
CCpilot X1400
Product revision: 1.0
Technical manual
2022-12-20
www.crosscontrol.com
20
8.
Technical Support
Contact your reseller or supplier for help with possible problems with your device. In order to get
the best help, you should have your device in front of you and be prepared with the following
information before you contact support.
•
Part number and serial number of the unit, which you find on the identification label, see
•
Date of purchase, which is found on the invoice.
•
The conditions and circumstances under which the problem arises.
•
Error codes signalled by the status LED
•
Possible error messages which are shown.
•
Device log files (if possible).
•
Information regarding possible external equipment which is connected to the device.
•
Additional sources of information are available on the CrossControl support site:
http://support.crosscontrol.com