41
TROUBLESHOOTING
First try the solutions suggested here to possibly avoid the cost of a service
call.
COOKTOP PROBLEMS
PROBLEM POSSIBLE CAUSE
SOLUTION
Burner
will not
ignite
There is no power to
the cooktop.
Check that cooktop is properly
connected to 3- or 4-wire, 240V power
supply.
Burner parts or
igniters may be wet,
dirty, or misaligned.
Check that the burner parts and igniter
are clean, dry, and correctly assembled.
Burner
will not
operate
Gas shut-off valve is
close.
Open the gas shut-off valve.
First time use. Air
still in the gas line.
Turn on any one of the surface burner
knobs to release air from the gas lines.
Control knob is not
set correctly.
Push in knob before turning to a
setting.
The burner port is
clogged.
Clean burner port opening using a stiff,
nylon toothbrush or a straightened
paper clip.
Burner
Flames
are
uneven,
yellow
and/ or
noisy
Burner port(s) are
clogged.
Clean burner port opening using a stiff,
nylon toothbrush or a straightened
paper clip.
Burner caps are not
positioned properly.
Place burner caps so that the alignment
pins are properly aligned with the slots.
Propane gas is
being used.
The cooktop should be converted to LP
gas by a qualified technician.
