CLS-EXP-DIM
iLux Expansion Module
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iLux Expansion Module: CLS-EXP-DIM
Installation Guide – DOC. 6638E
Return and Warranty Policies
Merchandise Returns / Repair Service
1.
No merchandise may be returned for credit, exchange or service without prior authorization from
Crestron. To obtain warranty service for Crestron products, contact an authorized Crestron dealer.
Only authorized Crestron dealers may contact the factory and request an RMA (Return Merchandise
Authorization) number. Enclose a note specifying the nature of the problem, name and phone number
of contact person, RMA number and return address.
2.
Products may be returned for credit, exchange or service with a Crestron Return Merchandise
Authorization (RMA) number. Authorized returns must be shipped freight prepaid to Crestron,
6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with RMA number clearly marked on the
outside of all cartons. Shipments arriving freight collect or without an RMA number shall be subject to
refusal. Crestron reserves the right in its sole and absolute discretion to charge a 15% restocking fee
plus shipping costs on any products returned with an RMA.
3.
Return freight charges following repair of items under warranty shall be paid by Crestron, shipping by
standard ground carrier. In the event repairs are found to be non-warranty, return freight costs shall be
paid by the purchaser.
Crestron Limited Warranty
Crestron Electronics, Inc. warrants its products to be free from manufacturing defects in materials and
workmanship under normal use for a period of three (3) years from the date of purchase from Crestron, with the
following exceptions: disk drives and any other moving or rotating mechanical parts, pan/tilt heads and power
supplies are covered for a period of one (1) year; touch screen display and overlay components are covered for
90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from Crestron or an authorized Crestron dealer.
Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if any.
Crestron shall not be liable to honor the terms of this warranty if the product has been used in any application
other than that for which it was intended or if it has been subjected to misuse, accidental damage, modification
or improper installation procedures. Furthermore, this warranty does not cover any product that has had the
serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall Crestron be
liable for incidental or consequential damages of any kind (property or economic damages inclusive) arising
from the sale or use of this equipment. Crestron is not liable for any claim made by a third party or made by the
purchaser for a third party.
Crestron shall, at its option, repair or replace any product found defective, without charge for parts or labor.
Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the unexpired
portion of the warranty.
Except as expressly set forth in this warranty, Crestron makes no other warranties, expressed or implied, nor
authorizes any other party to offer any warranty, including any implied warranties of merchantability or fitness
for a particular purpose. Any implied warranties that may be imposed by law are limited to the terms of this
limited warranty. This warranty statement supersedes all previous warranties.
The specific patents that cover Crestron products are listed at
Crestron, the Crestron logo, Cresnet, iLux, and infiNET are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries.
Mark 10 Powerline is either a trademark or registered trademark of Koninklijke Philips Electronics N.V in the United States and/and other countries. NEC is either a trademark or
registered trademark of National Fire Protection Association in the United States and/or other countries. UL and the UL logo are either trademarks or registered trademarks of
Underwriters Laboratories, Inc. in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in this document to refer to
either the entities claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and names of others.
Crestron is not responsible for
errors in typography or photography.
This document was written by the Technical Publications department at Crestron.
©2014 Crestron Electronics, Inc.