Crane EE-6919, Manual

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9
CRANE CUSTOMER CARE
If you have any questions with regards to the operation of this humidifier or need a spare
part, please contact Crane Customer Care
TROUBLESHOOTING
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
Problem Solution
No Light on Digital Display
Panel

Make sure the power cord is plugged into the outlet
correctly and the power indicator icon is pressed.
Air blows, no/low water
vapor is not produced.

Ensure water tank is full.

Remove excess water from the base and allow the
tank to fill base.
 The surface of the nebulizer may be dirty. Gently
clean nebulizer with a cotton swab.

If you use hard water, purchase distilled or filtered
water or clean the filter.
There is a strange odor

Clean the Water Tank with water and white vinegar
solution and rinse with clean water.

Leave the empty Water Tank open for 12 hours in a
cool place.
Water is accumulating
outside of unit or area
surrounding unit.

Too much humidity, lower mist setting.
 Unit not level and water is accumulating. Unplug and
place on level surface.

Point mist away from objects.

Raise humidifier on water-resistant level surface 2 feet
off floor.
White dust appears

Area tap water may have too many minerals.
Change to filtered or distilled water or clean filter.
Loud noise
 Make sure unit is on a hard flat, level surface.
 Ensure tank is properly filled and placed on base.