Creality3D CR-2020, Quick Start Manuals

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10. After- Sales Service
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1.We provide a 12-month warranty on 3D printers (excluding the nozzle assembly) purchased
on or after January 1, 2017 and a 3-month warranty on the nozzle assembly thereof. Products
purchased before January 1, 2017 whose warranty periods have not expired are subject to the
original warranty terms.
2.The warranty period of each product starts from the date of production. Any product with
renewed warranty period is subject to the renewed warranty terms.
3.Within the warranty period, we will provide free accessories to replace those damaged during
the operation in accordance with the instructions for use which are not caused by user
negligence (determined by our professional assessment).
4.We will continue to provide warranty services for any product having been repaired as long
as its warranty period has not expired.
5.In case of any problem, you may find the solutions in the instructions for use or search for the
solutions on our official website (www.cxsw3d.com) or contact us via phone or email.
6.We provide free remote technical support for every consumer during the service life of the
product. You may request solutions from our after-sales team via phone or email within
working hours. For any request submitted beyond the normal working hours, we will reply as
soon as possible.
7.Please provide completed after-sales service card or S/N number when applying for the
warranty service. Otherwise, warranty services may be refused.
8.We are entitled to refuse warranty claims for any fault or damage due to failure to follow
instructions for use, including but not limited to (i) unauthorized modification; (ii) incorrect
installation or use; (iii) use of any third-party component; (iv) use of any non-specified
software; (v) use of low-quality filament; (vi) use under non-specified environment; and (vii)
misuse (overload) or improper maintenance (corrosion or oxidation).
9.We are entitled to refuse to provide warranty services for any fault or damage due to force
majeure, including but not limited to fire, earthquake, lightning stroke, flood, violent conflict,
etc.
10.We provide after-sales services between 8:30 and 21:30 every day from Monday to
Saturday, except official holidays.
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After-sales Service Card
Product Name:________Purchase Date:____________
S/N No.:_____________Purchased From:__________
Fault description:______________________________
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User Name:__________________________________
User Tel:____________________________________
User Email:__________________________________
Return Address:_______________________________
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After-Sales Service Terms