Trouble shooting guide
ISSUE
ACTION
(After re-positioning or adjusting your antenna
you should re-tune your TV)
No picture or sound, or picture is pixelated.
• Ensure you have selected an antenna appropriate
for your location. Visit www.crest.com.au/myantenna
for assistance.
• Try moving the antenna to another place in the room.
Placing near a window often works well especially if
you can point towards the transmission tower.
• Make sure the antenna is away from any electrical
appliances.
• Adjust the orientation. Trying either the vertical or
horizontal mounting set up.
• If you live more than 10 kms from a transmission tower
make sure the antenna is plugged in and mains power
is on. You may need to set the gain switch to high
position (green LED) to increase signal gain strength.
Experiment with the different gain switch settings.
• If you live within 0-10kms away from a transmission
tower you may need to set your gain switch to low
(red LED) or turn power off completely to reduce the
likelihood of signal overload. The antenna may still
receive signal even if the mains power is switched off
when it is close to the TV transmission source.
I can only receive a few channels.
• Please refer to steps above. Experimentation is often
required to find an optimal location and orientation.
With indoor antennas, you may find that an antenna
may not receive all available channels at one location
or orientation.
I’ve tried all the steps above, but have not solved
my problem.
• The reception performance of an indoor antenna can
vary based on factors such as the materials with which
your home is constructed and obstructions outside
of your home such as hills, valleys and other buildings.
It may be that an outdoor antenna is required for your
particular circumstances.
• When all TV was broadcast as an analogue signal, a
weak signal could still give you a watchable result even
if it was a bit grainy. The way in which a digital signal
works is different. Instead of the picture becoming less
clear as the signal strength reduces, a digital signal
will simply stop showing any picture at all. With digital
signals, picture quality is all-or-nothing.
• Call our team on 1800 812 261 and we may be able to
recommend the right antenna solution for your location.
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