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Creative WebCam NX Ultra, User Manual

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Creative WebCam NX Ultra User Manual Download Page 28

Troubleshooting B-1

Troubleshooting

If you have a technical problem with this product, you may wish to consult our self-

help tool “Knowledgebase” for online troubleshooting and solutions. Go to 

www.creative.com

 and select your region.

Problems 
Using Creative 
WebCam NX 
Ultra 

An application reports that the video driver is already in use, or that the 

camera cannot be found.

Do the following:

❑

Check that the camera is connected properly. Ensure that the camera’s USB 

connector is inserted, and that the USB connector is enabled in the BIOS. Refer 

to your computer’s documentation for information on the BIOS.

❑

Reinstall the video capture drivers and restart your computer.

Summary of Contents for WebCam NX Ultra

Page 1: ......

Page 2: ...dance with the terms of the license agreement It is against the law to copy the software on any other medium except as specifically allowed in the license agreement The licensee may make one copy of t...

Page 3: ...Contents...

Page 4: ...tra 1 1 Installing Creative WebCam NX Ultra 1 2 In Windows 98 98 SE Me 2000 XP 1 2 Verifying the installation in Windows 2000 XP 1 6 Verifying the installation in Windows 98 98 SE and Windows Me 1 6 5...

Page 5: ...nstruction A 1 Power A 1 Sensor A 1 Video Resolution A 1 Picture Resolution Still mode A 1 Video formats A 1 Exposure control A 1 Color balance A 1 Field of view A 1 Depth of field A 1 Port compatibil...

Page 6: ...Introduction...

Page 7: ...e WebCam NX Ultra package contains the following items Creative WebCam NX Ultra with USB cable attached Microphone Creative WebCam NX Ultra installation CD containing drivers software applications and...

Page 8: ...y Technical Support information can be found in the Installation CD Go to d Support language Support pdf Warranty information can be found in the Installation CD as well Go to d Warranty region langua...

Page 9: ...o a feature Note This highlights additional or important information about a feature Caution This highlights proper usage of your product Use this information to avoid risky situations Warning This wa...

Page 10: ...1 Installing Creative WebCam NX Ultra...

Page 11: ...s on your computer may be found on the front panel and or the back panel You can attach the WebCam to a USB hub with an external power supply Figure 1 1 Creative WebCam NX Ultra Focus ring Adjusts the...

Page 12: ...a Installation CD into your CD ROM drive If it does not run automatically click Start Run and type d ctrun ctrun exe replace d with the drive letter of your CD ROM drive 3 Click the options for instal...

Page 13: ...am NX Ultra 1 3 6 If you want to connect a microphone for video conferencing plug it into your computer as shown below Figure 1 3 Connecting a microphone to your computer Microphone Microphone connect...

Page 14: ...s click the Install the software automatically Recommended option and then click the Next button 9 Check the image in the Video preview pane of the Creative WebCam NX Ultra Camera Configuration dialog...

Page 15: ...etects the device i If you are prompted to insert the Windows 98 or Windows Me CD replace the Creative WebCam NX Ultra Installation CD with the appropriate CD Some computers may be supplied without th...

Page 16: ...button A window appears 5 Click the plus sign next to the Imaging Device icon The entry Creative WebCam NX Ultra should appear If it does not uninstall and reinstall your WebCam Verifying the installa...

Page 17: ...2 Creative WebCam NX Ultra Applications...

Page 18: ...are various settings for you to adjust allowing you to optimize the quality of your pictures and videos For details see Using PC CAM Center on page 3 1 Creative WebCam Monitor Want to put a live snap...

Page 19: ...3 Using PC CAM Center...

Page 20: ...start PC CAM Center in any of the following ways Click Start Programs Creative Creative WebCam Creative PC CAM Center Double click the Creative Cam Detector icon on your taskbar This icon appears if...

Page 21: ...o preview a photo 1 Click the Save automatically check box to clear it if you want to preview each photo before deciding whether to save it to the destination album 2 Click the Snap an image button to...

Page 22: ...ner of the Live Video window to preview the video 4 If you wish to store it in the destination album click the Save button after previewing the video Viewing a Photo 1 Click the My Album button PC CAM...

Page 23: ...esult you can select a higher resolution and then capture the video again Reactivating the Camera If your computer goes into standby mode your camera will go into suspend mode You can reactivate the c...

Page 24: ...A Technical Specifications...

Page 25: ...Up to 640 x 480 pixels on a Minimum System Picture Resolution Still mode Up to 640 x 480 pixels With software enhancement Up to 1280 x 960 pixels Video formats RGB24 I420 Exposure control Automatic C...

Page 26: ...ical Specifications A 2 Software compatibility TWAIN Video for Windows WDM MiniDriver for DirectShow and Still Image driver STI that runs in Windows 98 Windows 98 SE Windows 2000 Windows Me and Window...

Page 27: ...B Troubleshooting...

Page 28: ...Problems Using Creative WebCam NX Ultra An application reports that the video driver is already in use or that the camera cannot be found Do the following Check that the camera is connected properly...

Page 29: ...box similar to Figure B 1 appears Do the following Connect the camera directly to your computer s USB port Use a USB hub with an external power supply Insufficient system resources reserved for the U...

Page 30: ...C Note on USB Compatibility...

Page 31: ...elated to your computer s USB port the following is a list of available options 1 Contact your computer vendor Your computer vendor may be able to upgrade your motherboard or its BIOS to a newer versi...

Page 32: ......

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