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All information you provide us will not be shared with others unless we have your permission
to do so. You always have the choice to receive or not to receive future mails. Your
information is safeguarded under the terms of our Privacy Policy. For more information about
our Privacy Policy, visit
www.creative.com/legal/privacy.asp
.
Returning your Product for Warranty Service
You must provide proof of purchase (an itemized dated receipt) to be eligible for warranty
service. You should retain your proof of purchase for the duration of the Warranty Period.
Warranty service is only applicable if the product was purchased by you from an authorized
Creative retailer, and will not be provided for any product that has not been purchased as new
or was obtained as a result of the purchase of a non-Creative product. You should also retain
all product contents and packaging in case you need to return your product for warranty or
factory service.
A copy of the warranty is available on the product installation CD, or together with your
product. You can also visit
www.creative.com
and select your region, then Support, then
Warranty.
If a problem develops during the Warranty Period, follow the step-by-step procedures below
for returning your product for warranty service:
1. Contact your local Creative Customer Support Services Center.
2. Have your proof of purchase available to validate your Warranty.
3. After the product has been determined to require warranty service, you will be issued a
Return Merchandise Authorization (RMA) number. All products returned to Creative for
warranty service must have a RMA number.
4. Write the RMA number on the outside of the package. Creative will not accept a return
that does not have an RMA number on the outer packaging.
5. Return only the defective item(s). Creative is not responsible for other products or
accessories returned with the defective item.
6. If applicable, you should remove or make a backup copy of any data stored on the product
prior to shipping the product to Creative. All data will be deleted from the product during
repairs. Creative is not responsible or liable for any data stored on the product that is
lost, deleted, or is otherwise inaccessible.
Shipping Charges and Tariffs
Shipment to Creative is at your expense and at your own risk (including any loss or damage to
the product during shipment). We recommend using proper packing materials (including using
the original product package), shipping the package through a carrier that provides proof of
delivery and insuring the shipment at full product value.
To avoid any applicable tariffs when shipping a product to Creative from outside the United
States, the European Union, or from zones with special tax status, you must complete the
relevant customs documentation before shipping the product. If the relevant customs
documentation has not been completed, in order to ensure return delivery to you, Creative
will include charges for any applicable tariffs applied to the shipment (whether to or from
Creative).
LCD Monitor.book Page 20 Tuesday, June 22, 2004 11:15 AM
