page 10
Troubleshooting.
Warranty.
WARNING:
Failure to disconnect power supply
prior to troubleshooting any wiring issues may
result in serious injury.
Parts Replacement.
For parts and information, please refer to
"Parts Inventory" on page 2.
Craftmade/Ellington Customer Support:
1-800-486-4892
www.craftmadebrands.com
CRAFTMADE/ELLINGTON LIFETIME WARRANTY:
CRAFTMADE/ELLINGTON warrants this fan to the
original household purchaser for indoor use
under the following provisions:
1-YEAR WARRANTY: CRAFTMADE/ELLINGTON will
replace or repair any fan which has faulty
performance due to a defect in material or
workmanship. Contact Craftmade/Ellington
Customer Service at
1-800-486-4892
to arrange
for return of fan. Return fan, shipping prepaid, to
Craftmade/Ellington. We will repair or ship you a
replacement fan, and we will pay the return
shipping cost.
5-YEAR WARRANTY: CRAFTMADE/ELLINGTON will
repair or replace at no charge to the original
purchaser any fan motor that fails to operate
satisfactorily when failure results from normal
use.
RETURN FAN MOTOR ONLY, shipping prepaid, to
Craftmade/Ellington. We will repair or ship
purchaser a replacement motor and
Craftmade/Ellington will pay the return shipping
cost.
6-YEAR to LIFETIME LIMITED WARRANTY:
CRAFTMADE/ELLINGTON will repair the fan, at no
charge for labor only to the original purchaser, if
the fan motor fails to operate satisfactorily when
failure results from normal use. Parts used in the
repair will be billed to the purchaser at prevailing
prices at time of repair.
The purchaser shall be responsible for all costs
incurred in the removal, reinstallation and
shipping of the product for repairs.
This warranty does not apply when damage
from mechanical, physical, electrical or water
abuse results in causing the malfunction.
Deterioration of finishes or other parts due to
time or exposure to salt air is specifically
exempted under this warranty.
Neither Craftmade/Ellington nor the
manufacturer will assume any liability resulting
from improper installation or use of this product.
In no case shall the company be liable for any
consequential damages for breach of this, or any
other warranty expressed or implied whatsoever.
This limitation as to consequential damages shall
not apply in states where prohibited.
PWLI1504
Problem:
Fan fails to operate.
Solutions:
1. Check power to fan.
2. Check to be sure fan is wired properly.
3. Check to be sure wall control is wired properly.
Problem:
Fan operates but light fails.
Solutions:
1. Check to be sure wires in canopy are wired
properly.
2. Verify that wall control is wired properly.
Problem:
Fan wobbles.
Solutions:
1. Use the balancing kit provided in one of the
hardware packs.
If no blade balancing kit is provided,
please call Customer Support, 1-800-486-4892, to
request one.
2. Check to be sure set screw(s) on motor housing
yoke is (are) tightened securely.
3. Check to be sure set screw on hanging ball is
tightened securely.
