CRESTRON
6
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Wired 8 Button Control Panel: CNWM-8
Operations Guide - DOC. 8130
Problem Solving
Troubleshooting
The table following this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron technical
support representative.
CNWM-8 Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
CNWM-8 does not
function when
CNWM-8 is not receiving
network power.
Check wiring and confirm
power is supplied to the unit.
button is
depressed.
NET ID setting was changed
without reapplying power to
the CNWM-8.
Power down CNWM-8. Power
up to reset NET ID.
CNWM-8 NET ID is not set to
match the NET ID of the
SIMPL program.
Poll network in Performance
Viewport. Verify that the CNWM-
8 NET ID is properly set to
match the SIMPL program.
CNWM-8 NET ID is not
unique; two or more units
share the same NET ID.
Poll network in Performance
Viewport. Verify that each NET
ID is used once.
CNWM-8
functions, but
feedback LEDs do
not illuminate
CNWM-8 installed up-side-
down in electrical box.
Verify installation; external
buttons are numbered 1
through 8 starting from the
lower right to the upper left.
correctly.
Verify SIMPL program for
CNWM-8 feedback signal
names.
Further Inquiries
If after reviewing this Operations Guide for the CNWM-8, you cannot locate
specific information or have questions, please take advantage of Crestron's award
winning technical support team by calling:
•
In the US and Canada, call Crestron’s corporate headquarters at 1-
888- CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50.99.50.
•
In Asia, call Crestron Asia at +852.2341.2016.
•
In Latin America, call Crestron Latin America at +525.574.15.90.
For local support from exclusive Crestron factory-trained personnel call:
•
In Australia, call Soundcorp at +613.941.61066.
•
In New Zealand, call Amber Technologies at +649.410.8382.
