Creative WebCam NX Ultra, User Manual

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C-1
Note on USB Compatibility
While testing Creative WebCam NX Ultra on motherboards with integrated Universal
Serial Bus (USB) ports, we encountered a small number of motherboards that do
not meet the USB specification exactly. These and other non-USB-compliant
motherboards may not operate correctly with Creative WebCam NX Ultra.
Fortunately, the manufacturers of some of these motherboards have released new
versions of motherboards or BIOS to address the problem.
If the setup program warns you that your motherboard’s USB port is incompatible
with Creative WebCam NX Ultra, or if the camera does not work on your system and
you suspect that the problem may be related to your computer’s USB port, the
following is a list of available options:
1. Contact your computer vendor.
Your computer vendor may be able to upgrade your motherboard or its BIOS to
a newer version that addresses USB incompatibilities.
2. Use a PCI host adapter that provides USB connectors.
If you are not able to upgrade your motherboard or its BIOS, we recommend
this approach.
3. Attach the Creative WebCam NX Ultra to a USB hub with an external power
supply.
Some USB devices (such as monitors) also operate as USB hubs; you can also
buy USB hubs which are to be attached to your computer’s USB port. However,
in some cases, attaching a USB hub to a non-USB-compliant USB motherboard
connector will not solve the problem.
To look for a USB
compatible product,
you can visit the
product search page at
the official USB Web
site:
http://
www.usb.org/app/
search/products
.