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Crestron 

CEN-HPRFGW

 

High Powered RF Gateway

 

Return and Warranty Policies 

Merchandise Returns / Repair Service 

1.  No merchandise may be returned for credit, exchange or service without prior authorization 

from CRESTRON. To obtain warranty service for CRESTRON products, contact an 
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory 
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying 
the nature of the problem, name and phone number of contact person, RMA number and 
return address. 

2.  Products may be returned for credit, exchange or service with a CRESTRON Return 

Merchandise Authorization (RMA) number. Authorized returns must be shipped freight 
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with 
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect 
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its 
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any 
products returned with an RMA. 

3.  Return freight charges following repair of items under warranty shall be paid by CRESTRON, 

shipping by standard ground carrier. In the event repairs are found to be non-warranty, return 
freight costs shall be paid by the purchaser. 

CRESTRON Limited Warranty 

CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials 
and workmanship under normal use for a period of three (3) years from the date of purchase from 
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical 
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and 
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.  
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON 
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if 
any. 
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any 
application other than that for which it was intended or if it has been subjected to misuse, accidental 
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any 
product that has had the serial number altered, defaced or removed. 
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall 
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages 
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a 
third party or made by the purchaser for a third party. 
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or 
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the 
unexpired portion of the warranty. 
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or 
implied, nor authorizes any other party to offer any warranty, including any implied warranties of 
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are 
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties. 

Trademark Information

 

All brand names, product names and trademarks are the sole property of their respective owners. Windows is a registered trademark 
of Microsoft Corporation. Windows95/98/Me/XP/Vista  and WindowsNT/2000 are trademarks of Microsoft Corporation. 

Operations & Installation Guide – DOC. 6587B  High Powered Gateway: CEN-HPRFGW  

  35 

Summary of Contents for CEN-HPRFGW

Page 1: ...Crestron CEN HPRFGW HighPoweredRFGateway Operations Installation Guide...

Page 2: ...allation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications H...

Page 3: ...15 Programming with SIMPL Windows 15 Example Program 18 Uploading and Upgrading 19 Establishing Communication 19 Programs and Firmware 21 Program Checks 22 Operation 23 Problem Solving 25 Troubleshoot...

Page 4: ......

Page 5: ...panel automatically Each wireless connection is monitored continuously diligently keeping track when touchpanels go to sleep shut down or wander out of range and restoring communications seamlessly wh...

Page 6: ...cations Specifications for the CEN HPRFGW are listed in the following table CEN HPRFGW Specifications SPECIFICATION DETAILS Wireless RF Transceiver 2 way RF 2 4 GHz ISM channels 11 26 2400 to 2483 5 M...

Page 7: ...Hz power supply included Cresnet Power Usage 2 Watts 85mA 24 Volts DC with no power supply connected to the 12VDC connector Default Net ID 2F Minimum 2 Series Control System Update File1 2 Version 3 1...

Page 8: ...on website Refer to the NOTE following these footnotes 2 Crestron 2 Series control systems include the AV2 and PRO2 Consult the latest Crestron Product Catalog for a complete list of 2 Series control...

Page 9: ...al Description This section provides information on the connections controls and indicators available on your CEN HPRFGW CEN HPRFGW Physical View CEN HPRFGW Front View 2 3 4 1 Operations Installation...

Page 10: ...n CEN HPRFGW CEN HPRFGW Overall Dimensions Top View 5 60 in 14 22 cm 5 6 7 8 9 10 CEN HPRFGW Overall Dimensions Rear View 4 28 in 10 86 cm 1 30 in 3 30 cm 11 6 High Powered Gateway CEN HPRFGW Operatio...

Page 11: ...ty TYPE PIN SIGNALS 1 TD 2 TD 3 RD 4 Connected to pin 5 5 Connected to pin 4 6 RD 7 Connected to pin 8 8 Position RJ 45 8 Connected to pin 7 2 COMPUTER3 1 6 pin RJ 11 female computer console port Bidi...

Page 12: ...network or 12 Volt DC input 6 NET LED 1 Yellow LED indicates communication with the Cresnet system 7 RXD LED 1 Red LED indicates data is being received from wireless network devices 8 TXD LED 1 Red L...

Page 13: ...provides information so that the cable can be fabricated on site Alternatively Crestron cable number STCP 502PC is sold separately 1 2 3 4 5 6 7 8 9 1 3 6 5 4 2 2 3 5 7 8 1 CTS GND RXD TXD RTS n c TO...

Page 14: ...lso use high speed Ethernet for communications between the device and a control system computer digital media server and other IP based devices For information on connecting Ethernet devices in a Cres...

Page 15: ...e CEN HPRFGW DESCRIPTION PART NUMBER QUANTITY Metal Mounting Plate 2020635 1 Screw 04 40 x 3 16 2007150 2 Installation Ventilation To prevent overheating do not operate this product in an area that ex...

Page 16: ...e CEN HPRFGW as shown in the illustration below Attaching the Mounting Plate Screws 2 04 40 x 3 16 2007150 Mounting Plate 2020635 Placement Tips When installing a CEN HPRFGW near another CEN HPRFGW fo...

Page 17: ...oint For more information on RF channels and their interaction with the Wi Fi spectrum refer to Appendix A The RF Spectrum on page 31 For additional information on optimal gateway placement refer to A...

Page 18: ...T TO CONTROL SYSTEM AND OTHER CRESNET DEVICES 12VDC 0 5A FROM INCLUDED AC POWER SUPPLY Hardware Connections for the CEN HPRFGW Rear View ANTENNA FOR INCLUDED ANTENNA NOTE Antenna must be attached dire...

Page 19: ...assortment of Windows based software tools to develop a Cresnet system For the minimum recommended software versions visit the Version Tracker page of the Crestron website www crestron com versiontra...

Page 20: ...e Device Library and drop it in the System Views Locating the CEN HPRFGW in the Device Library The system tree of the control system displays the device in the appropriate slot s with a default Net ID...

Page 21: ...ID as shown in the following figure s CEN HPRFGW Device Settings Cresnet Window CEN HPRFGW Device Settings Ethernet Window The ID code specified in the SIMPL Windows program must match the Net ID or...

Page 22: ...bols The symbol can be viewed by double clicking on the icon or dragging it into Detail View Each signal in the symbol is described in the SIMPL Windows help file F1 Example Program An example program...

Page 23: ...ng with the CEN HPRFGW refer to the Crestron Toolbox help file for details There are three methods of communication Direct Serial NOTE Required for initial setup of Ethernet parameters Direct Serial C...

Page 24: ...onnected to the CEN HPRFGW 3 Display the CEN HPRFGW s System Info window click the icon communications are confirmed when the device information is displayed TCP IP NOTE Required for operation with a...

Page 25: ...e option to upload programs via the programming software or to upload and upgrade via the Crestron Toolbox For details on uploading and upgrading refer to the SIMPL Windows help file or the Crestron T...

Page 26: ...ctions display the System Info window click the icon and select the Functions menu to display actions that can be performed on the CEN HPRFGW Be sure to use the Crestron Toolbox to create the CEN HPRF...

Page 27: ...within or adjacent to any Wi Fi band For detailed information on RF channels refer to Appendix A The RF Spectrum on page 31 After establishing communication with the CEN HPRFGW refer to Establishing C...

Page 28: ...time NOTE The CEN HPRFGW must be placed in Acquire mode before a touchpanel is placed in the Acquire mode To acquire a touchpanel via the ACQUIRE button on the CEN HPRFGW 1 Press ACQUIRE on the CEN H...

Page 29: ...on Power Calculator to help calculate how much power is needed for the system NET LED does not illuminate CEN HPRFGW Net ID is not set to match the Net ID of the SIMPL program In Crestron Toolbox chec...

Page 30: ...ction of the guide for the touchpanel to set its RF ID to match the RF ID in the SIMPL program NET LED is on but unit does not communicate with touchpanel Continued Touchpanel is not functioning corre...

Page 31: ...HPRFGW Refer to Specifications which starts on page 2 for details Network wiring is incorrect Check network cabling for solid connections and correct pinouts CEN HPRFGW is not shown on Network Device...

Page 32: ...consideration Use Crestron Certified Wire only If Cresnet units are to be daisy chained on the run the Cresnet power usage of each network unit to be daisy chained must be added together to determine...

Page 33: ...ssary to add a Cresnet Hub Repeater CNXHUB to maintain signal quality throughout the network Also for networks with lengthy cable runs it may be necessary to add a Hub Repeater after only 20 devices R...

Page 34: ...e CEN HPRFGW additional information may be made available as manual updates These updates are solely electronic and serve as intermediary supplements prior to the release of a complete technical docum...

Page 35: ...s using this band such as 802 11b g Wi Fi devices Crestron infiNET devices or Zigbee devices although the differing protocols will not allow a link to be established or data to be transferred Wireless...

Page 36: ...ters video equipment digital processors lighting dimmers lighting ballasts motors or any large AC source Every effort should be made to separate any RF transceiver from these sources of RF noise inclu...

Page 37: ...ally parallel to the ground Point the antenna vertically Point the antenna at a right angle to the gateway Never point the antenna downward as this will decrease range and reliability Refer to illustr...

Page 38: ...F Gateway Crestron CEN HPRFGW Vertical Orientation Rear of gateway Antenna Building Right Angle Orientation Top of gateway Building Antenna 34 High Powered Gateway CEN HPRFGW Operations Installation G...

Page 39: ...days batteries and incandescent lamps are not covered This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON dealer Purchasers should inquire of the dealer regard...

Page 40: ...on Electronics Inc Operations Installation Guide DOC 6587B 15 Volvo Drive Rockleigh NJ 07647 2018055 Tel 888 CRESTRON 08 09 Fax 201 767 7576 Specifications subject to www crestron com change without n...

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