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Cuanswers omni-series, User Manual

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CU*Answers Omni-Series Machines 

 

 

                  

 

 
 
 
 
 
 

                 

 

 
 

 

Omni-Bridge 

CU*Answers, Grand Rapids, MI 

Telepresence Broadcast Studio 

Ext. 6101 

 

Omni-Suite 

CU*Answers, Grand Rapids, MI 

Telepresence Conference Room 

Ext. 6102 

Omni-Station 

CU*Answers, Grand Rapids, MI 

Portable Unit 

Ext. 6103 

Omni-Kiosk 

CU*Answers, Kentwood, MI 

Showroom 

Ext. 6105 

 

Summary of Contents for omni-series

Page 1: ...Our Most Valuable Resource Is Seeing Eye to Eye OMNI SERIES User Guide ...

Page 2: ...cing a Call 7 Ending a Call 15 Extras 15 Conducting a Webinar 15 Waking a Machine in Sleep Mode 17 Calling Someone as Voice Only 17 Muting the Sound 19 Hiding the Top Menu Bar 20 Adjusting the Volume 20 TROUBLESHOOTING 21 CONFIDENTIALITY 26 ...

Page 3: ...cipants Secondly they can project conference participants in 3D But what really sets these machines apart from their competition is that they provide direct eye contact Q What is an Experience Center Equipped with Omni Series machines and informational materials Experience Centers welcome those who would like to learn more about these machines for tours and demonstrations Experience Center locatio...

Page 4: ...nswers Grand Rapids MI Telepresence Broadcast Studio Ext 6101 Omni Suite CU Answers Grand Rapids MI Telepresence Conference Room Ext 6102 Omni Station CU Answers Grand Rapids MI Portable Unit Ext 6103 Omni Kiosk CU Answers Kentwood MI Showroom Ext 6105 ...

Page 5: ...itor With Omni Series machines however users transmit or project direct eye contact by way of a special kind of reflective glass positioned on an angle below the camera and in front of the user This piece of glass aligns the camera s view with the user s eyes so that the other conference participant sees the user directly in the eye Omni Series machines that transmit direct eye contact include the...

Page 6: ...as don t recognize black as a color This makes it possible for the Omni Series machine on the receiving end to superimpose the color of its arch onto the background of the conference participant s image on the screen It is the distance between the background image of the arch and the foreground image of the conference participant that makes the conference participant s image appear three dimension...

Page 7: ...with 3D and eye contact capability to provide the most optimal viewing experience to the person on the receiving end of the call These send units are designed for service professionals and the receive units are designed for customers For example a credit union s mortgage expert would use a send unit to call several different branches to speak to members about mortgages Members receiving the call f...

Page 8: ...ights be on for the best viewing experience The Omni Bridge is the only machine that requires that the lights be off as it needs a dark room for the black backdrop which provides 3D imaging When the Omni Station is used with its optional black backdrop then the lights must be off with this machine as well 2 Be sure your colleagues know the room is in use to prevent surrounding noise from interrupt...

Page 9: ...lect DVI and then press the Enter button on the Samsung remote When DVI mode is selected the Omni Series screen will display your image When using the Omni Bridge which is equipped with a computer the computer monitor will display the Windows desktop in DVI mode SELECTING THE CALL OPTION 1 Press the center navigation button on the LifeSize remote to view the top menu bar that displays your call op...

Page 10: ... few different options which are outlined below Option 1 Directory This is one of the most popular dialing options as it lists all numbers of Omni Series machines belonging to CU Answers and their partners in the cuasterisk com network 1 Select the Directory option 2 Select the machine you d like to call ...

Page 11: ...10 3 Select Dial Now Option 2 Favorites This option is used if the number you re calling has been entered as a favorite 1 Select the Favorites option 2 Select the machine you d like to call ...

Page 12: ...umbers by pressing the down navigation button of the LifeSize remote so a number is highlighted and then pressing the left navigation button 3 Select Dial Now Option 3 Recents This option is used if the number you re calling was recently dialed 1 Select the Recents option ...

Page 13: ...12 2 Select the machine you d like to call 3 Select Dial Now Option 4 Dialer This option is used if you already know the extension of the machine you d like to call 1 Select the Dialer option ...

Page 14: ...lect the Delete option which serves as a backspace key If you re not sure what the extension is of the machine you d like to call and neither is the callee contact the callee by phone and ask the callee to select My Info and the extension of the machine will be listed beside System Number 3 After selecting a number to call select the Call option ...

Page 15: ...ugged in no matter what mode it is in you will be able to see and hear the callee even if they cannot see you although they will be able to hear you If the callee is having trouble seeing you refer to Page 21 This conference participant is sitting at an Omni Suite machine The other conference participant in the picture to the right is viewing her from an Omni Bridge machine from which this picture...

Page 16: ...I is a fully functioning computer with which you have the ability to conduct WebEx video conferences webinars To start a WebEx session follow the steps below 1 Press the Power button on the computer connected to the Omni Bridge machine At CU Answers headquarters the computer is in the back of the Omni Bridge machine Even if the large Omni Bridge LCD screen is on it doesn t necessarily mean the com...

Page 17: ...bEx login page and enter your login credentials 4 When you begin your webinar click the camcorder icon beside your name in the WebEx Participants panel so that participants can see you 5 To look at your audience look directly into the center of the screen 6 To provide webinar participants with a full screen of your image click the people icon in the top right corner of your picture in WebEx ...

Page 18: ...sleep mode it will be in the mode it was in the last time it was awake DVI HDMI etc When you wake the Omni Station from sleep mode it will always be in DVI mode as it does not have an HDMI mode If you re not sure what mode the machine is in after waking it press the Info i button Calling Someone as Voice Only There are two ways to call another Omni Series machine as voice only meaning that you wil...

Page 19: ... Call DIALER If you call another machine using the Dialer option then the only option you ll see when you re ready to make the call is Call which is the option that will automatically dial as video To dial as voice only follow the steps on the next page ...

Page 20: ...ice 3 Select Call Muting the Sound To turn off the sound press the MUTE button on the Samsung remote In the Telepresence Broadcast Studio at CU Answers headquarters you can also press the center button on the speaker unit attached to the Omni Bridge ...

Page 21: ...screen 1 Using the LifeSize remote select View 2 Press the up button on the LifeSize remote to select Hide Adjusting the Volume There are a few different ways to adjust volume depending on what feature needs volume adjustment the pre recorded video or the call The methods for adjusting volume are explained below PRE RECORDED VIDEO VOLUME To manually adjust the volume of the pre recorded video play...

Page 22: ... see them 1 If the conference participants machine is in sleep mode they ll need to wake it up See Page 17 for details 2 If the problem persists make sure conference participants have their machine set to DVI mode See Page 8 for details 3 If the problem persists try adjusting your room lighting See Page 7 for details Problem I can t see the conference participants even though they can see me 1 If ...

Page 23: ...e machine is in the correct mode To set the machine to DVI mode which is the mode it needs to be in for making a call see Page 8 Problem There s no sound Press the Mute button on the Samsung remote in case the volume was muted by the previous user If the problem persists follow the steps below 1 Press the Menu button on the Samsung remote 2 Using the down arrow on the Samsung remote select Sound ...

Page 24: ...ress Enter on the Samsung remote 5 Select Yes 6 Press Enter on the Samsung remote again 7 Select OK Problem The picture is not that good You can adjust basic picture light color and sharpness settings by following the steps below ...

Page 25: ...may be a network issue For those working at CU Answers start a help desk ticket with Network Services Problem The screen is showing something unfamiliar If your machine is set to a mode you re not familiar with or if you re not sure how to get the machine to work like you need it to try pressing the Off button on the Samsung remote and then the Power button ...

Page 26: ... machine that is unplugged Simply contact the callee by phone or other method and ask them to plug in their machine Problem The call failed If you attempt to call another Omni Series machine and see this message on your screen it could mean the other machine is unplugged In this case simply contact the callee by phone or other method and ask them to plug in their machine To see if a machine you d ...

Page 27: ...rtant to keep confidentiality in mind when using the space surrounding an Omni Series machine In some modes such as DVI mode you ll be able to see the caller but when the machine is in HDMI or sleep mode you will not even though they will be able to see and hear you To view the difference between HDMI and DVI mode see the chart below Callee Mode HDMI DVI Caller Callee Caller Callee Can see confere...

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