8
CRANE CUSTOMER CARE
CALL US:
888-599-0992 (Mon-Fri 9:00am
–
4:00pm CST)
EMAIL US:
LIVE CHAT: available at www.crane-usa.com
TROUBLESHOOTING
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
Problem
Solution
Humidifier does not
operate
▪
Make sure the power cable is plugged into the outlet
and humidifier base correctly.
The power light is on, but
there is no mist
▪
Make sure there is not build up on nebulizer.
▪
Too much water in the base. Empty base and let tank
refill the base properly.
If there is a strange odor
▪
Clean the Water Tank with the water and vinegar
solution and rinse with clean water.
▪
Leave the empty Water Tank open for 12 hours
(without the Water Tank Cap attached) in a cool
place.
The mist output volume is
low
▪
Clean the nebulizer as described in the weekly
maintenance.
▪
Too much water in the base. Empty base and let tank
refill the base properly.
White dust appears and
settles outside the
humidifier
▪
Area tap water may have too many minerals.
Change to filtered or distilled water.
