Crestron
CEN-HPRFGW
High Powered RF Gateway
CEN-HPRFGW Troubleshooting (Continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
CEN-HPRFGW is
in vicinity of metal.
Verify that large
amount of metal is not
in vicinity of
transmission.
Intermittent
response from
CEN-HPRFGW
during
communication
with touchpanel.
Touchpanel is not
functioning
correctly.
Refer to the “Problem
Solving” section of the
guide for the
touchpanel.
Touchpanel is out of
range.
Position the touchpanel
within operating range
or relocate
CEN-HPRFGW. Refer
to “Specifications”
which starts on page 2
for details.
Network wiring is
incorrect.
Check network cabling
for solid connections
and correct pinouts.
CEN-HPRFGW
is not shown on
Network Device
Tree when
polling through
Toolbox. Other
devices are
reported.
CEN-HPRFGW is
damaged.
Contact a Crestron
customer service
representative.
Multiple
touchpanels only
operate one at a
time.
Multiple
touchpanels are set
to the same RF ID.
Use Crestron Toolbox
to poll the network.
Check the RF ID for
the touchpanel, then
refer to the “Setup”
section of the guide for
the touchpanel to set
its RF ID to match the
RF ID in the SIMPL
program.
Operations & Installation Guide – DOC. 6587B High Powered Gateway: CEN-HPRFGW
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