water and allow to soak before
cleaning. If scouring is necessary, use a
nonabrasive cleanser or liquid detergent with a
nylon pad or brush.
Troubleshooting Chart
