Problem
What to check
Steps to take
Soft water does not
have any difference
with tap water.
• Is the function selection dial handle
set to “Soft water”?
Turn the function selection dial handle to
“Soft water”.
• Did you use a lot of soft water?
If you have used a lot of soft water, soft water
efficiency may drop suddenly. Be sure to
regenerate before using it again.
• Does the soap you use tend to feel
the same even when using normal
tap water?
You may not be able to feel the difference in soft
water depending on your soap’s ingredients.
Try changing your soap.
Water flow is weaker
after I installed the
water softener.
• Is your water supply being cut off or is
there any construction work nearby?
Try again after the water is back on.
• Is water leaking from the connection?
Turn off the tap and contact an A/S center.
• Is your area having low water
pressure?
There may be some reduction in water quantity
because of resistance while tap water passes
through the cation exchange resin and
composite filter. As the water supplied in area
with low water pressure is less, the water flow
will be slower. Kindly be informed that this is
not a product malfunction.
• Did your water quantity drop
suddenly? Is there water supply?
Flow may decrease suddenly if the composite
filter is blocked. Replace the filter and try again.
If the same problem occurs, turn off the tap and
contact an A/S center.
There is white
powder around the
water softener and
shower hose after
regeneration.
• Is there leftover regenerant flowing
through the softener during
regeneration?
Dried regenerant becomes powder. Clean it
with water.
I feel like there’s
always residue on
my hair and skin.
• Did you rinse away soap/shampoo
with water?
Soft water maximises the effects of soap/
shampoo and gives a smooth feeling without
leaving residue.
If you don’t like this smooth feeling, rinse your
skin and hair again with tap water.
Yellow water comes
out.
• Did you just install your softener or
have you not used it for a long time?
This is not dangerous. Let water flow for 1-2
minutes and then use.
• Are there yellow grains in the water?
The yellow grains are cation exchange resin.
Turn off the tap and stop using the softener.
Contact an A/S center immediately.
BEFORE REQUESTING SERVICE
The product may not operate correctly for minor reasons or due to unfamiliar methods
of use; that are not product malfunctions. In such cases, the problem can be solved
easily without the need to resort to going to a service center if the following items are
checked. If you cannot solve the problem after checking the list below, please contact
your service centre.
