iMedia Receiver/Processor with Video
Crestron
IM-RXV1 & IM-RXV3
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
IM-RXV1 and IM-RXV3 Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Not receiving power.
Verify that the power supply
cable and power supply
connection to the AC are
properly attached.
PWR LED does
not illuminate.
Incorrect power supply.
Only use a Crestron power
supply.
Verify display device
connection.
Incorrect cable
connection.
Verify iMedia output cable
connection is secure.
No video output
displayed.
Wrong input selected on
transmitter.
Select correct input on
transmitter.
Verify iMedia cable
connections.
Incorrect cable
connections.
Verify maximum iMedia cable
length.
Video from source
is garbled or no
output.
Peak adjustment
incorrect.
Readjust peak control.
Not controlling the
display device.
Incorrect wiring.
Check wiring and connectors
between the IM-RXV1/3 and
the display device.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron website (
http://www.crestron.com/manuals
). This link will provide a list
of product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
CNXRMCS Current Sensor for Room Solution Boxes
MK-IM-RX Pole Mount Kit for iMedia Receivers
STIRP Infrared Emitter
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
18
•
iMedia Receiver/Processor with Video: IM-RXV1 & IM-RXV3
Operations & Installation Guide – DOC. 6478
