SUPPORT SERVICES, continued
Training
CPI Satcom Division is prepared to conduct training courses covering the installation,
operation and maintenance of its equipment. The training course on high power
amplifiers consists of lectures using training material, such as technical manuals and
drawings, plus actual operation and adjustments demonstrated on the equipment.
Small training groups (up to five students) assure the customer that each student has an
opportunity to participate fully in demonstration activities. Courses may be conducted at
the CPI factory or on-site. Course duration varies from two days to one or two weeks,
depending on the scope of work agreed upon and the skill level of the students.
Field Service
The product support activity of CPI includes a staff of experienced, professional service
technicians to assist users in maintaining full performance from their CPI power
amplifiers. A telephone “hot line” permits access to one of these technicians on a 24-hour
per day basis. Operational problems often can be diagnosed, corrective action prescribed,
and normal operation restored through telephone consultation. When called for, however,
the service technicians are prepared to give on-site assistance.
Product Support carries an inventory of spare parts that can be made ready for shipment
within 24 hours. Coupled with a dedicated dial-in telephone line, this service is effective
in aiding users to restore equipment to operational status with minimum downtime.
Technical assistance and factory approved replacement parts are also available at
strategically located Regional Service Centers in the U.S.A., South America, Europe,
Africa and the Pacific Rim.
Ku-Band CMPA 04/08
TD-67 Page 15
