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Frozen Gourmet Programming Guide

4550000

VIEW SUREVEND™ DATA

Certain SureVend™ data can be viewed if the values are not zero.

Press

, then press

until the display shows

SV.EMPT XXXX

XXXX represents the number of times credit was restored or returned because of

SureVend™. Press

to reset this count.

Press

. The display shows

.SV XXXX

. XXXX represents the total

number of SureVend™ corrected vends, viewable by selection. These are vends
which normally would not have delivered product if SureVend™ was not in use.

Press and hold

to reset this count.

Enter a selection letter/number to view the count for that selection.

b. Either enter another selection letter/number, or press

to scroll through

all selections.

Press

. The display shows

WO.SV XXXX

. XXXX represents the total num-

ber of vends, viewable by selection, made while SureVend™ was not in use. Press

and hold

to reset this count.

Enter a selection letter/number to view the count for that selection.

b. Either enter another selection letter/number, or press

to scroll through

all selections.

CONTINUE.

Summary of Contents for Frozen Gourmet 455

Page 1: ......

Page 2: ...is degree of safety and to continue to achieve the level of performance built into this machine it is important that installation and maintenance be performed so as to not alter the original construction or wiring and that replacement parts are as specified in the Parts Manual Your investment in this equipment will be protected by using this Programming Guide the Setup and Operator s Guide and the...

Page 3: ...ptions 15 Set Up the SureVend Anti Jackpot Feature 15 Set Refund Option 16 Identify the Selections In the Merchandiser 16 Couple Uncouple Tray Motors 17 Set Temperature 18 Set Food Door Delay Time 18 View and Control Defrost Mode 19 View Software Version 19 Set the Time of Day 19 Set the Date 20 Set Time of Day Inhibited Vending 20 Set Time of Day Free Vending 20 Set Time of Day Discount Vending 2...

Page 4: ...ew Amount In Validator 36 View Freevend Sales By Time Interval 36 View Discount Sales By Time Interval 37 View Free Vends 37 View Winners 37 View Total Unpaid Sales 38 View Total Unpaid Vends 38 View Number Of Test Vends 38 View Machine ID Number 38 View SureVend Data 39 Test Vend Selections and Verify Credit Added 40 Test the Display 40 Test the Motors 41 View Motor Status By Tray 42 Test the Ret...

Page 5: ...Select 8 Coins Payout 29 D Data Clear All Resettable 35 Clear Paid Sales 35 Clearing Access Lock or Unlock 7 Collection Method Set 6 Download To a PDCD 44 View Five Different Ways 31 View Nonresettable Sales and Vend 31 View Time 34 Date Set 20 Defrost Mode View and Control 19 Delay Time Food Door Set 18 DEX Options Set 7 Discount View Sales By Time Interval 37 Discount Vending Set Time of Day 20 ...

Page 6: ... 14 M Message Edit Custom 25 Freevend 24 Out of Service 23 Standby 23 Mode Keys Lock or Unlock 5 Monetary Options Select 11 Motor Test 41 View Status by Tray 42 O Out of Service Message Select 23 P Payout Coins 29 Payout Keys Lock or Unlock 5 Prices Set 30 Printer Baud Rate Select 6 R Refund Option Set 16 Retractable Door Test 43 S Sales View Card Reader Paid 32 View Coupon 32 View Total Paid 32 V...

Page 7: ...d System 44 Test Vend Selections 40 Test Vends View 38 Time Interval Editing 21 Time of Day Set 19 Time of Day Free Vending Set 20 Inhibited Vending Set 20 Tray Motors Couple Uncouple 17 V Validator View Amount 36 Vends View Card Reader 33 View Coupon 33 View Discount 33 View Total Paid 33 View Unpaid 38 Verify Credit Added 40 View Amount In Coin Box 36 Amount In Validator 36 Cabinet Temperature 2...

Page 8: ...9 Free Vends 37 Freevend Sales By Time Interval 36 Machine ID Number 38 Motor Status By Tray 42 Nonresettable Sales and Vend Data 31 Number Of Test Vends 38 SureVend Data 39 Time Data 34 Total Paid Sales 32 Total Paid Vends 33 Total Unpaid Sales 38 Total Unpaid Vends 38 Winners 37 View Data Assign Code to 5 W Winner Mode Set 13 Winners View 37 ...

Page 9: ...50000 1 Introduction How to program your merchandiser Some setup test and maintenance operations are computer controlled The control panel switches and the selection panel switches regulate these operations Control Panel Selection Panel ...

Page 10: ... let you continue from one step to the next in programming procedures or These are your activate or choose keys They open a door to additional information and lets you begin a programming task once you are inside of a mode Sometimes it is used as a toggle switch to show you your choices during a programming task or These keys can be used before running a function or to choose ALL in a multiple sel...

Page 11: ... total sales and vends by whole machine tray or selection Clear resettable data Press this button to Download data into your portable data collection device PDCD OR Set printer baud rate depending upon which device you are using Press this button to Set machine configuration Set which trays are active Couple and uncouple motors Set cold unit temperature Set defrost times Press this button to Set t...

Page 12: ...ERVISOR CODE 1 Follow the steps in GAIN ACCESS TO THE SUPERVISOR MODE 2 Press until the display shows SUPERXXXX The X s represent the current supervisor code Use the number keys to enter a new code IMPORTANT If you enter a new code be sure to keep a written record of it There is no other way to access the SUPERVISOR mode 3 CONTINUE ENTER A FREEVEND CODE 1 Follow the steps in GAIN ACCESS TO THE SUP...

Page 13: ...e Use the number keys to enter a new code if desired 3 CONTINUE LOCK OR UNLOCK MODE OR PAYOUT KEYS 1 Follow the steps in GAIN ACCESS TO THE SUPERVISOR MODE 2 Press until the display shows either X LOCKED or X UNLOCKED X refers to the number or character shown on the mode or payout key in question 1 through 9 and To see if a key is locked or unlocked press that key 3 Press to change between locked ...

Page 14: ...s cleared after it is downloaded into a porta ble data collection device See SET DEX OPTIONS page 7 OR 1 7 a special DEX option All sales data will become non resettable Con sult your DEX supplier before choosing this option 3 Press to switch between the three choices 4 CONTINUE SELECT PRINTER BAUD RATE PRINTER MODE ONLY 1 Press One of the following is displayed BAUD 1200 BAUD 2400 BAUD 4800 BAUD ...

Page 15: ...orrect the CA304 setting may be wrong Try using the other setting 4 Press until the display shows one of the following two date time options LAST VND ON the DEX device will transmit the date and time of the last vend for each selection OR LAST VND OFF the DEX device will NOT transmit the date and time of the last vend for each selection This is the default setting 5 Press to switch between the two...

Page 16: ...lker hardware must be installed for this to work 4 CONTINUE SELECT COIN MECHANISM 1 Press then press until the current COIN MECHANISM is shown in the display Press to choose the desired coin mechanism Your choices are arj_ jb e ja_ jb e bub jb e or kl jb e 2 Proceed to SELECT MONETARY OPTIONS page 11 to customize your coin mechanism choice NOTE Depending upon your choice of coin mechanisms some di...

Page 17: ...TION METHOD The standard 1 2 5 10 and 20 bills are enabled by pressing the 1 2 5 6 or 7 key s respectively to display which bill s will be accepted An MDB bill validator which accepts coupons or non standard bills normally used for non U S currency is connected and operating Press to enter list of bills See BILL LIST OPERATION See INITIAL SETUP OF NON STANDARD BILL VALIDATOR INITIAL SETUP OF NON S...

Page 18: ...er 2 Your choices are NOCARD DUMBCARD or MDBCARD 3 Proceed to SELECT MONETARY OPTIONS page 11 to customize your card reader choice NOTE Depending upon your choice of card reader some displays may not appear 4 CONTINUE BILL LIST OPERATION Use and to scroll through the list of bills Use to turn the bill acceptance ON or OFF Use to move up to the top level screen 1 Bill validator channel 1 each bill ...

Page 19: ...d without purchase All escrowed coins are returned 2 Press until one of the following is displayed 3 ACC X XX Accept any bill of value X XX or less regardless of available change Hold the last bill which meets or exceeds maximum price in escrow This setting is normally used OR 4 ACC STKX XX Accept any bill of value X XX or less regardless of available change Immediately stack the last bill 5 Examp...

Page 20: ... the correct change can be returned overbuy disabled 8 Press until the display shows LOW MSG X XX The display will show USE EXACTCHANGE when the amount of available change in the coin mechanism falls below the value of X XX Enter a value with the number keys For example if LOW MSG 1 00 is displayed the USEEXACTCHANGE message is displayed when less than a dollar s worth of change is in the coin mec...

Page 21: ...50 means that a winner can happen any one time during the next 50 vends Using the number keys enter an interval number between 10 and 9999 7 Press The display shows The dashes in the display represent which trays are allowed winners Press the appropriate letter key to enable a tray press the key again to disable it For example pressing A C and E will cause the display to look like this meaning tha...

Page 22: ...s You want to enable winners on selections A3 and B2 only Do the following a Press to deactivate all trays b Press 3 and A NOTE THE NUMBER IS PRESSED FIRST c Press 2 and B SELECT DISPLAY LANGUAGE 1 Press The currently selected display language is shown in the display 2 Press to choose the desired language Your choices are ENGLISH DEUTSCH FRANCAIS ESPANOL PORTUGUES SWEDISH NEDERLANDS or 2 NOTE The ...

Page 23: ...ampering A SureVend empty condition occurs when delivery of the product is not detected and the customer s money is restored or returned That selection will go out of service until the next service call If a certain user programmable number of empty conditions occur in a row the machine will either revert to normal vending or go out of service depending upon what you selected during SET UP BASIC S...

Page 24: ...mer s credit is restored to the machine if the vend fails allowing another selection to be made Additionally the customer can press the coin return to receive a cash refund 2 Press to choose between these options 3 CONTINUE IDENTIFY THE SELECTIONS IN THE MERCHAN DISER 1 Press then press until the display shows something like this ABCDEF This display means that all trays A F are available for vendi...

Page 25: ...CONTROL PANEL press the EVEN motor number of the pair you wish to couple or uncouple In our example to uncouple motors 0 and 1 press 0 The display will now show A A A A A A COUPLE NON ADJACENT MOTORS a Disconnect the motor s between the two you want to couple Consult your Setup Guide for information on how to do this The display shows A A A A A This display means that on the A tray adjacent motors...

Page 26: ...ess to choose between display in F or C 4 Press To choose between showing the temp in standby an apostrophe will appear before the temperature to indicate temperature will show in standby SET FOOD DOOR DELAY TIME SUPERVISOR MODE ONLY 1 Press then press until the display shows 1 8 7 The x represents the time in seconds the food door will remain open after a vend The available range is from 0 to 5 s...

Page 27: ...frost cycle in progress 5 Press The display shows DEFRSTX DY X indicates the number of defrost cycles per day DY Press again to change the value of X 6 CONTINUE VIEW SOFTWARE VERSION 1 Press and press until the display shows VER XXXXXX XXXXXX represents the current software version number 2 Press until you have left the function SET THE TIME OF DAY 1 Press The display shows TIME HH MM HH MM is the...

Page 28: ...switch between MM DD and DD MM formats 4 CONTINUE SET TIME OF DAY INHIBITED VENDING 1 Press then press until the display shows INHIB 2 Go to the TIME INTERVAL EDITING procedure page 21 for an example of how to set up time of day inhibited vending SET TIME OF DAY FREE VENDING Vending can be free up to four times a day 1 Press then press until the display shows FREEV 2 Go to the TIME INTERVAL EDITIN...

Page 29: ...he display shows DISCT Press the number of the time interval you want to edit or to edit time interval 1 we ll use interval 1 for this example 2 The display shows 1 DISCTON or 1 DISCTOFF This display tells you whether your time interval represented by 1 is on or off Press to change the condition of the time interval NOTE If you turn an interval ON it must be edited You can edit a time interval now...

Page 30: ...enable a tray press the key again to disable it For example pressing A C and E will cause the display to look like this _ meaning that all A C and E selections are affected by this interval Press to turn on all levels press to turn all levels off To activate an individual selection press its number first then the letter Example You want to enable selections A3 and B2 only Do the following a Press ...

Page 31: ...EDIT CUSTOM MESSAGES page 25 4 CONTINUE SELECT AN OUT OF SERVICE MESSAGE 1 Press then press until the display shows SERVICEXX XX rep resents the current message number selected to display when the machine is out of service Two dashes mean that the factory set message is selected 2 To select a message just press the corresponding number 1 through 8 To display the factory set message press 0 3 The s...

Page 32: ...e that displays when the machine is in the freevend mode Two dashes mean that the factory set message is selected 2 To select a message just press the corresponding number 1 through 8 To display the factory set message press 0 3 The selected message except the factory set message can be edited To do this press and follow the procedure given in EDIT CUSTOM MESSAGES page 25 4 CONTINUE ...

Page 33: ...scrolling press 4 When the character you want to change is flashing either enter it directly or use and to step through the character set until the desired character is displayed Use the arrow keys to highlight different characters See the section on the next page for an explanation of special keys and the character set SHORTCUT Instead of stepping through the whole character set to enter a letter...

Page 34: ... messages Inserts an R at the flashing char acter Inserts a space at the flashing character Inserts an S at the flashing char acter Deletes the current character and closes up the space Inserts a T at the flashing charac ter Deletes the current character and leaves the space Repeats the letter to the left of the flashing character Enters the special end of mes sage character which denotes the end ...

Page 35: ...Frozen Gourmet Programming Guide 4550000 27 4 5 6 7 8 9 0 SPACE 1 2 3 ...

Page 36: ...al point in the display means the compressor is running an apos trophe means the heater is on NOTE When the machine door is closed you can view the temperature by pressing on the selection panel HEALTH CONTROL MESSAGES The display shows 1 if the machine goes out of service because the health control temperature was exceeded for too long a time The display shows if the machine is in a defrost cycle...

Page 37: ...splayed temperature is invalid 2 CONTINUE PAYOUT COINS 1 Press If a dumb mech was selected the display shows 0 if an MDB mech was selected the display shows 8 2 Press A dumb mech pays out one ickel an MDB mech pays a coin from tube 1 Press A dumb mech pays out one ime an MDB mech pays a coin from tube 2 Press A dumb mech pays out one 0uarter an MDB mech pays a coin from tube 3 3 To continuously pa...

Page 38: ...ELECTIONS ON A TRAY TO ONE PRICE a Press the letter key A J corresponding to the tray you want to price The dis play shows 7 77 88 This display shows the maximum X XX and minimum YY prices set for the B tray b Press The display shows 7 77 Enter a price using the number keys All selections on this tray are now set to this price c Press another letter key or to price another tray SET THE PRICE OF AN...

Page 39: ...and vends can be viewed three different ways By whole machine by tray and by individual selection The first screen of the data item shows its machine total To view the data by tray press the letter of the tray you want to see You can then press and to see data for all the active trays To view the data by individual selection press the letter and number of the selection you want to see You can then...

Page 40: ...esired view this data by tray and individual selection 3 CONTINUE VIEW CARD READER PAID SALES 1 Press then press until the display shows 77 77 Not shown if total is zero 2 Press then press until the display shows 3 77 77 XX XX is the amount of money collected from card reader sales 3 CONTINUE VIEW COUPON SALES 1 Press then press until the display shows 77 77 Not shown if total is zero 2 Press then...

Page 41: ...3 CONTINUE VIEW DISCOUNT VENDS 1 Press then press until the display shows 2 77 XX is the total number of discount vends not shown if zero 2 CONTINUE VIEW CARD READER VENDS 1 Press then press until the display shows 3 77 XX is the total number of card reader vends not shown if zero 2 CONTINUE VIEW COUPON VENDS 1 Press then press until the display shows 3 77 XX is the total number of coupon or token...

Page 42: ...imilar displays will appear for intervals 6 7 and 8 Otherwise go to the next step 4 The following message scrolls across the display 23 6 1 1 This example shows that the last time the machine lost power was on January 30 01 30 at 1 51pm 13 51 for zero days zero hours and 23 minutes 00 0 23 5 Press The following message scrolls across the display 2 3 6 1 1 This example shows that the longest time t...

Page 43: ...a selection CLEAR ALL RESETTABLE DATA 1 Press The display shows 1 77 77 This is a running total and is not resettable 2 Press and hold Two beeps sound and the display shows 1 momentarily and then changes to 2 All data is cleared 3 CONTINUE CLEAR PAID SALES DATA ONLY 1 Press then press until the display shows 77 77 XX XX is a dollar and cents figure showing the total of all PAID sales in the machin...

Page 44: ... the bill stacker 2 Press to show the quantities of bills and or tokens in the stacker For exam ple the display shows 01 20 meaning that there are 20 dollar bills in the bill stacker Press repeatedly to show other bills 5s 10s or 20s or tokens 3 3 CONTINUE VIEW FREEVEND SALES BY TIME INTERVAL 1 Press then press until the display shows 0 XX XX This is the total value of unpaid vends and is only sho...

Page 45: ...2 3 Press to view intervals 2 through 4 4 CONTINUE VIEW FREE VENDS 1 Press then press until the display shows _0 XX XX provided the total is not zero 2 Press then press until the display shows FRV XX XX XX XX is the total machine wide freevends shown even if zero 3 CONTINUE VIEW WINNERS 1 Press then press until the display shows _0 XX XX provided the total is not zero 2 Press then press until the ...

Page 46: ...ows _0 XX XX is the total number of unpaid vends for the entire machine 2 If desired view this data by tray and individual selection 3 CONTINUE VIEW NUMBER OF TEST VENDS 1 Press then press until the display shows TST X provided the total is not zero X is the number of test vends 2 If desired view this data by tray and individual selection 3 CONTINUE VIEW MACHINE ID NUMBER 1 Press then press or unt...

Page 47: ...re vends which normally would not have delivered product if SureVend was not in use Press and hold to reset this count a Enter a selection letter number to view the count for that selection b Either enter another selection letter number or press to scroll through all selections 3 Press The display shows WO SV XXXX XXXX represents the total num ber of vends viewable by selection made while SureVend...

Page 48: ... be replaced with the amount of the credit After the item vends your money will be returned NOTE You may make one more test vend if you close the door while still in TEST VEND mode 2 CONTINUE TEST THE DISPLAY 1 Press then press until the display shows DSPLYTEST 2 Press to light all display segments press to turn them off 3 Pressing a NUMBER KEY on the control panel causes all segments to display t...

Page 49: ... only those motors not home or jammed After motor is run an error message will show if any motors are still jammed or not home 4 CONTINUE Error Messages Display Probable Cause 3 43 id The motor designated by its ID number did not leave home or reach home in the expected time possibly jammed 3 23 id The motor failed designated by its ID number test it individually 11 id An unresolved electronically...

Page 50: ...otor blank If motor is not present and not coupled If motor is coupled but not present If the motor is home If there is a motor error such as jammed tray not detected or missing The following example is for tray C with 7 motors present and home with none jammed Motors 1 and 3 are not present 6 and 7 are coupled and 8 is coupled to 9 but is not present nor home 4 Press to run all motors on this tra...

Page 51: ... open Retractable door is closed Door motor is jammed or other error exists Error messages 3 43 is flashing jammed door 3 26 2 is flashing door seen as open and closed 2 43 26 3 position is flashing could not find closed position 26 2 position is flashing could not find open position 47 1 1 position is flashing loading door open 3 2 43 3 position is flashing not in shut position 2 Press to manuall...

Page 52: ...lockage of a sen sor From any of the previous displays press to view the real time calibration values Press to return to the SV TST screen A calibration value of 0 indicates a shorted detector This will normally require replacing the hinge side PC assembly A calibration value of 1 means that the zone could not be cali brated indicating a blocked or damaged sensor Calibration values above A are abn...

Page 53: ... to be freevended Coin mechanism errors are ignored Normal cash sales are also sup ported Skip to step 2 OR 1 6 8 All items are freevended while there is a closure on the key switch input Normal cash sales are supported when the keyswitch input is open If the free vend code selected under ENTER A FREEVEND CODE page 4 is not 0000 the code must be entered first a Press to set up individual selection...

Page 54: ...ature reference on the main PCB CANNOT BE READ 3 2 21 The primary temperature sensor cannot be read 3 1 The primary temperature sensor is out of range 3 2 21 The secondary temperature sensor cannot be read 3 1 The secondary temperature sensor is out of range 1 Price error detected and changed to maximum check prices A PRODUCT CONFIG value was out of bounds and set to nominal check all PRODUCT CONF...

Page 55: ...ror is corrected Check for bill stuck in the acceptance path If no bill is present replace the validator Cycle machine power OFF and then ON 5 1 ROM checksum failure The unit will disable itself until the error is corrected Replace the validator 5 A bill is jammed in the acceptance path The unit will disable itself until the error is corrected Remove bill stuck in the acceptance path Cycle machine...

Page 56: ...ammed in the unit Remove the jammed card 1 2 15 Card reader requires service The unit is still opera tional 25 38 Selection NN was marked as empty by the SureVend system because a product delivery was not detected This error is cleared upon closure of the main service door 25 323 77 This diagnostic automatically enters the appropriate SureVend test screen See TEST THE SUREV END SYSTEM page 44 3 1 ...

Page 57: ... Rating Tag or B in event of vandalism fire or negligence or C incandescent lamps neon lamps fluorescent lamps ballasts starters or other expendable items or D when other manufactured compo nents are installed in Crane Merchandising Systems Merchandisers Replacement parts sold by CRANE MERCHANDISING SYSTEMS as After Market shall be covered for three months from the date shown on the parts invoice ...

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