Revised: 23/08/2012
Printed
17
Printed: 20/03/2013
T
ROUBLESHOOTING
G
UIDE
PROBLEM
POSSIBLE CAUSE
REMEDY
Appliance fails to
ignite.
No gas or supply pressure insufficient.
No electrical supply.
Incorrectly wired power point.
Incorrect gas valve adjustment.
Insufficient time allowed between
attempts.
Internal wiring disconnected.
Ensure gas supply connected, purged, and pressure
appropriate.
Ensure unit plugged in and switch is on, check
supply fuse.
Check supply. Active, neutral, & earth must be
correctly orientated and connected.
Adjust valve pressures.
Wait at least 15 seconds for unit to purge
combustion chamber after switching on.
Check all plugs inside appliance are connected
properly and correctly located, Ensure operation of
combustion fan & air pressure switch.
Unit will not
operate on Low.
Incorrect gas valve adjustment.
Incorrect or loose wiring.
Adjust valve.
Check wiring.
Room fan not
operating.
Insufficient time allowed.
Loose wiring.
Fan not located correctly.
Fan blocked.
Fan has a delayed start and will not start until unit
warms-up.
Check wiring.
Install fan in correct location.
Remove and clean fan.
Unit cuts out after a
period of time then
cycles on and off.
See “Room fan not operating”
Heat exchanger blockage.
Excessive pressure or incorrect gas
type.
See “Room fan not operating”
Clean heat exchanger.
Ensure correct gas type, injector size, and pressure
setting.
Excessive carbon
(soot) deposits on
inside of firebox,
logs, and/or glass.
Incorrect gas type or pressure setting.
Primary air shutter incorrectly adjusted
for gas type.
Ensure correct gas type, injector size, and pressure
setting.
Adjust primary air shutter.
Excessive flame
height.
Incorrect gas type or pressure setting.
Ensure correct gas type, injector size, and pressure
setting.
Excessive flame
“lift off”
Flue or inlet blockage.
Recirculation of flue gases.
Clear blockage.
Flue incorrectly installed.
Unit fails to heat.
See “Room fan not operating”
Incorrect gas type or pressure setting.
Gas supply blockage.
See “Room fan not operating”
Ensure correct gas type, injector size, and pressure
setting.
Check injector, burner supply pipe, & valve for
foreign matter.
All service work to be carried out by a qualified & authorised person.
