Creative CardCam Value Getting Started Download Page 45

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Troubleshooting B-2

Troubleshooting

This appendix provides solutions to problems you may encounter during installation

or normal use.

Problem
Installing
Software

The setup program for Creative CardCam Value does not run automatically after the
Installation CD is inserted into the CD-ROM drive.

The AutoPlay feature in your Windows system may not be enabled.

To install the software from the CD:

1. Insert the installation CD in the CD-ROM drive.
2. Click

Start

Run

3. In the

Open

box, type

D:\CTRUN\CTRUN.EXE

(where D: represents your

CD-ROM drive).

4. Follow the instructions on the screen to complete the installation.

Problems Using
Creative
CardCam Value

There is no USB port available to connect the USB cable.

Do one of the following:

❑

Unplug the device currently connected to the USB port.

❑

Add a self-powered USB hub.

❑

Add a PCI USB card.

Summary of Contents for CardCam Value

Page 1: ... document is furnished under a license agreement and may be used or copied only in accordance with the terms of the license agreement It is against the law to copy the software on any other medium except as specifically allowed in the license agreement The licensee may make one copy of the software for backup purposes Copyright 2002 Creative Technology Ltd All rights reserved Version 1 0 October 2...

Page 2: ...Contents ...

Page 3: ...Document Conventions xv 1 About your Creative CardCam Value About your camera 1 2 Functions of Control Buttons and the LCD display 1 4 Control Buttons 1 4 LCD display modes 1 5 Enabling Audio Cues 1 5 Inserting or Changing Batteries 1 6 Installing Creative CardCam Value 1 7 In Windows 98 98 SE Me 1 7 In Windows 2000 1 9 In Windows XP 1 10 In Windows 98 98SE Me 2000 XP 1 12 2 Using Creative CardCam...

Page 4: ...to in Preview Mode 3 6 Deleing images in docked mode 3 6 Recording a Video in Preview Mode 3 6 Viewing a Photo 3 7 Viewing a Video 3 7 Sending a video clip via email 3 8 Reactivating the Camera 3 8 Starting PC CAM Center Help 3 8 Starting Creative WebCam Monitor 3 9 A Technical Specifications Features and Specifications A 2 Detached mode A 2 Docked mode A 3 Audio visual indications A 3 Sensor A 3 ...

Page 5: ...vi Problems Using Creative CardCam Value B 2 Problems when changing batteries B 4 Problems in Windows XP B 5 Register your product for better support B 5 C Note on USB Compatibility ...

Page 6: ...Introduction ...

Page 7: ...ding images from Creative CardCam Value is a breeze with the PC CAM Centre software Video Conferencing You can use the included Microsoft Netmeeting software with Creative CardCam Value to send video images to other Netmeeting users Security Camera Worried that someone will use your computer without your knowledge Creative CardCam Value can function as a security camera recording short videos of a...

Page 8: ...also acts as a motion detecting security system which automatically e mails snapshots to you if it detects any motion in the area being monitored Microsoft NetMeeting Microsoft NetMeeting is a voice communications client that includes support for international conferencing standards and provides true multi user application sharing and data conferencing capabilities It supports one way or two way v...

Page 9: ...ne USB cable Two 1 5 V Alkaline AAA batteries twin pack One Creative CardCam Value installation CD One Quick Start guide Included Software Creative PC CAM Center Creative WebCam Monitor Third party software Ulead Photo Express MCE 4 0 Microsoft NetMeeting Adobe Acrobat Reader Version 5 0 Microsoft Internet Explorer 5 5 Microsoft DirectX 8 0 README File The README file on the Creative CardCam Value...

Page 10: ...ss to the Internet at 28 8 Kbps or faster required for videoconferencing For optimal performance Intel Pentium II 350 MHz or faster processor 64 MB system memory or more ATA 66 or faster hard disk Display adapter that supports at least 16 bit color at a resolution of 1024 x 768 pixels Sound Blaster 16 or higher or other Windows compatible audio card with full duplex support for simultaneous two wa...

Page 11: ...ocument Conventions The following typographical conventions are used throughout this document Table 1 Document conventions This Represents This notepad icon indicates information that is of particular importance and should be considered before continuing This alarm clock icon indicates that failure to adhere to directions may result in loss of data or damage to your computer The warning sign indic...

Page 12: ...1 About your Creative CardCam Value ...

Page 13: ...s show you the front and back views of the camera Front LED Lights up when the camera is connected to the computer Snapshot button Viewfinder Focus free lens Front view Back view Viewfinder Figure 1 1 Front and back views of Creative CardCam Value LCD Image counter Mode Indicator Power Mode button USB connector ...

Page 14: ... 1 2 Buttons and LCD on Creative By default the LCD counter displays the number of snapshots taken High Resolution snapshot mode Low resolution snapshot mode Multiple snapshot mode Time delayed exposure Erase Last image Erase All images Audible cues with beeps Battery flat Snapshot button Mode Indications on the LCD display Top view ...

Page 15: ...amera when it is disconnected from the computer To turn off your camera Press and hold this button for two seconds To change operation modes The same button also serves as a Mode button for changing the operation mode of the camera It can access seven modes Single snapshot high resolution 640 x 480 pixels software interpolated Single snapshot low resolution 320 x 240 pixels Time delayed exposure a...

Page 16: ... The following abbreviations are found on your Creative CardCam Value s LCD picture counter Single snapshot high resolution 640 x 480 pixels Single snapshot low resolution 320 x 240 pixels Time delayed exposure at a 10 second delay 320 x 240 pixels Multiple snapshots at 5 shots per second 320 x 240 pixels Erase Last image Erase All images Audio Cue mode Battery flat Enabling Audio Cues The Audio C...

Page 17: ...nsert the new batteries according to the directions shown in the battery compartment as shown in Figure 1 4 5 Close the battery compartment cover and then push the catch outward to lock the compartment cover No batteries are required when the camera is connected to the computer If the camera is to be connected to the computer for a long period of time remove the batteries to prevent battery leakag...

Page 18: ...nnect Creative CardCam Value to your computer before installing the drivers If you accidentally begin installation with Creative CardCam Value connected the Add New Hardware Wizard dialog box appears Click the Cancel button 2 Insert the Creative CardCam Value CD into your CD ROM drive 3 Click the names of the drivers and applications you want to install on your computer 4 Follow the instructions o...

Page 19: ...you are prompted to insert the Windows 98 CD replace the Creative CardCam Value Installation CD with the appropriate CD Note Windows 98 is available in various editions Be sure to use the correct edition for your computer ii In the Insert Disk dialog box click the OK button iii Follow the instructions on the screen The USB port s of certain computers may be found on the front panel instead of the ...

Page 20: ...ound New Hardware Wizard dialog box appears Click the Cancel button 2 Insert the Creative CardCam Value CD into your CD ROM drive 3 Click the names of the drivers and applications you want to install on your computer 4 Follow the instructions on the screen to complete the installation You may be asked after an application is installed if you want to restart your computer Do not restart your comput...

Page 21: ...t your computer In Windows XP 1 Do not connect Creative CardCam Value to your computer before installing the drivers If you accidentally begin installation with Creative CardCam Value connected the Found New Hardware Wizard dialog box appears Click the Cancel button 2 Insert the Creative CardCam Value CD into your CD ROM drive 3 Click the names of the drivers and applications you want to install o...

Page 22: ...P on page B 4 8 When the Creative CardCam Value Camera Configuration dialog box appears check the image in the Video preview pane If it flickers or displays a series of dark bands click the Cancel Flicker button 9 Click the Finish button and then restart your computer At the time of this product s release Microsoft strongly encouraged companies to submit their hardware solutions for certification ...

Page 23: ...ows 2000 XP click the Hardware tab and then click the Device Manager button 4 Click the plus sign next to the Imaging Device icon The entries Creative CardCam Value Still Image and Creative CardCam Value Video should appear Click the plus sign next to the Universal Serial Bus controllers icon The entry Creative CardCam Value Composite should appear If the entries do not appear repeat the steps for...

Page 24: ...2 Using Creative CardCam Value as a Digital Camera ...

Page 25: ...ow status When the battery is running low the following occurs First warning camera will beep three times The image counter will alternate the display of current camera mode with the symbol Final warning when batteries are almost flat camera will beep five times display shows and will be forced into Sleep Mode until batteries are replaced At first warning of a low battery condition change the batt...

Page 26: ...memory and remains lit after the image is saved Up to 22 HR snapshots can be stored in memory Single snapshot low resolution Select this mode if you want to take single snapshots at normal resolution Images are captured at a resolution of 320 x 240 pixels Press the Snapshot button to take a snapshot The front LED blinks once and blinks when the image is stored into memory and turns on after the im...

Page 27: ...s from the camera 5 Hold the camera steady and press the Snapshot button The front red LED lights up At this point do not shake the camera When the picture has been taken the indicator turns off The picture taken is stored in the camera s memory and the counter value increases accordingly depending on the resolution of the picture taken 6 To take another picture repeat steps 4 through 5 7 To turn ...

Page 28: ...n 60 cm 24 inches Any closer and the close up images may appear blurry Fill the viewfinder with the object Moving objects Fast moving objects may appear blurry in your picture Unless a blurry or out of focus effect snapshot is intended avoid taking fast moving objects Camera shake Shaking the camera while taking pictures may also result in a blurry picture So keep your hands steady at all times fo...

Page 29: ...to be stored When Creative CardCam Value is not connected to your computer and you are using it as a portable digital camera do the following to delete all the files in your camera s memory 1 In any mode press the Power Mode button until the LCD displays 2 Press the Snapshot button to delete all the files from the camera A beep will sound if the Audible Cues feature is on when the memory is cleare...

Page 30: ...3 Using Creative CardCam Value as a Web Camera ...

Page 31: ...om your camera To start PC CAM Center do one of the following Click Start Programs Creative Creative CardCam Value PC CAM Center Press the Snapshot button on the camera while it is connected to your computer If during installation you clicked the option for PC CAM Center to launch automatically at Windows startup you will have an icon on your taskbar Click this icon You can start PC CAM Center fro...

Page 32: ...AM Center see the section Starting PC CAM Center Help on page 3 1 CapturingImages and Videos With PC CAM Center you can take photos and record videos in two modes with or without a preview The preview mode is active by default For instructions on how to take a photo or record a video without a preview refer to the PC CAM Center Help file To launch PC CAM Center Help see Starting PC CAM Center Help...

Page 33: ...ng to delete images 1 In the PC CAM Center window click the Digital Camera button A thumbnail view of the pictures stored in the camera s memory is displayed 2 To delete all the images click the Select All button and then click the Delete button on the toolbar All the selected files are removed from the camera s memory 3 If you wish to delete just the most recent snapshot refer to See Deleting Ima...

Page 34: ...1 Click the My Album button PC CAM Center is now in My Album mode 2 In the My Album box click the My Photo folder and then click the album that contains the photos that you want to view The album s thumbnails are displayed in the Thumbnails window 3 Double click the thumbnail of the image that is displayed in the Thumbnails window The image is displayed in the PC CAM Center Viewing window in its a...

Page 35: ...E mail button The Send E mail dialog box appears 4 In the To and Subject boxes fill in the destination email address and subject title of your email 5 Click the Send button Your default e mail application sends the email with the video as an attachment Reactivating the Camera If your computer goes into standby mode your camera will go into Suspend mode You can reactivate the camera and computer by...

Page 36: ...tributed with Microsoft Internet Explorer To start Microsoft NetMeeting do one of the following Locate the shortcut for Microsoft NetMeeting and click on its icon to launch the program Or if you had previously set Microsoft NetMeeting to launch automatically at Windows startup you will have an icon on your taskbar Click this icon instead Otherwise you may find the shortcut at Start Programs Access...

Page 37: ...ails on how to use Microsoft NetMeeting refer to its online Help file see below Starting Microsoft Netmeeting Help This Help file contains instructions on how to use Microsoft Netmeeting To start the Help file 1 Start NetMeeting and press the F1 key on your computer keyboard 2 Click the Help Topics button Figure 3 2 Microsoft NetMeeting startup screen ...

Page 38: ...ploading the snapshots to the Internet WebCam Monitor also acts as a motion detecting security system which automatically e mails you when somebody comes near your PC while you are not present To start Creative WebCam Monitor Click Start Programs Creative Creative CardCam Value WebCam Monitor For help on how to use WebCam Monitor refer to the program s help file To start the Help file 1 With WebCa...

Page 39: ...Appendixes ...

Page 40: ...ATechnical Specifications ...

Page 41: ...ality lens minimum Field Of View of 52 degrees Range 24 inches to infinity Built in optical viewfinder Powered by two AAA Alkaline batteries Four different modes of still capture High Resolution 640 x 480 pixels software interpolated Low resolution 320 x 240 pixels Multiple exposure capture 320 x 240 pixels at 5 shots sec 10 second time delayed exposure at 640 x 480 pixel software interpolated res...

Page 42: ...s Powered via a computer s Universal Serial Bus USB port or self powered USB hub powered by an external power source Audio visual indications Audio cues beep tones can be activated for notification of operational status On power up and power down 2 beeps When a shot is taken 1 long beep During countdown in time delayed capture mode 1 beep per flash Battery Low first warning 3 beeps Battery Low fin...

Page 43: ...ndows 98 Windows 98SE Windows Me Windows 2000 and Windows XP Microsoft Windows Image Acquisition WIA support WDM MiniDriver for DirectShow and Video For Windows compatibility TWAIN support Standard interface works with virtually all camera applications including Microsoft NetMeeting Microsoft Still Image STI support ...

Page 44: ...BTroubleshooting ...

Page 45: ...re in your Windows system may not be enabled To install the software from the CD 1 Insert the installation CD in the CD ROM drive 2 Click Start Run 3 In the Open box type D CTRUN CTRUN EXE where D represents your CD ROM drive 4 Follow the instructions on the screen to complete the installation Problems Using Creative CardCam Value There is no USB port available to connect the USB cable Do one of t...

Page 46: ...ght even though exposure and brightness levels have been adjusted The amount of light entering the camera has exceeded the exposure control limit There may be a very bright object in the camera s view Avoid pointing the camera at very bright objects for example sunlight anticipated light sources or highly reflective surfaces Insufficient system resources reserved for the USB port causing the compu...

Page 47: ...lick Open Application 8 In the Send to this application box click Ulead Photo Express and or other applications that you want to activate by pressing the Snapshot button Problems when changing batteries When inserting batteries into the camera and turning it on or docking it to your computer you may see partially lit LCD segments The computer fails to detect the camera The camera may freeze and st...

Page 48: ...e solutions for certification If a hardware device driver is not submitted or does not qualify for Microsoft certification a warning message similar to the one below appears You may see this message when installing this driver If you do you may choose to click the Continue Anyway button Creative has tested this driver on Windows XP and it does not impair or destablize your computer If you need mor...

Page 49: ...CUSB Compatibility ...

Page 50: ...the problem may be related to your PC s USB port the following is a list of available options 1 Contact your PC vendor Your PC vendor may be able to upgrade your motherboard or its BIOS to a newer version that addresses USB incompatibilities 2 Use a PCI host adapter that provides USB connectors If you are not able to upgrade your motherboard or its BIOS we recommend this approach 3 Attach the Crea...

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