TROUBLESHOOTING
UP ARROW
FLASH(ES)
DOWN ARROW
FLASH(ES)
SYMPTOM
SOLUTION
4
5
Opener runs approximately 6-8"
(15-20 cm), stops and reverses.
Communication error to travel module. Check travel module
connections, replace travel module if necessary.
4
6
The garage door opener will not
close and the light bulbs flash.
Safety sensors are misaligned or were momentarily
obstructed. Realign both sensors to ensure both LEDs are
steady and not flickering. Make sure nothing is hanging or
mounted on the door that would interrupt the sensor’s path
while closing.
These are additional troubleshooting issues that will not show up in the diagnostic codes:
My garage door opener beeps every 30 seconds:
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Operating on battery power or the 12 Vdc battery needs to be
replaced. See page 33.
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Garage door opener has been activated through a device such
as Timer-to-Close, garage door monitor or Craftsman Garage
Door Opener Connectivity Hub, see page 37.
My remote control will not activate the garage door:
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Verify the lock feature is not activated on the door control.
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Reprogram the remote control.
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If the remote control will still not activate the door check the
diagnostic codes to ensure the garage door opener is working
properly.
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Ensure both antenna wires are hanging down from the garage
door opener.
My garage door opener light(s) will not turn off when the
door is open:
The garage door opener is equipped with a feature that turns the
light on when the safety reversing sensors have been obstructed
or when the motion sensor on the door control detects movement
in the garage. These features can be disabled using the door
control, refer to the
Door Control
section.
My neighbor’s remote control opens my garage door:
Erase the memory from your garage door opener and reprogram
the remote control(s).
Cannot connect garage door opener to home Wi-Fi
network:
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Ensure the Craftsman serial number was entered correctly and
try again. The Craftsman serial number uses the characters A-F
and 0-9 only.
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If your black adjustment button is not solid green go to
smartgdo.craftsman.com.
REPAIR PROTECTION AGREEMENTS
Congratulations on making a smart purchase.
Your new Craftsman
®
product is designed and manufactured for years of dependable
operation. But like all products, it may require repair from time to time. That’s when having a Repair Protection Agreement can save you
money and aggravation.
Here’s what the Repair Protection Agreement* includes:
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Unlimited service and no charge
for parts and labor on all covered repairs.
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Expert service
by experienced service technicians trusted in millions of homes every year.
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Product replacement
up to $1500 if your covered product can’t be fixed.
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Discount of 25%
from regular price of service and related installed parts not covered by the agreement.
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Fast help by phone –
phone support from a service agent on all products to help troubleshoot problems. Think of us as a “talking
owner’s manual.”
Once you purchase the Repair Protection Agreement, a simple phone call is all that it takes for you to schedule service. You can call
anytime day or night.
The Repair Protection Agreement is a risk-free purchase. If you cancel for any reason during the product warranty period, we will
provide a full refund. Or, a prorated refund anytime after the product warranty period expires. Purchase your Repair Protection
Agreement today!
Some limitations and exclusions apply. For prices and additional information call 1-800-827-6655.
Sears Installation Service
For Sears professional installation
of home appliances, garage door openers, water heaters, and other major home items,
call
1-888-331-4569.
43
