34
35
Troubleshooting
Various
Repairs to this appliance may only be carried out by an authorized service agent.
No liability will be accepted for any damage due to unprofessional repairs and use
of non-original spare parts, which may endanger the user and will render the gu-
arantee null and void.
If the troubleshooting guide below does not help you, please contact your nearest
authorized retailer.
Important:
Immediately disconnect the power supply to faulty or defective appliances or in case
of suspected defect after a fall.
Faulty coffee output
Cleaning key lights up
–
➔
page 36
No or inadequate coffee output
– Fill and completely insert water tank
– Defective capsule
➔
load a new capsule
– Close operating lever as far as the stop
– Machine calcified
➔
decalcify
➔
page 28/30
– Pump defective
Pump very loud
– Water tank empty
➔
fill and/or fully insert
Nozzle: water drips continuously
– Machine calcified
➔
decalcify
➔
page 28/30
Nozzle: water drips sporadically
– Used capsule in machine
➔
eject capsule
Coffee/tea tastes sour
– Inadequate flushing after decalcification
– Coffee past “good until” date
➔
use new capsule
Output quantity not as
programmed
– Water tank empty
➔
fill and/or fully insert
– Programming changed
➔
Repeat programming
– Machine calcified
➔
decalcify
➔
page 28/30
No water sucked into empty
tank
– Used capsule in machine
➔
eject capsule
➔
Flush piping
➔
page 26
– After 30 minutes try again without capsule, if water is
sucked in
➔
decalcify
➔
page 28/30
– After 30 minutes try again without capsule, if water is
NOT sucked in
➔
contact service agent
Faulty milk (foam) output
Cleaning key lights up
–
➔
page 36
All milk keys light up
–
➔
page 37
No milk drink output
– Machine calcified
➔
decalcify
➔
page 28/30
– Insert milk tank correctly and turn milk nozzle to the right
– Replace and (fully) insert hygiene straw
➔
page 13
Inadequate or coarse foam
– Machine calcified
➔
decalcify
➔
page 28/30
– Dirty milk nozzle; always clean milk system before
removing milk tank
➔
page 24
– Clean milk nozzle (with brush) and immerse in
cremesso
milk cleaner
➔
page 24
– Replace milk nozzle / hygiene straw
➔
page 25
Milk nozzle sprays out
– Replace and (fully) insert hygiene straw
➔
page 13
– Do not let milk tank run empty
– Dirty milk nozzle; always clean milk system before
removing milk tank
➔
page 24
– Sporadic minimal spraying is not a system fault
– Machine calcified
➔
decalcify
➔
page 28/30
Milk temperature too high;
coarse foam
– Only use cooled milk (5-10 °C)
– Replace and (fully) insert hygiene straw
➔
page 13
– Always clean milk system before removing milk tank
➔
page 24
– Machine calcified
➔
decalcify
➔
page 28/30
Milk temperature too low
– Only use cooled milk (5-10 °C)
– Dirty milk nozzle; always clean milk system before
removing milk tank
➔
page 24
– Clean milk nozzle (with brush) / immerse overnight in
cremesso
milk cleaner and clean with brush afterwards
➔
page 24
– Replace milk nozzle / hygiene straw
➔
page 25
Milk quantity not as
programmed
– Milk is a natural product with variable foam component;
slight variations in milk quantity are therefore normal
– Re-programme milk quantity
➔
page 20
