For electrical products sold within the European Community. At the end of the
electrical products useful life it should not be disposed of with household waste.
Please recycle where facilities exist. Check with a Local Authority or retailer for
recycling advice in your country. Batteries should be disposed of or recycled in
accordance with WEEE Directive 2012/19/EU. Packaging should be recycled
where possible.
What does a Creda Guarantee cover?
Creda products deliver reliable service for normal, household use in domestic settings.
All Creda products are individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Creda product, which is found
to be defective due to faulty materials or workmanship within the Guarantee Period, this Creda
Guarantee will cover repair or - at the discretion of Creda – replacement with a functionally
equivalent Creda product.
The Creda Guarantee Period is two calendar years from the date of purchase of your Creda
product, or the date of delivery of the product, if later. The Creda Guarantee is conditional upon
you providing the original purchase receipt as proof of purchase. Please therefore retain your
receipt as proof of purchase.
If you do experience a problem with your Creda product please call the Helpline on
0344 879 35 88 or visit http://www.credaheating.co.uk/contact and complete the online
form. For ROI please email [email protected] or call +353(0)1 842 833. We will
need details of your Creda product, its serial number and a description of the fault which has
occurred. You can find the model number and serial number for your Creda product on the
heaters side. Once we receive your information and proof of purchase we will contact you to
make the necessary arrangements.
If your Creda product is not covered by this Creda Guarantee there may be a charge to repair
your product. However, we will contact you for agreement to any charges before any chargeable
service is carried out.
What is not covered by a Creda Guarantee?
The Creda Guarantee does not cover any of the following:
• Any fault or damage to your Creda product due to faulty materials or workmanship occurring
outside the two-year Guarantee Period.
• Any fault or damage occurring to any pre-owned Creda product or to any other equipment
or property.
• Accidental damage to your Creda product or damage to your Creda product from external
sources (for example, transit, weather, electrical outages or power surges).
• Fault or damage to your Creda product which is:
• Not due to faulty materials or workmanship or which is due to circumstances outside
Creda’s control.
• Caused by use of your Creda product for anything other than normal domestic
household purposes in the country where it was purchased.
Important
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