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Problem: There’s a “Severe Packet Loss” message on the screen.
For those working at CU*Answers, start a help desk ticket with Network Services.
All others should contact their Omni-Series system administrator.
Problem: There’s a “Total Packet Loss” message on the screen.
This happens when you attempt to call an Omni-Series machine that is
unplugged. Simply contact the callee by phone or other method and ask
them to plug in their machine.
Problem: The call failed.
If you attempt to call another Omni-Series machine and see this message
on your screen, it could mean the other machine is unplugged. In this
case, simply contact the callee by phone or other method and ask them
to plug in their machine.
To see if a machine you’d like to call is unplugged, go to the
Favorites or Recents option and look for the label “Offline” beside
the machine name.
