Wall Plate Media Center
Crestron
QM-WMC
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
QM-WMC Wall Plate Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
QM-WMC is not
receiving power.
Check wiring connection to
unit.
QM-WMC Net ID is
not correct.
In Viewport, poll the
network to verify Net ID.
QM-WMC Net ID is
not set to match the
Net ID specified in
SIMPL Windows.
Verify SIMPL Windows
program for setting Net ID.
Wall plate is
not functioning.
QM-WMC Net ID is
the same as
another device’s
Net ID.
Assign a different Net ID for
the QM-WMC to match the
Net ID specified in the
SIMPL Windows program.
Source LEDs
do not light.
Sources are not
transmitting signals.
Verify source operation.
Incorrect peak
setting.
Adjust QM-RMCRX peak
control until audio is
restored. For more
information refer to the
latest revision of the QM-
RMCRX Operations and
Installation Guide
(Doc. 6236).
Intermittent or
no audio
output.
Poor cable
connection.
Verify all cable connections.
(continued on next page)
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Wall Plate Media Center: QM-WMC
Operations & Installation Guide - DOC. 6237A
