Isys™ 5.7” Tilt Touchpanel
Crestron
TPS-6
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-6 Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
TPS-6 is not receiving
power.
Verify power to (included)
TPS-6X-IMCW Interface
Module.
Device is not
communicating with the
network.
Use Crestron Toolbox to poll
the network. Verify network
connection to the device.
Device does not
function.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Device is not receiving
sufficient power.
Use the Crestron Power
Calculator to help calculate
how much power is needed
for the system.
Touchpanel Net ID is
not set to match the Net
ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify the Net ID
for the touchpanel is properly
set to match the Net ID in the
SIMPL program.
Touchpanel Net ID is
not unique; two or more
units share the same ID.
Use Crestron Toolbox to poll
the network and verity that
each ID is used only once.
No IP address
configured/obtained on
the TPS-6.
Use the internal setup menu
(refer to “ETHERNET” which
starts on page 18) or
Crestron Toolbox to
create/verify Ethernet
settings.
Touchpanel is not
responding.
Invalid control system IP
address / IP ID set up
on the TPS-6.
The IP address (or host
name) for the control system
is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to
“ETHERNET” which starts on
page 18 to define IP
addresses.
Touchpanel
display is dark.
Standby timeout has
elapsed.
Touch the screen to
reactivate.
(Continued on following page)
40
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Isys™ 5.7” Tilt Touchpanel: TPS-6
Operations Guide – DOC. 6945A
Summary of Contents for Isys TPS-6
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