Audio Switcher Bussing Kit
Crestron
CNX-ASBK
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations of the
daisy-chained CNX-PAD8s. If further assistance is required, refer to the CNX-PAD8
Operations Guide or please contact a Crestron customer service representative.
Daisy-Chained CNX-PAD8 Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
No audio at all CNX-
PAD8s.
Audio source cables
not connected.
Verify that audio source cables
plugged into original or "primary" CNX-
PAD8 are secure.
One or more (but not
all) CNX-PAD8s not
distributing audio.
Bussing cable(s) or
pin(s) damaged or not
connected properly.
Check pins and temporarily swap
bussing cable(s). Replace cable(s) if
damaged.
PCB to PCB cable(s) or
pin(s) damaged or not
connected properly.
Check pins and temporarily swap PCB
to PCB cable(s). Replace cable(s) if
damaged.
Yellow NET LED on
the front panel of a
daisy-chained CNX-
PAD8 does not
illuminate.
Improper NET ID.
Verify that CNX-PAD8 NET ID
matches NET ID software program.
Refer to "Identity Codes of the CNX-
PAD8s".
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876].
For assistance in your local time zone, refer to the Crestron website
(
) for a listing of Crestron worldwide offices.
You can also log onto the online section of the Crestron website (
to ask questions about Crestron products. First-time users will need to establish a
user account to fully benefit from all available features.
Future Updates
As Crestron adds improvements to the CNX-ASBK, additional information may be
made available as manual updates. These updates are solely electronic and serve as
intermediary supplements prior to the release of a complete technical documentation
revision.
Check the Crestron website (
) periodically for manual update
availability and its relevance. Updates are available from the Download | Product
Manuals section and are identified as an “Addendum” in the Download column.
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Audio Switcher Bussing Kit: CNX-ASBK
Operations & Installation Guide - DOC. 8143
