Crestron
CNXRMC
Room Solution Box
Operations Guide – DOC. 8162A
Room Solution Box: CNXRMC
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27
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
CNXRMC Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
CNXRMC
does not
function.
Incorrect power
supply.
Use a Crestron power supply with at least 6
watts of available power.
PWR LED
does not
illuminate.
CNXRMC is not
receiving power.
Verify that cable plugged into NET port is
secure.
NET LED
does not
illuminate.
Improper Net ID.
Verify that CNXRMC Net ID matches Net ID in
the software program. Refer to "Identity Code"
in this Operations Guide.
Loose network
connection.
Verify that cable plugged into NET port is
secure.
There is no
response from
commands
sent to
Universal remote is
not communicating
with CNXRMC.
Verify that the universal remote has been
properly mapped and the commands are
properly identified in the SIMPL Windows
program.
CNXRMC.
Verify that the CNXRMIRD is properly
connected to the IR IN port on the CNXRMC.
Improper
placement or
Verify that the IR probe is properly connected to
one of the IR OUT ports on the CNXRMC.
connection of the
IR probes.
Review the IR probe manual and make sure that
it is properly placed on or near the the IR
window of the equipment.
Unexpected
display on
video monitor.
Improper
connections to the
VIDEO OUT ports
on the CNXMRC.
Review the combination of acceptable video
formats delivered via the VIDEO OUT ports on
the CNXRMC. Refer to "Hardware Hookup" in
this Operations Guide.
The CNXRMC
Video Output
Control symbol has
been improperly
set.
Review the description for slot 6 in the
"Programming with SIMPL Windows" section of
this Operations Guide. Then adjust the SIMPL
Windows program accordingly.
Improper Video
Input
Compensation
Adjustment.
Review the Video Input Compensation
procedures which begin on page 9 in this
Operations Guide.
Unit not
reporting on
Cresnet.
No RS-232
output.
CNXRMC in
firmware upload
mode.
Reboot CNXRMC.
Summary of Contents for CNXRMC
Page 1: ...Crestron CNXRMC Room Solution Box Operations Guide ...
Page 4: ......
