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70 • DGE-100 and DM-DGE-200-C

Product Manual — Doc. 7696D

Display

Expand the Display accordion to configure standby timeout settings for the DGE.

Enter a standby timeout duration (0–120 minutes) for the DGE in the Display Standby text field.
Enter "0" to turn off standby timeout (primarily for nontouch applications).

Select Save Changes next to the Display accordion to save any changes. Select Revert to revert
to the last saved settings.

Device Management

Expand the Device Management accordion to perform various device management tasks for the
DGE.

Summary of Contents for DGE-100

Page 1: ...DGE 100 and DM DGE 200 C Digital Graphics Engines Product Manual Crestron Electronics Inc ...

Page 2: ... PinPoint Smart Graphics and XiO Cloud are either trademarks or registered trademarks of Crestron Electronics Inc in the United States and or other countries HDMI and the HDMI logo are either trademarks or registered trademarks of HDMI Licensing LLC in the United States and or other countries Active Directory Azure and Microsoft are either trademarks or registered trademarks of Microsoft Corporati...

Page 3: ...0 26 Connect the DGE 100 28 DM DGE 200 C Installation 30 In the Box 30 Install the DM DGE 200 C 31 Connect the DM DGE 200 C 33 Configuration 34 Initial Setup 35 Access the Setup Screens 35 Access the Web Configuration Interface 35 Turn on Authentication 37 Configure a Static IP Address 38 Set the Time Zone 39 Local Configuration 40 Ethernet Setup 41 IP Table Setup 43 Audio Setup 46 Standby Timeout...

Page 4: ...65 Device 69 Perform a Factory Restore 83 Operation 84 Resources 85 Crestron Support and Training 85 Programmer and Developer Resources 85 Product Certificates 85 Related Documentation 85 iv Contents Product Manual Doc 7696D ...

Page 5: ...that may be used to create a custom graphical environment for controlling audio video lighting shades HVAC security and other amenities The DGE 100 and DM DGE 200 C can also be used for functions with dual window video display annotation audio feedback and web browsing NOTE The DGE 100 and DM DGE 200 C are functionally similar For simplicity within this document the term DGE is used except where n...

Page 6: ... DGE 200 C Product Manual Doc 7696D Features Refer to the following sections for more information on the features provided by the DGE 100 and DM DGE 200 C l DGE 100 Features on page 3 l DM DGE 200 C Features on page 7 ...

Page 7: ...ures an HDMI output for connecting to a display device and includes a USB HID port for touch mouse or keyboard input Additional control ports are provided for controlling the display device and other equipment The HDMI input allows an AirMedia wireless presentation gateway or other high definition video source to be connected and displayed on screen Additionally H 264 streaming video signals can b...

Page 8: ... video display The control menu is easily navigated via a Crestron handheld remote or a USB mouse The DGE 100 delivers high resolution menu graphics that pop up unobtrusively at the edge of the screen alongside the video source Control functions such as adjusting lighting or lowering shades can be easily performed without interrupting a television program or video stream Detailed alert messages ca...

Page 9: ...itated using the on screen multilanguage keyboard Built in Annotation Annotation helps to add another dimension to any presentation Native to the DGE 100 annotation provides the ability to capture ideas in real time letting you draw and write over a video source or sketch out thoughts on a whiteboard screen Remote annotation capability allows multiple participants each with a separate touch screen...

Page 10: ...GE 100 is compatible with the XiO Cloud service which is an IoT Internet of Things based platform for remotely provisioning monitoring and managing Crestron devices across an enterprise or an entire client base Built on the Microsoft Azure software platform and utilizing Microsoft s industry leading Azure IoT Hub technology XiO Cloud enables installers and IT managers to deploy and manage thousand...

Page 11: ... flat panel display under a table or inside a lectern or equipment rack The DM DGE 200 C features a 4K UHD capable HDMI output for connecting to a display device and includes a USB HID port for touch mouse or keyboard input Additional control ports are provided for controlling the display device and other equipment 1 2 The HDMI input allows an AirMedia wireless presentation gateway or other high d...

Page 12: ... Touch Screen Interface The DM DGE 200 C can be paired with the TSD 2220 HD touch screen display to deliver a high definition 21 5 in touch screen control panel that is ideal for home corporate and government applications The DM DGE 200 C is also compatible with third party touch screen displays to support a range of control collaboration video display and interactive kiosk solutions The DM DGE 20...

Page 13: ...hese video sources can be provided through a DM 8G transmitter or a DM switcher 3 5 8 9 HDMI Input An HDMI input is provided for connecting and displaying an HD video source Wireless presentation is also supported by connecting an AirMedia gateway to the HDMI input allowing for laptops and mobile devices to connect to the DM DGE 200 C over Wi Fi communications NOTE The maximum resolution supported...

Page 14: ... 1 2 Low Profile Installation The DM DGE 200 C mounts conveniently to a wall ceiling or other flat surface Its compact surface mountable form factor fits easily behind a flat panel display beneath a tabletop or inside a lectern or other furniture It can even be attached directly to a single rack rail in the back of an equipment cabinet Enterprise Grade Security The DM DGE 200 C employs enterprise ...

Page 15: ...ition of an AirMedia gateway sold separately 7 Web browsing weather information and certain other functions require an internet connection 8 The maximum cable length for DigitalMedia 8G DM 8G is dependent upon the type of cable resolution of the video signal and capabilities of each connected device Refer to the DM 8G Maximum Cable Lengths table in the Specifications section for a detailed overvie...

Page 16: ...00 C Product Manual Doc 7696D Specifications Refer to the following sections for more information on specifications for the DGE 100 and DM DGE 200 C l DGE 100 Specifications on page 13 l DM DGE 200 C Specifications on page 18 ...

Page 17: ...n Italian Japanese Norwegian Bokmal Polish Portuguese Russian Serbian Spanish Swedish Turkish Web Browser Arabic Bulgarian Catalan Chinese Croatian Czech Danish Dutch English Filipino Finnish French German Greek Hebrew Hindi Hungarian Indonesian Italian Japanese Korean Latvian Lithuanian Norwegian Bokmal Pashto Persian Polish Portuguese Romanian Romansh Russian Serbian Slovak Slovenian Spanish Swe...

Page 18: ...024x1024 60Hz 1280x720 50Hz 720p50 1280x720 60Hz 720p60 1280x768 60Hz 1280x800 60Hz 1280x960 60Hz 1280x1024 60Hz 1360x768 60Hz 1365x1024 60Hz 1366x768 60Hz 1400x1050 60Hz 1440x900 60Hz 1600x900 60Hz 1600x1200 60Hz 1680x1050 60Hz 1920x1080 24Hz 1080p24 1920x1080 25Hz 1080p25 1920x1080 50Hz 1080p50 1920x1080 60Hz 1080p60 plus any other resolution allowed by HDMI up to 148MHz pixel clock NOTE Interla...

Page 19: ...over Ethernet PoE compliant 24VDC 0 75A 1 2 1 x 5 5 mm DC power connector 24VDC power input PW 2407WU power pack included G 1 6 32 screw Chassis ground lug Controls and Indicators PWR 1 Green LED indicates operating power is present via the local power pack or PoE Power over Ethernet Flashes while the device is booting RESET 1 Recessed push button for hardware reset SETUP 1 Red LED and 1 recessed ...

Page 20: ... for product certificates refer to support crestron com app certificates Notes 1 The DGE 100 supports up to two simultaneous streaming inputs with a maximum combined total bitrate of 25 Mbps 2 The HDMI input signal cannot be downscaled more than 4 times For instance a 1920x1080 source signal can be displayed no smaller than 480x270 pixels 3 Web browsing weather information and certain other functi...

Page 21: ...Product Manual Doc 7696D DGE 100 and DM DGE 200 C 17 Dimension Drawings ...

Page 22: ...alian Japanese Norwegian Bokmal Polish Portuguese Russian Serbian Spanish Swedish Turkish Web Browser Arabic Bulgarian Catalan Chinese Croatian Czech Danish Dutch English Filipino Finnish French German Greek Hebrew Hindi Hungarian Indonesian Italian Japanese Korean Latvian Lithuanian Norwegian Bokmal Pashto Persian Polish Portuguese Romanian Romansh Russian Serbian Slovak Slovenian Spanish Swedish...

Page 23: ...put Resolutions Input Type Scan Type Resolution Frame Rate Color Sampling Color Depth DM 8G Progressive 4096x2160 DCI 4K or 3840x2160 Ultra HD 24 Hz 4 4 4 30 bit 30 Hz 4 4 4 24 bit 30 Hz 4 2 2 36 bit 60 Hz 4 2 0 24 bit 2560x1600 WQXGA 60 Hz 4 4 4 36 bit 1920x1080 HD 1080p 60 Hz 4 4 4 36 bit Interlaced 1920x1080 HD 1080i 30 Hz 4 4 4 36 bit HDMI Progressive 1920x1080 HD 1080p 60 Hz 4 4 4 36 bit NOTE...

Page 24: ...LAN 1 8 pin RJ 45 connector female 100BASE TX Ethernet port HDMI INPUT 1 HDMI Type A connector female HDMI digital video audio input9 DVI and dual mode DisplayPort signal compatible11 HDMI OUTPUT 1 HDMI Type A connector female HDMI digital video audio output9 DVI compatible11 USB 1 USB Type A connector female USB 2 0 host port for connecting a USB HID compliant touch screen mouse or keyboard DM IN...

Page 25: ...l PW 2420RU Power Consumption 24 W typical without a PoDM PD connected PoDM Power over DM Sourcing IEEE 802 3at Type 1 compliant PoDM PSE Power Sourcing Equipment supplies up to 15 4 W Class 0 3 to power one PoDM PD Powered Device Environmental Temperature 32 to 104 F 0 to 40 C Humidity 10 to 90 RH noncondensing Heat Dissipation 81 9 BTU hr Enclosure Chassis Metal black finish 2 integral mounting ...

Page 26: ...e network Therefore the device IP address must be set on the customer LAN 6 AirMedia wireless presentation support requires a wireless LAN and the addition of an AirMedia gateway sold separately 7 Web browsing weather information and certain other functions require an internet connection 8 The maximum cable length for DigitalMedia 8G DM 8G is dependent upon the type of cable resolution of the vide...

Page 27: ...Product Manual Doc 7696D DGE 100 and DM DGE 200 C 23 Dimension Drawings ...

Page 28: ...M DGE 200 C Product Manual Doc 7696D Installation Refer to the following sections for instructions on how to install the DGE 100 and DM DGE 200 C l DGE 100 Installation on page 25 l DM DGE 200 C Installation on page 30 ...

Page 29: ...the following procedures to install the DGE 100 In the Box Qty Description 1 DGE 100 Digital Graphics Engine Additional Items 1 Connector 4 Pin 2003576 1 Connector 5 Pin 2003577 1 Power Pack 24VDC 0 75A 100 240VAC 2045865 1 Cable USB A Male to Micro USB B Male 6 ft 1 8 m 2038114 ...

Page 30: ...oc 7696D Install the DGE 100 The DGE 100 can be mounted onto a rack rail or a flat surface Rack Rail Mounting Mount the left or right mounting flange of the DGE 100 onto the front or rear of a rack rail using two rack mounting screws not included ...

Page 31: ...Product Manual Doc 7696D DGE 100 and DM DGE 200 C 27 Surface Mounting Mount the DGE 100 onto a flat surface using four mounting screws not included ...

Page 32: ... DGE 100 as shown in the following diagrams NOTE Do not connect the DGE 100 to the included power pack if powering the device over PoE Power over Ethernet Similarly do not connect the DGE 100 to a PoE power source if powering the device with the included power pack Top Panel Connections Bottom Panel Connections ...

Page 33: ... device over PoE a Crestron PoE injector PWE 4803RU or a Crestron PoE switch CEN SW POE 5 or CEN SWPOE 16 is required All PoE equipment is sold separately l Do not extend the included cable l Connect the chassis ground lug to a known earth ground circuit such as building steel to ensure that the device is grounded properly l Apply power after all connections have been made ...

Page 34: ...e following procedures to install the DM DGE 200 C In the Box Qty Description 1 DM DGE 200 C Digital Graphics Engine Additional Items 1 Connector 4 Pin 2003576 1 Connector 5 Pin 2003577 1 Power Pack 24VDC 2 5A 100 240VAC 2045873 1 Cable USB A Male to Micro USB B Male 6 ft 1 8 m 2038114 ...

Page 35: ... Install the DM DGE 200 C The DM DGE 200 C can be mounted onto a rack rail or a flat surface Rack Rail Mounting Mount the left or right mounting flange of the DM DGE 200 C onto the front or rear of a rack rail using two rack mounting screws not included ...

Page 36: ...32 DGE 100 and DM DGE 200 C Product Manual Doc 7696D Surface Mounting Mount the DM DGE 200 C onto a flat surface using four mounting screws not included ...

Page 37: ...er over DM input and must be powered by the included power pack Top Panel Connections Bottom Panel Connections Observe the following when connecting the DM DGE 200 C l Use Crestron power supplies for Crestron equipment l Do not extend the included cable l Connect the chassis ground lug to a known earth ground circuit such as building steel to ensure that the device is grounded properly l Apply pow...

Page 38: ... of firmware version 1 3781 000xxx Prior to upgrading the firmware to this version or later the device must be taken out of PinPoint UX mode If the firmware is upgraded while the device is in PinPoint UX mode the device must be restored or the firmware must be downgraded to turn off PinPoint UX mode This section provides the following information l Initial Setup on page 35 l Local Configuration on...

Page 39: ...GE must be connected to a touch screen display to use its local setup screens l The DGE may take up to two minutes to boot For more information on configuring the DGE using its local setup screens refer to Local Configuration on page 40 Access the Web Configuration Interface The DGE may be monitored and configured using its web configuration interface The interface can be accessed via the DGE IP a...

Page 40: ...ed and configured from one central secure location in the cloud The DGE is configured to connect to the service by default NOTE An XiO Cloud account is required to use the service To register for an XiO Cloud account refer to https www crestron com Support Tools Licensing Registration XiO Account Registration To connect the DGE to the XiO Cloud service 1 Record the MAC address and serial number th...

Page 41: ...count username and password To turn on authentication 1 Access the web configuration interface as described in Access the Web Configuration Interface on page 35 2 Navigate to DEVICE Authentication Management 3 Turn on the Enable Authentication toggle An Enable Authentication dialog box is displayed 4 Enter a username and password for the admin account in the appropriate text fields CAUTION Do not ...

Page 42: ...min user has been created additional users and groups with varying access levels can be added to the DGE For more information refer to Authentication Management on page 75 Configure a Static IP Address The DGE ships with DHCP turned on by default To set a static IP address for the DGE 1 Access the web configuration interface as described in Access the Web Configuration Interface on page 35 2 Navig...

Page 43: ... also be set using the Ethernet Setup on page 41 local setup screen Set the Time Zone The time zone must be set on the DGE if it will not be paired with a control system IP table To set the time zone 1 Access the web configuration interface as described in Access the Web Configuration Interface on page 35 2 Navigate to DEVICE Configure Date Time 3 Select the time zone where the DGE will be used fr...

Page 44: ... is displayed DM DGE 200 C Setup screen shown The main setup screen shows the IP address host name and MAC address for the DGE and provides the following configuration selections l Buttons for Ethernet setup IP table setup audio setup standby timeouts and diagnostics l A button to toggle system messages on or off l An About button that provides information about the DGE l A Save Exit button that i...

Page 45: ...wing buttons are provided for configuring Ethernet settings l Tap On or Off under DHCP Enabled to turn DHCP Dynamic Host Configuration Protocol on or off NOTE DHCP is turned on for the DGE by default l If DHCP is turned off tap Set Static IP Address Settings to enter static IP addresses manually l Tap Set Hostname to enter a new DGE host name using an on screen keyboard l Tap Apply Changes to appl...

Page 46: ... text field underneath the setting name The on screen numeric keypad opens for the chosen setting l Use the keypad to make a new entry l Tap the x button in the text field to clear any previous entry l Tap the delete button to delete the last character l Tap Save to save a new entry or tap the back button to discard any changes The display returns to the Ethernet Setup Static IPs screen ...

Page 47: ...main setup screen IP Table Setup Tap IP Table Setup on the main setup screen to display the Ethernet Setup IP Table screen Use the Ethernet Setup IP Table screen to view and edit the IP table settings for connecting the DGE to a control system The Ethernet Setup IP Table screen also provides an Online indicator for each IP table entry Green indicates that the control system is online To add or edi...

Page 48: ...used for the control system connection l Use the keypad to make a new entry l Tap the x button in the text field to clear any previous entry l Tap the delete button to delete the last character l Tap Save to save a new entry or tap the back button to discard any changes The display returns to the Ethernet Setup Edit IP Table Entry screen ...

Page 49: ...m l Use the keyboard to make a new entry l Tap the x button in the text field to clear any previous entry l Tap the delete button to delete the last character l Tap Save to save a new entry or tap Cancel to discard any changes The display returns to the Ethernet Setup Edit IP Table Entry screen Tap the back button to return to the Ethernet Setup IP Table screen Tap the back button again to return ...

Page 50: ...s to raise or lower the main DGE volume incrementally from 0 to 100 o Tap Mute On or Mute Off to mute or unmute the main volume o Tap Test to play a test recording at the current volume level l Media Volume o Tap the up and down arrow buttons to raise or lower the DGE media volume incrementally from 0 to 100 o Tap Mute On or Mute Off to mute or unmute the media volume l Beep Volume o Tap the up an...

Page 51: ...dby Timeout screen Use the Standby Timeout screen to set the standby timeout settings for the DGE Tap the up and down arrow buttons to set the DGE standby timeout duration from 0 to 120 minutes Select 0 to turn off standby timeout primarily for nontouch applications Tap Screen Saver Options to display the Standby Screen Saver screen ...

Page 52: ...he screensaver brightness from 0 to 100 Tap the back button to return to the Standby Timeout screen Tap the back button again to return to the main setup screen Diagnostics Tap Diagnostics on the main setup screen to display the Diagnostics screen Use the Diagnostics screen to access various diagnostic test screens for the DGE The Diagnostics screen also provides the DGE CPU temperature and availa...

Page 53: ...he Diagnostics screen to display the touch test screen Use the touch test screen to test the touch functionality of the connected touch screen display When a location button is tapped its respective indicator lights on the screen Tap the back button to return to the Diagnostics screen ...

Page 54: ...e A Link indicator is provided to indicate the status of the Ethernet network connection Green indicates that the Ethernet network connection is active The Diagnostics LAN screen also provides controls to test the connection to the default router Tap On to begin the test and Off to end the test During the router test the DGE pings the default router If the router is communicating with the DGE conn...

Page 55: ...een to display the Diagnostics Test Patterns screen Use the Diagnostics Test Patterns screen to display any of the available test patterns on the connected touch screen display Tap one of the buttons on the screen to display its respective test pattern Tap the back button to return to the Diagnostics screen ...

Page 56: ... Preview screen Use the Diagnostics HDMI Preview screen to preview the video source that is connected to the HDMI input l Tap the up and down arrow buttons next to Media Volume to raise or lower the media volume incrementally from 0 to 100 l Tap On or Off under Media Mute to mute or unmute the media volume Tap the back button to return to the Diagnostics screen ...

Page 57: ...review screen to preview the video source that is connected to either the HDMI input or DM input l Tap HDMI or DM to switch between displaying the video source for the HDMI and DM inputs l Tap the up and down arrow buttons next to Media Volume to raise or lower the media volume incrementally from 0 to 100 l Tap On or Off under Media Mute to mute or unmute the media volume Tap the back button to re...

Page 58: ...he text field under H264 Streaming Test to display an on screen keyboard for entering an H 264 streaming video source URL The chosen H 264 streaming video source is shown on the top right of the screen l Tap the up and down arrow buttons next to Media Volume to raise or lower the media volume incrementally from 0 to 100 l Tap On or Off under Media Mute to mute or unmute the media volume Tap the ba...

Page 59: ... C 55 About Tap About on the main setup screen to display the About screen Use the About screen to view information about the DGE including the firmware version and the operating system versions Tap the back button to return to the main setup screen ...

Page 60: ... the General accordion expanded by default DM DGE 200 C shown The web configuration interface provides the following selections that can be chosen from the navigation menu on the left of the page The menu is always visible with the selected page highlighted in blue l STATUS Used to monitor DGE status l HDMI INPUT Used to monitor and configure the HDMI input l DM IN DM DGE 200 C only Used to monito...

Page 61: ...rdion name again to collapse it Each selection is described in the sections that follow General Expand the General accordion to display general device information for the DGE The following General information is displayed l Model The DGE model name l Serial Number The DGE serial number l Firmware Version The firmware version loaded onto the DGE Select Show More to display an expanded section that ...

Page 62: ...l IP Address The DGE IP address shown only if an Ethernet connection is active l Subnet Mask The DGE subnet mask address shown only if an Ethernet connection is active l Default Gateway The gateway router address shown only if an Ethernet connection is active l Link Active Reports the status of the Ethernet connection A true message indicates that the Ethernet connection is active while a false me...

Page 63: ...IP address or host name l Type The control system connection method l Port The control system server port l Connection Type The control system connection type l Status The control system connection status l SSL Mode The SSL mode Encrypt and Validate Encrypt or OFF used for the control system connection For information on configuring control system connection settings refer to Control System on pag...

Page 64: ...pliant l Hot Plug Wake Up Turn on the toggle to have the display wake when a source is plugged into the HDMI input while the DGE is running EDID HDMI Input Expand the EDID accordion to configure EDID extended display identification data settings for the HDMI input EDID is a data structure provided by a digital display to describe its capabilities for a video source such as a graphics card or a set...

Page 65: ...ialog box 6 Once the DGE has completed the upload select OK Input Signal HDMI Input Expand the Input Signal accordion to view the status of the input signal connected to the HDMI input if one is present l Sync Detected Reports whether the HDMI input signal is synced to the DGE l Resolution The resolution of the HDMI input signal l Source HDCP Reports whether HDCP is active or inactive on the HDMI ...

Page 66: ...n data settings for the DM input Use the Select drop down menu to select an EDID profile for the DM input and then select Apply CEDID Select Delete to delete the selected EDID profile NOTE Only devices that use the selected EDID profile are allowed to send signals through the DGE If the desired EDID profile is not listed a custom EDID CEDID profile may be loaded onto the device To load a CEDID pro...

Page 67: ...solution The resolution of the DM input signal l Source HDCP Reports whether HDCP is active or inactive on the DM input signal Select More Details to display an expanded section that shows additional information about the DM input signal If More Details is selected select Less Details to collapse the section HDMI Output Select HDMI OUTPUT from the navigation menu to display collapsible accordions ...

Page 68: ...ggle to use output blanking for the HDMI output l Resolution Use the drop down menu to select a compatible resolution for the HDMI output signal l Hot Plug Wake Up Turn on the toggle to wake the display when a source is plugged into the HDMI output while the DGE is running Connected Display Expand the Connected Display accordion to view the status of the display connected to the HDMI output l Sink...

Page 69: ...se it is not DHCP compliant Select More Details to display an expanded section that shows additional information about the HDMI output signal If More Details is selected select Less Details to collapse the section Network Select NETWORK from the navigation menu to display collapsible accordions for configuring the DGE network settings Select an accordion name to expand the section If the section i...

Page 70: ...ed to resolve the DGE domain to an IP address l Secondary Static DNS Enter the secondary DNS address used to resolve the DGE domain to an IP address l DHCP Turn on the toggle to turn on DHCP for the DGE Ethernet connection NOTE If DHCP is turned on IP does not function until a reply has been received from the server The DGE broadcasts requests for an IP address periodically l IP Address Enter the ...

Page 71: ...ethod Select an 802 1X authentication method EAP TLS Certificate or EAP MSCHAP V2 password from the drop down menu l Domain If EAP MSCHAP V2 password is selected for Authentication Method enter a domain name that is required for authentication l Username If EAP MSCHAP V2 password is selected for Authentication Method enter a username that is required for authentication l Password If EAP MSCHAP V2 ...

Page 72: ... the list The Manage Certificates dialog box is displayed with the Root tab selected Select the tabs near the top of the page to switch between the different types of CAs Root Intermediate Machine or Web Server The same settings are provided for each type of CA Type a search term into the Search text field to search for and display CAs that match the search term The following information is provid...

Page 73: ... the x button to close the Add Certificate dialog box at any time during the upload process Selecting the x button before the CA file is uploaded to the touch screen cancels the upload Select the x button to close the Manage Certificates dialog box and to return to the 802 1x Authentication page Select Save Changes next to the 802 1x Authentication accordion to save any changes Select Revert to re...

Page 74: ...tion 0 120 minutes for the DGE in the Display Standby text field Enter 0 to turn off standby timeout primarily for nontouch applications Select Save Changes next to the Display accordion to save any changes Select Revert to revert to the last saved settings Device Management Expand the Device Management accordion to perform various device management tasks for the DGE ...

Page 75: ...ware is upgraded while the device is in PinPoint UX mode the device must be restored or the firmware must be downgraded to turn off PinPoint UX mode To load a firmware PUF package update file onto the DGE NOTE Visit www crestron com Support Resource Library to download the latest firmware PUF 1 Select Firmware Upgrade The Firmware Upgrade dialog box is displayed 2 Select Browse and then navigate t...

Page 76: ...values After Restore is selected a dialog box is displayed asking whether the device settings should be restored Select Yes to confirm the restore or No to cancel CAUTION Restoring the DGE returns all settings to their default values and removes any static IP addresses or IP table connections that were previously added l Select Reboot to restart the DGE After Reboot is selected a dialog box is dis...

Page 77: ... local time If new firmware is available the DGE attempts to download and install the firmware l Select Update Now to check the file server for new firmware immediately If new firmware is available the DGE attempts to download and install the firmware Select Save Changes next to the Auto Update accordion to save any changes Select Revert to revert to the last saved settings Control System Expand t...

Page 78: ...t is associated with the DGE This setting is applicable only if connecting the DGE to a Creston Virtual Control server based control system NOTE For more information on connecting the DGE to Crestron Virtual Control via a room ID refer to the Crestron Virtual Control Server Software Product Manual l IP ID Enter the IP ID used to connect the DGE to the control system l IP Address Hostname Enter the...

Page 79: ... Management accordion to configure authentication management settings for the DGE including adding users and groups and assigning access levels Turn on the Enable Authentication toggle to turn on authentication for the DGE When authentication is turned on the web configuration interface prompts the user to enter a new administrator username and password After restarting the DGE this username and p...

Page 80: ...ticated through Active Directory software NOTE A user must be added to an Active Directory group before the user may be selected as an active directory user For more information refer to Groups on page 80 l Groups Any groups of which the current user is a member Select Change Current User Password to change the password for the current user The Change Password dialog box is displayed Enter the exi...

Page 81: ...oup before the user may be selected as an active directory user For more information refer to Groups on page 80 If the DGE users span multiple pages use the navigation arrows on the bottom of the page to move forward or backward through the pages or select a page number to navigate to that page Additionally the number of users displayed on each page may be set to 5 10 or 20 users An Actions column...

Page 82: ...er The Update User dialog box is displayed The following Update User settings may be viewed or configured l Name The chosen username l Password Enter a new password for the selected user l Confirm Password Reenter the password entered in the Password field l Groups Add the user to one or more groups For more information refer to Groups on page 80 NOTE A user must be added to an Active Directory gr...

Page 83: ...a new user l Name Enter a username l Password Enter a password for the user l Confirm Password Reenter the password entered in the Password field l Groups Add the user to one or more groups For more information refer to Groups on page 80 NOTE A user must be added to an Active Directory group to be selected as an Active Directory user l Active Directory User Turn on the toggle to use authentication...

Page 84: ...fier When an Active Directory user attempts to authenticate against the console the console first checks the user credentials If the Active Directory authentication is successful Active Directory queries the console for the user or group s SID The user is granted access to the touch screen only if at least one SID match is found l Access Level The access level for the selected group Administrator ...

Page 85: ...e selected group Administrator Programmer Operator User or Connect l Active Directory Group Reports whether the group is Yes or is not No authenticated through Active Directory Select OK to close the dialog box Delete Group Select the trashcan icon in the Actions column to delete the group A dialog box is displayed asking whether the group should be deleted Select Yes to delete the group or No to ...

Page 86: ...s omit domain local from the command for example use adddomaing n crestron L A instead of adddomaing n domain local crestron L A l Access Level Select the access level for the selected group Administrator Programmer Operator User or Connect l Active Directory Group Turn on the toggle to have the group authenticated through Active Directory Select OK to save any changes and create the new group or ...

Page 87: ...were previously added 1 Press the red RESET button on the device bottom panel The DGE will begin to reset 2 Once the Crestron swirl logo is shown on a connected touch screen display the reset process has completed Press the RESET button again 3 Repeat steps 1 2 to perform the reset process 9 more times for a total of 11 times After the 11th reset the DGE enters recovery mode and will begin the fac...

Page 88: ...Product Manual Doc 7696D Operation The DGE is controlled using a connected touch screen display The DGE supports gesturing and swiping controls to perform various functions Supported touch controls vary by the loaded user program ...

Page 89: ...d Developer Resources l help crestron com Provides help files for Crestron programming tools such as SIMPL SIMPL and Crestron Toolbox software l developer crestron com Provides developer documentation for Crestron APIs SDKs and other development tools Product Certificates To search for product certificates refer to support crestron com app certificates Related Documentation l Crestron Programming ...

Page 90: ...Crestron Electronics Inc 15 Volvo Drive Rockleigh NJ 07647 Tel 888 CRESTRON Fax 201 767 7656 www crestron com Product Manual Doc 7696D 10 27 22 Specifications subject to change without notice ...

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