16
Section 10
Repairs and Returns
10
SECTION 10 - RETURNING PRODUCT TO RI FOR REPAIR
Please refer to the ‘Troubleshooting’ section in this manual before
returning product to RI. If problems continue with the device, please
follow these instructions:
Returned Goods Policy
Goods will be accepted for return for the following reasons:
• If shipment was made without the customer’s authorization or
order
• If incorrect items were shipped
• If defective items were shipped
• If defective goods are covered by the standard warranty
To return product, please contact Customer Service for a Returned
Merchandise Authorization (RMA) number. Items will not be accepted
without an RMA number. Please have the following information:
• Reason for returning the goods
• Quantity, description, part number, serial number of the goods
• Date of receipt of order
• Customer’s purchase order and the CooperSurgical or Origio
invoice number
All used products must be cleaned and sterilized prior to shipment. A
signed decontamination declaration may be required.
All products should be carefully and adequately packed, preferably
in original packaging. Replacement items or additional repairs will be
invoiced.
All packaging should be clearly labeled with the RMA number and
statement “Urgent – Returned Items for Repair”.
Return Address:
Research Instruments Ltd, Bickland Industrial Park,
Falmouth, Cornwall, TR11 4TA, UK
Shipments must be sent prepaid by the customer and insured for
their full value during shipping. Freight collect shipments will not be
