ioSafe Solo Hawk User Manual
13
6 Product Support
Congratulations! You are now ready to manage and enjoy all the features of your ioSafe Solo Hawk
device. For more information regarding specific features, please refer to our online resources available at
6.1 Activate Data Recovery Service Protection
Register your product to activate your Data Recovery Service protection plan and warranty by visiting
.
6.2 ioSafe No-Hassle Warranty
If the ioSafe Solo Hawk breaks during the warranty period, we will repair or replace it.
The standard term for the warranty is two (2) years from the date of purchase. A five (5) year
extended term warranty service is available for purchase upon activation of the Data Recovery
Service. See the website or contact
for help. CRU reserves the right
to have its representative inspect any product or part to honor any claim, and to receive a purchase
receipt or other proof of original purchase before warranty service is performed.
This warranty is limited to the terms stated herein. All expressed and implied warranties including
the warranties of merchantability and fitness for a particular purpose are excluded, except as stated
above. CRU disclaims all liabilities for incidental or consequential damages resulting from the use of
this product, or arising out of any breach of this warranty. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation may not apply to you. This
warranty gives you specific legal rights, and you may have other rights as well, which will vary from
state to state.
6.3 Data Recovery Procedure
If the ioSafe faces possible data loss for any reason, you should immediately call CRU’s ioSafe
Disaster Response Team at 1-888-984-6723 extension 430 (US & Canada) or 1-530-820-3090
extension. 430 (International). You can also send an email to
determine the best actions to take to protect your valuable information. In some cases a self-recovery
can be performed and provide you with immediate access to your information. In other cases, CRU
may request that the product be returned to the factory for data recovery. In any case, contacting us
is the first step.
The general steps for disaster recovery are:
a. Email
with your serial number, product type and date of purchase. If
you cannot email, call the ioSafe Disaster Support Team at 1-888-984-6723 (US & Canada) or
1-530-820-3090 (International) extension 430.
b. Report the disaster event and obtain return shipping address/instructions.
