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6.1 Photos Do Not Capture Subject of Interest 

1. Check the “Sensor Level” (PIR sensitivity) parameter setting. For warm

environmental conditions, set the Sensor Level to “High” and for cold weather

use, set the sensor for “Low”.

2. Try to set your camera up in an area where no heat resources are in the

camera’s field of view.

3. In some cases, set the camera near water will make the camera take images

with no subject in them. Try to aim the camera over ground.

4. Try to set camera on stable and immovable objects, i.e.: large trees.

5. At night, motion detector may detect beyond range of the IR illumination.

Reduce distance setting by adjusting sensor sensitivity. 

6. Rising sun or sunset can trigger sensor. Camera must be reoriented.

7. If person/animal moves quickly, it may move out of the camera’s field of

view before photo is taken. Move camera further back or redirect camera.

6.2 Camera Stops Taking Images or Won’t Take Images 

1. Please make sure that the SD card is not full. If the card is full, camera will

stop taking images. Or user can turn on Cycle Recording to avoid such

problem.

2. Check batteries to make sure that alkaline, or NiMH AA batteries left power

is enough for camera to work. 

3. Make sure that the camera power switch is in the “On” position and not in

the “Off” or “Test” modes. 

4. When 4G function is on, there will be around 1 minute interval for camera

to send out photo before camera shooting the next photo. Pull out SIM card,

camera can shoot photos continuously. 

5. Please format the SD card with camera before using or when camera stops

taking images.

26

Troubleshooting

Summary of Contents for GlassRaven 4G Cloud

Page 1: ......

Page 2: ......

Page 3: ...View of the Camera 3 Introduction 3 1 Full Functionality Introduction 3 2 Power Supply 3 3 SD Card Selection 3 4 USB Connection 3 5 Attention 3 6 Key Features 4 Operation List 4 1 Photo Playback 4 2 Delete Files 4 3 Format the SD Card 4 4 Auto Power Off 4 5 Operation Menu 5 Technical Specifications 6 Troubleshooting 7 Warranty 8 The Complete Hunter Kit 6 10 6 7 8 9 10 11 12 11 12 12 13 18 13 13 14...

Page 4: ...t happy with the GlassRaven 4G Cloud Trail Camera in any way please contact us and we will take care of it right away Also you can contact us if you need additional instructions on using the product We are always happy to help Please scan the correct QR code depending on your smartphone and download our Trailcam ACE APP for the remote control functions of the 4G cloud camera model IMPORTANT You mu...

Page 5: ...THE AMERICAN WAY OF ADVENTURE ...

Page 6: ...1 1 What s in the box 6 Quick Start 1 Trail Camera 1 Tree Strap 1 USB Cable 1 SD card 1 simHero sim card 1 Instructions Manual 1 Antenna ...

Page 7: ...atteries For better performance please choose the Battery Type under the camera menu settings Other 3 Insert an SD Memory Card Note 4 32GB SD memory cards are recommended Please note that we send our cameras with the SD card already inside the camera as standard procedure for the ease of our customer so kindly check to ensure that the SD card is inserted into its slot as shown below or if it is no...

Page 8: ...my simhero com and create an account with the SimHero REGISTRATION CODE find it on the flyer provided with the SimHero data card in the camera box Please make sure you use the registration code which has 20 digits and letters example FR566 DFRT4 JYTH4 WE22G and NOT the ICCID number which has 19 digits If you didn t receive a SimHero flyer with the Registration Code on it please send a photo of the...

Page 9: ...nserted into its slot on the side of the 4G cloud camera or if it is not insert it with the correct direction as marked Once the power key is switched to SETUP and the camera has a signal the searching for network process will begin and the camera screen will display the message Searching The SimHero data card uses AT T T Mobile cellular towers to connect for a signal It might take up between one ...

Page 10: ...R Code Only displayed when the SIM card is inserted in its camera slot Cam Image Size 8MP 12MP 24MP Multi Shot IP 2 3 4 5P Flash Power High Low Cam ID OFF ON Max Num Day Unlimited 01 99 4G Setup Auto Manual Night Mode Balanced Min Blur Max Range PIR PIR Switch ON OFF Delay OFF ON Time Lapse OFF ON Timer 1 OFF ON Timer 2 OFF ON Remote Control OFF Real Time Delay 0 5 1 2 3 4 6 12 24H PIR Sensitivity...

Page 11: ...2 1 Front View 60 IR LEDs in Total Antenna PIR Indicator Light Lens 11 Whole View Details of the Camera ...

Page 12: ...w LCD Color Screen MENU Button Power Switch ON OFF SETUP Test Mode DC In Navigation Buttons OK Button SIM Card the chip faces the front of the housing side Mini USB Port SD Card Slot Battery Slot Battery Compartment 12 Whole View Details of the Camera ...

Page 13: ...inary features like pre installed SIM card and SD card viewing images in the APP free remote control APP IOS Android 20 meters 65 ft invisible real night vision ability a 0 4 seconds trigger time 1 photo sec up to 5 photos per trigger multi shot to capture the full action sequence anti theft evidence and a user friendly operational menu and setup Real GPS function daily reports 3 2 Power Supply A ...

Page 14: ...tteries better performance can be given by 8AA rechargeable NiMH batteries B Solar Panel To bring users better using experience our engineers designed this camera to be able to work with most standard 12V 2A lithium battery build in solar panels Solar panel can t charge the batteries in using in camera batteries cases C Power Adaptor Security Surveillance Purpose This camera can also be powered by...

Page 15: ...pacity Chart below will show you the approximate capacity of different size SD cards Please check to see which size card can fit your needs best 3 4 USB Connection When camera is connected via USB cable screen display MSDC press Menu once MSDC turns to PC Cam camera now can be used as a PC camera press Menu again camera exits PC camera mode 3 5 Attention 1 Insert the SD memory card correctly camer...

Page 16: ... strings or ribbons in the 3M motion detection zone of cameras to avoid mistaking photograph 8 Do not keep camera next to hot irrelevant objects air conditioner exhaust vents and light etc to avoid mistaking photos 9 Camera is with a 58 FOV lens and 60pcs IR LEDs To ensure IR LEDs can give enough flash that high quality AA batteries must be applied accordingly to deliver enough amperage to power t...

Page 17: ...r second to get full moving track of object 7 Support multiple functions adjustable PIR sensitivity Multi shot 1 5 photos per trigger programmable delay between motions Time Lapse Timer stamp of camera ID date time temperature moon phase on each photo 8 Available operation temperature 25 C to 60 C 9 Built in 2 4 TFT color screen 10 With 4G function camera can transmit photos to APP 5632x4224 24 MP...

Page 18: ...l photos Small thumbnail image is the default setting and consumes approx 45kb of data Large thumbnail image consumes approx 300kb of data 12 APP is available in iOS Android APP stores 1 to 5 Photos per Trigger Wildlife Monitoring Home Farm Security IP66 Weatherproof 58 Lens Angle ...

Page 19: ...selected photo Press OK to choose press and for selection Yes to confirm No to exit to previous page b Delete All 4 3 Format the SD Card a No b Yes to format SD card via camera Press and for selection Yes to confirm No to exit to previous page 4 4 Auto Power Off In Test mode camera will automatically power off in 3 mins if there is no keypad touching Please manually turn ON it as if you want to do...

Page 20: ...shot Night Mode Flash Power Cam ID Programmable Options 8MP 3264x2448 12MP 4032x3024 24MP 5632x4224 Programmable 1 5 photos per trigger a Min Blur Short exposure time to minimize motion blur for better image quality shortened IR flash range b Max Range Longer exposure time to extend IR flash range for better night vision lower image quality c Balanced combination of above 2 options High Low streng...

Page 21: ...d Note Only when 4G APN correctly added the network will start to work Note it s not a must to enter Username and Password of APN But some operators may require this password access to enable 4G function For details please contact your local operator Settings PIR Switch Sensitivity Programmable Options OFF ON 4G function can be turned off and photos will not be transmitted High Middle Low Higher s...

Page 22: ...usly Select ON press OK to set the time period hour minute camera will only work during the time period user set when motion activates i e 15 00 18 00 camera only works during 15 00 18 00 Select ON press OK to set the time period hour minute camera will only work during the time period user set when motion activates i e 15 00 18 00 camera only works during 15 00 18 00 1 Delay Recommended mode to r...

Page 23: ...r setting may cause camera screen flicker Select ON press OK camera will continue to record photos by deleting earliest photos Select ON press OK to enable password protection for your camera supports 6 digits alphabets Select Yes to reset camera back to factory default firmware settings With update firmware in the SD card you can enter this menu to update camera firmware by confirming Yes in the ...

Page 24: ... Auto Power Off Interface Mounting Operating Temperature 5 Mega Pixels Color CMOS 2560x1920 Yes 20m 60 LEDs SD Card 4GB 32GB 7 F 3 0 FOV 58 Auto IR Cut Remove at night 52 2 4 TFT RGB 262k 20m 65feet 8MP 12MP 24MP 3264x2448 4032x3024 5632x4224 Transmitting image size 640x480 2560x1920 JPEG 1 5 0 4s 4s 7s Yes Yes ON OFF Battery 9V DC 12V optional AC power supply is Available 12AA 12V solar charger 0...

Page 25: ... Specifications Storage temperature Operation Humidity Waterproof spec Dimensions Weight Certificationt Specifications are subject to change without prior notice 30 C to 70 C 5 90 IP66 128x96x76mm 260g CE FCC RoHs ...

Page 26: ...sensor Camera must be reoriented 7 If person animal moves quickly it may move out of the camera s field of view before photo is taken Move camera further back or redirect camera 6 2 Camera Stops Taking Images or Won t Take Images 1 Please make sure that the SD card is not full If the card is full camera will stop taking images Or user can turn on Cycle Recording to avoid such problem 2 Check batte...

Page 27: ...alls ground etc within flash range can get you better night time images please do not aim camera to total open field where there is nothing within IR flash range to reflect flash back it s like shinning a flashlight into sky in night you just can t see anything same does camera 6 4 Photos Do Not Capture Subject of Interest 1 Check the Sensor Level PIR sensitivity parameter setting For warm environ...

Page 28: ...w or refurbished parts 2 exchange the product with a functionally equivalent product that is new or refurbished Provided the product is returned freight charge paid This warranty excludes damage resulting from abuse accident modifications or other causes that are not defects in materials and workmanship or by someone other than our authorized technicians This warranty only covers failures due to d...

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