Troubleshooting and Support
This chapter provides solutions to issues that may be encountered during the installation or usage of
your Sound BlasterAxx.
1. The Sound BlasterAxx AXX 200 does not power on.
The AXX 200 is designed to be powered on simply by the built-in battery. Make sure that the built-in
battery is charged.
It can also be powered on by connecting to a PC/laptop via USB or through a physical power socket
using a USB Power Adapter.
If you are connected via USB, please ensure that the connected computer has recognized your AXX 200
correctly. If not, please follow the steps below in order until the issue is corrected.
i. Tighten the USB connection at both ends of the cable.
ii. The USB cable may be faulty. Replace the cable with a working USB cable.
iii. Your computer's USB port may be disabled, or faulty or requires a driver update. Check your
computer's hardware device manager to determine the working status of your USB port. Enable
your USB port and/or update its driver.
If the problem persists, connect the AXX 200 to a different USB port.
If you are connected via a USB Power Adapter, please check that all cables are tightly connected and
the power socket is turned on.
2. I am having difficulty in linking up my
Bluetooth
device with AXX 200.
Ensure that your
Bluetooth
enabled device supports A2DP profile.
Please also try the following steps:
l
Make sure that
Bluetooth
is enabled (turned on) on your device.
l
On some devices, ensure that the
SB AXX 200
is selected as the default headset / wireless stereo
audio playback device.
l
Make sure that there are no other wireless devices within a 10 meter radius when pairing.
l
Position them within 1 meter or closer to each other if you experience pairing difficulties.
l
Check if you have input the correct passcode/pin number (0000) on your
Bluetooth
device.
l
Ensure that both, your
Bluetooth
device and AXX 200 are not connected to any other devices.
l
Restart your
Bluetooth
device or pair the devices again.
3. I wish to pair my mobile device with AXX 200 using NFC.
Ensure that your mobile device is NFC-enabled.
l
Turn on the NFC feature on your mobile device.
l
Check the AXX 200 to ensure it is turned on.
l
Tap your mobile device to the AXX 200 to pair the devices.
l
Play songs from your mobile device via the AXX 200.
4.
Bluetooth
link is established and paired between the devices but there’s no music.
Ensure that the device’s volume is not set to minimum or muted. With some built-in
Bluetooth
enabled
computers or 3rd party USB
Bluetooth
dongles, you may be required to manually specify/set-up the
audio output as the Sound Blaster AXX 200 (under sound and audio devices section) on your computer’s
operating system.
Note:
Troubleshooting and Support
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