Crown SST-3632, Reference Manual

Page: 27 / 34

SST Modules
Page 27
Reference Manual
10 Service
10.1 Worldwide Service
Service may be obtained from an
authorized service center. (Contact
your local Crown/Amcron representa-
tive or our offi ce for a list of authorized
service centers.) To obtain service,
simply present the bill of sale as
proof of purchase along with the
defective unit to an authorized
service center. They will handle the
necessary paperwork and repair.
Remember to transport your unit in
the original factory pack.
10.2 US and Canada Service
Service may be obtained in one of
two ways: from an authorized service
center or from the factory. You may
choose either. It is important that you
have your copy of the bill of sale as
your proof of purchase.
10.2.1 Service at a US or Canada
Service Center
This method usually saves the most
time and effort. Simply present your
bill of sale along with the defective
unit to an authorized service center
to obtain service. They will handle
the necessary paperwork and repair.
Remember to transport the unit in
the original factory pack. A list of
authorized service centers in your
area can be obtained from the Crown
website at www.crownaudio.com, or
by calling Crown Factory Service.
10.2.2 Factory Service
To obtain factory service, fi ll out the
service information page found in
the back of this manual and send it
along with your proof of purchase
and the defective unit to the Crown
factory.
For warranty service, we will pay
for ground shipping both ways in
the United States. Contact Crown
Factory Service to obtain prepaid
shipping labels prior to sending the
unit. Or, if you prefer, you may prepay
the cost of shipping, and Crown will
reimburse you. Send copies of the
shipping receipts to Crown Factory
Service to receive reimbursement.
Your repaired unit will be returned
via UPS ground. Please contact us if
other arrangements are required.
10.2.3 Factory Service Shipping
Instructions:
1. Before sending a Crown product to
the factory for service, fi rst call the
Crown Factory Service for a return
authorization (RA) number.
2. Be sure to fill out the service
information form that follows and
enclose it with your shipment,
either inside the box or in a
packing slip envelope securely
attached to the outside of the
shipping carton. Do not send
the service information form sepa-
rately. If you are sending the
unit from a Shipping Center, we
recommend taping the form to
the product. We also recommend
recording the serial number and
model before shipping for your
reference.
3. To ensure the safe transportation of
your unit to the factory, ship it in an
original factory packing container.