8 • IV-SAM-VXP-1B and IV-SAM-VXS-1B
Product Manual — Doc. 9324A
The services included in 1 Beyond Camera Systems Remote Professional Services are described in
the sections that follow.
Preinstallation Support
The Crestron support team will review your proposed installation plan and recommend optimum
placement of the Automate VX system equipment and control panel programming for the
Automate VX or Automate VX Pro camera systems.
The support team will provide an overview of the remote commissioning support process and
answer any questions regarding system configuration and control programming. The support
team will also identify the resources required onsite for commissioning.
Remote Commissioning and Validation
Following installation, the Crestron support team will connect remotely with your onsite team to
help deploy the solution and configure the Automate VX software. The support team accesses
the Automate VX system remotely with your permission and assistance. An experienced and
skilled AV technician is required onsite at this stage, as the support team may require file-system
permissions to access the Automate VX system remotely when deploying hardware and
configuring camera tracking.
Once the Automate VX system is installed and configured, the support team will remotely
perform a comprehensive validation of the camera tracking system. The support team will
simulate a video conference call with your on-site technician to validate camera tracking,
microphone sensitivity, lip-sync, API control from your control panel, and all other related
functionality. After the successful validation, the support team will archive your configuration
files for future support needs.
