37
Warranty Regulations
The hardware described within this documentation and the warranty regulations are governed by and granted
according to German Law.
CreamWare Audio GmbH (“CreamWare”) warrants, that the described product has been free of failures within
parts or components of the hardware and was found to be fully functional. Any single units has been checked by
Quality Assurance Department several times and with various measures, before this product has been delivered
to you. Therefore please carefully read the following information, which are important in the case of probable
damages or malfunctions:
If goods are being found defective, missing features described within the present documentation or becoming
defective due to eventual fabrication deficiency or material defects within the first six months after purchase,
then CreamWare shall at its sole discretion and evaluation replace or repair the defective parts or goods.
Multiple repairs shall be permissible. In case the malfunction or physical failure can not be fixed, customer
receives the right to refrain from the purchase with refund of the amount originally paid for the defective product.
Within the time frame of 6 to 24 months customer has to provide proof, that the claimed malfunction or defective
part or component has already been defective upon first delivery. In this case CreamWare will execute required
repair or replacement at no cost upon acceptance of customer’s proof by CreamWare.
Any deficiencies caused by transportation have to be declared within a 14 days period after receipt of goods by
written notice. Please note, that any warranty repair at no cost ruled by the above regulations requires registration
of name and address either online at the “My Page” area on the CreamWare website (www.creamware.com) or
by sending the proof of purchase together with the defective product.
To return defective goods, please contact the retailer where you purchased the product. As an alternative you
can also contact CreamWare directly to receive the RMA number for the defective product. PLEASE NOTE: It is
mandatory to return the product with the referring RMA number to avoid delays in repair. If possible, please also
add a description of the failure occurred to enable us executing the repair as soon as possible.
Non-compliance with the operation and maintenance instructions, any alterations or modifications to the goods
delivered, changing or utilizing any parts or materials not conforming to Sellers specifications will immediately
render any warranties null and void. For a warranty claim, customer has to prove to CreamWare beyond a
reasonable doubt that none of these aforesaid actions caused the goods to be defective or deficient.
CreamWare Audio GmbH
Fon
++49 2241 59 58 0
Fax
++49 2241 59 58 57
The hardware described within this documentation is herewith certified to conform to the requirements
set forth in the guidelines for electromagnetic acceptability (89/336/EWG)
CreamWare Audio GmbH, July 2006
sgn. Wolf Roth
