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CPI SYNQ, Manual

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CPI SYNQ Manual Download Page 10

CPI Corporate Headquarters
3222 Phoenixville Pike
Suite 200
Malvern, PA 19355
CranePI.com

Simplifi App - Configuring Connected Devices

Compliance

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (a) This device may not cause harmful interference, and (b) this device must accept any interference 
received, including interference that may cause undesired operation.

Except as permitted under the relevant local legislation, no part of this publication may be copied, transmitted, transcribed, or distributed in any form or by any means, or stored in a database or retrieval system, 
or translated in any language (natural or computer), without the prior written permission of CPI.

CPI reserves the right to change the product or the product specifications at any time. While every effort has been made to ensure that the information in this publication is accurate, CPI disclaims any liability for 
any direct or indirect losses (howsoever caused) arising out of use or reliance on this information. This document does not necessarily imply product availability. Note: Your product may differ slightly from some 
of the illustrations in this document.

Exterior LED Diagnostics

The status LED on the side of the Synq

TM

 hardware provides at-a-glance information about the Synq’s health. 

Synq enables a technician to make changes to Synq connected peripherals without opening the POS. Quickly adjust ac-
cepted bills or coins, or reset the peripheral to clear minor errors. 

Sequence

Meaning

      Steady On

Synq is working properly

               Alternating  

Boot up sequence

      Fast Flashing 

Active connection to simplifi app

      Slow Flashing

Updating Firmware/Configuration

      Steady On

Synq is not assigned

      Fast Flashing

Discovery mode

      Steady On

Unit failure, replace

         

For Technical Support, call:  
1-800-628-8363
CranePI.com/Support

Configuration

1.  Select 

Configuration

 under the desired Gryphon

TM 

coin changer or 

Talos

TM 

bill validator

2.  Select the desired configuration options 
3.  Tap “Update”  

 
The unit will restart to save any changes.

Summary of Contents for SYNQ

Page 1: ...de pg 6 to begin linking Synq devices to your account Create a simplifi Account if you don t already have one Step Process Image 1 Visit cranesimplifi com SynqRegister If you do not have a company account fill in your information to begin the registration process If you do have an account click the blue here to log in and skip to the next section of this document 2 When all personal information fi...

Page 2: ...n email with a link to confirm your registration and create a password 5 When you receive your email click this link to create a password 6 Create a secure password and accept the terms and conditions to continue Create a simplifi Account if you don t already have one ...

Page 3: ... you can grant full simplifi access to your Administrators and limit Field Technicians to app access only App only access prevents a user from creating new users on the simplifi website 1 From the home page click Roles 2 In the Actions drop down click Create New 3 Create a Role name and add a descrip tion The Role name should apply to a group of users who will be using the app in this example Tech...

Page 4: ...4 Click Expand All to view all the avail able options 5 Confirm that Allow has been checked to grant access to the Synq mobile app CREATE A ROLE Continued ...

Page 5: ...ent user and enter another The technician will receive an email instructing them to create a simplifi password They will use this email and password to log into the simplifi app 4 Your technician can now visit the iPhone App Store to download the simplifi app Once the technician logs into the app with his simplifi credentials he will have access to your company s regis tered Synq devices Search th...

Page 6: ...ership across all Synq connected devices CPI SynqTM can be installed in series anywhere on the MDB line Both ends of the Synq must be connected via MDB and the four pin Synq cable must be connected to the Synq port on the Gryphon coin changer or Talos bill validator to communicate with the devices The Synq cable is the small cable that splits into a male and female port The male port connects to t...

Page 7: ...male MDB port on the back of the Synq and skip to the next section Talos The four pin CPI SynqTM port is the top port on the left side of the validator just above the 30 pin connector Connect the Synq cable s four pin male connector and connect the Synq s MDB cable to the Talos Female MDB cable Installation Talos Bill Validator Gryphon without a pre installed Synq cable If there is not a Synq cabl...

Page 8: ... Floor Snack Simplifi App Registration Create an Account If your company does not have a simplifi account use this QR Code to visit cranesimplifi com SynqRegister to create a simplifi account for your business This only needs to be done once so that all de vices are paired to a master account Download the simplifi iPhone App Search the iOS App Store for simplifi Mobile or follow this QR code to do...

Page 9: ...reassign or rename from the app When in range of Synq enabled Points of Sale POS CPI beacon technology allows a technician to quickly review the health of their machines Each machine is listed with the serial number of the Synq device and a colored icon indicating the POS s general health Green is healthy yellow is needs attention and red is out of service Tapping any POS on this list gives access...

Page 10: ...ms any liability for any direct or indirect losses howsoever caused arising out of use or reliance on this information This document does not necessarily imply product availability Note Your product may differ slightly from some of the illustrations in this document Exterior LED Diagnostics The status LED on the side of the SynqTM hardware provides at a glance information about the Synq s health S...

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